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Mercedes-Benz of Morristown - Service Center

Morristown, NJ

4.8
314 Reviews

314 Reviews of Mercedes-Benz of Morristown - Service Center

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May 27, 2019

Excellent Service All I have to say is everything was excellent from the time I pulled up till the time I got back into the car! Everyone one was very personable & extr More

by K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My apologies I can’t remember the employees names but everyone was great from start to finish.
May 31, 2019 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your review!

May 22, 2019

Service Department This dealership has one of the best facilities and along with our service advisor, Julio, it’s a no hassle and yet, satisfying experience. Julio is a More

by Levent01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Pereira , James Gatto
May 31, 2019 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown (even reluctantly lol) and thank you for your review. Julio Pereira is available for all of your Mercedes-Benz, Sprinter and Metris service needs. You can schedule your service appointment with Julio by calling our super friendly Customer Care Agents at 973-525-1200 or self scheduling by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj

May 02, 2019

Excellent Service Experience! Mercedes Benz of Morristown provided an excellent service experience! My service advisor, Willie Caldwell ensured that all of my service needs were me More

by Aaiello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your review! We are glad to hear that you received the level of service that you expected. Willie Caldwell can be reached directly at willie.caldwell@mbmnj.com or 973-525-1219 for all of your Mercedes-Benz, Sprinter and Metris service needs. You can also self schedule your next Mercedes-Benz service appointment by following this link https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj

May 02, 2019

Eastern Region Transportation Manager Alex Marshal & Service Team, outstanding consistent service to our fleet! Communication, timing, willigness to provide solutions and keep our fleet s More

by Cibo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Marshall
May 07, 2019 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation! Alex Marshal is an awesome Service Advisor that will help you keep your Mercedes-Benz, Sprinter and Metris operating for many years to come. Follow this link to self schedule your next service appointment https://www.mbmnj.com/schedule-car-maintenance-or-auto-repair-morristown-nj or call us at 973-525-1200 to speak with a Customer Care Agent. (Our Customer Care Agents are super nice too:)

April 29, 2019

Great place to have your car serviced Everyone is knowledgeable and polite. They get you in and out quickly. As soon as you pull in they have people there to direct u. It is set up flaw More

by Kipper06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your review!

April 18, 2019

Trunk kept opening by itself!!!! Customer Service I own a MB E350A year 2012 - 63,042 miles I called MB, Morristown, Nj Service department to request an appointment for service on A More

by Elena16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Willie Caldwell III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2019 -

Mercedes-Benz of Morristown responded

Elena, I am very aware of what happened during your visit and you should be ashamed of yourself for posting this absurd review. Your point appears to be that because your coolant leaking issue and the non functioning air scarf issue were not the “main” reason for your visit you should not be charged for those services. You also fail to mention in your review that the coolant leak was kindly repaired at no cost to you and that you were supplied with a complimentary loaner vehicle while your vehicle was being serviced/diagnosed. Save yourself any further embarrassment and delete this review. Rob Bojarun 973-248-4929 rob@mbmnj.com

April 12, 2019

Best of the best! When you come in for service at Mercedes Benz of Morristown you can be assured that service will be done right the first time. I have always been ke More

by Wigicope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2019 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation!

April 03, 2019

Great service. I have used Mercedes-Benz service in Morristown on several occasions. Jeff de Angelo does a great job: He has always been there to help me and answer More

by ML
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff de Angelo
Apr 09, 2019 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your review.

April 02, 2019

Great Service Willie Caldwell is the best! Explains what needs to be done, and answers all your questions. Willie is professional, and should be commended for his h More

by BenzDrvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Caldwell III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Mercedes-Benz of Morristown responded

We couldn't agree more! Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. Willie Caldwell can be reached directly at 973-525-1219 or willie.caldwell@mbmnj.com for all of your Mercedes-Benz or Sprinter service needs.

March 25, 2019

Great service as always!!! I have been going to Mercedes Benz service in Morristown and have had Jeff D as my advisor for my last 2 cars, he is amazing- keeps you updated and in More

by John Mavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery DeAngelo
Mar 27, 2019 -

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your review. Jeff D"Angelo can be reached directly at 973-525-1212 or jeff.dangelo@mbmnj.com for all of your Mercedes-Benz and Sprinter service needs.

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