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Mercedes-Benz of Morristown - Service Center
Morristown, NJ
311 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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311 Reviews of Mercedes-Benz of Morristown - Service Center
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July 21, 2022
My experience with Morristown Mercedes was phenomenal. I went to them after having a problem with another MB dealer in the area which had me there 3 times without fixing the problem and several hundred do I went to them after having a problem with another MB dealer in the area which had me there 3 times without fixing the problem and several hundred dollars later. They wanted me back a fourth time and wanted to charge another diagnostic fee. I asked for the manager and he never called me back. I went to MB of Morristown and worked with Troy Pais (service rep) and Service Manager, Herman Diaz. They repaired my vehicle within a day and replaced a faulty aftermarket part that the other dealer put in. THEY DID NIT CHARGE ME DESPITE THEIR COSTS FOR LABOR AND PARTS. Herman apologized for the issue with the other dealer and asked that we not lose faith in MB. What a great experience. Sent from my iPhone More
by lkestecher
Employees Worked With
Troy Pais and Herman Diaz
July 09, 2022
Paul Singh and team very Accommodating excellent service would Highly recommend for service Morristown Mercedes would Highly recommend for service Morristown Mercedes More
by suzannehandrinos
June 17, 2022
As always, Alex Marshall and his team at MB of MT took great care of my wife’s SLK. They picked the car up at my home, Alex kept me informed throughout the repair process, and notified me as soon as it wa great care of my wife’s SLK. They picked the car up at my home, Alex kept me informed throughout the repair process, and notified me as soon as it was ready. I would also like to mention that when I went to pick up my wife’s SLK, Tracy at the cashier was a breath of fresh air, she was polite, courteous & friendly. More
by Frank Sanchez
Employees Worked With
Alex Marshall
June 16, 2022
Worst dealership experience in years. I believe they damaged my car - they cannot provide proof that they did not do so despite claiming evidence that they did not do it. They also I believe they damaged my car - they cannot provide proof that they did not do so despite claiming evidence that they did not do it. They also did not perform the work on the work order as described. I asked for proof and documentation to support their claims plus the name and contact information of the manager. They did not respond - only to a social media post. I disputed the charge on my credit card and now they are sending me bills and threatening finance charges. No thank you - I will not pay you for damaging my car and not performing the actions listed on the service order. I did not enjoy watching the "quick service" crew wiping down cars with dirty rags. More
by tripitz
Employees Worked With
June 15, 2022
Excellent service hands down! ) I highly recommend anyone who own a Mercedes Benz to visit Morristown Mercedes. Willie Caldwell was my service advisor and he's on point. ) I highly recommend anyone who own a Mercedes Benz to visit Morristown Mercedes. Willie Caldwell was my service advisor and he's on point. More
by Almalik0267
Employees Worked With
June 06, 2022
The service department at Morristown and MERCEDES is awesome add sound when is the best ever I recommend MERCEDES Morristown and Ed’s cell one very highly awesome add sound when is the best ever I recommend MERCEDES Morristown and Ed’s cell one very highly More
by jnewmar
Employees Worked With
Ed Salwan
May 30, 2022
Very accommodating As always they never disappoint. Our service advisors Alex and Willie are absolutely the best. I would not want to go anywhere else to have my car serviced! Our service advisors Alex and Willie are absolutely the best. I would not want to go anywhere else to have my car serviced! More
by Anabelle613
May 22, 2022
I know that my Mercedes' is receiving excellent service because if Alex Marshall my service manager. He had assumed total responsibility for maintaining g my car in excellent condition. He accommodates because if Alex Marshall my service manager. He had assumed total responsibility for maintaining g my car in excellent condition. He accommodates all my needs in a professional and kind manner. I trust him explicitly. More
by drgerrijoe
Employees Worked With
Alex Marshall
