Mercedes-Benz of Morristown - Service Center

Excellent and timely overall service. Particularly appreciated under current circumstances of facing objective difficulties related to timely delivery of the required supplies, an extra effort by my S appreciated under current circumstances of facing objective difficulties related to timely delivery of the required supplies, an extra effort by my Service Advisor, MR. Julio Pereira, to secure the set of winter tires, which needed to be replaced! More

Express Service is great! Paul and team did a great job , got me in and out as always. got me in and out as always. More

Best service, very professional and courteous manager, Paul Singh. Also comfortable waiting area.very satisfied Paul Singh. Also comfortable waiting area.very satisfied More

I want to thank Julio for his expertise and honesty when diagnosing my GWAGON . I am in search of a new one and he was so sweet to offer to run any VIN #’s to check on quality. Thank you Julio Sincerel diagnosing my GWAGON . I am in search of a new one and he was so sweet to offer to run any VIN #’s to check on quality. Thank you Julio Sincerely, Karen Berlet More

The staff was friendly and efficient and communicated possible damage and expectations and the work was fine expediently possible damage and expectations and the work was fine expediently More

Communication between myself and Cordinater W.C. was on point point More

Came in for an electric problem. Was updated promptly and politely. A professional and friendly staff who make you feel like you are thé only customer. politely. A professional and friendly staff who make you feel like you are thé only customer. More

My 2018 GLS suddenly developed creaking/popping sound when backing up, driving in low speed, and especially when hitting a bump. I took my car to Morristown Mercedes Benz service shop for checkup. when backing up, driving in low speed, and especially when hitting a bump. I took my car to Morristown Mercedes Benz service shop for checkup. The advisor, Ed Salwan, personally test drove the SUV and identified the sound came from door seals. The shop applied lubricant around the door seals. However, it lessened the creaking sound but not by much. I called Ed the next day and he quickly arranged an appointment with shop foreman, John Kominiak, for me. John test drove the SUV and also pointed out the door/window seals were the root causes of the creaking sound. He promised the issue would be resolved. The SUV was in shop for 4 days and when done, John personally verified the issue was fixed. Ed had kept me updated of the status during the repair period. I believe both Ed and John have done an excellent job in helping customers and show true professionalism. The Mercedes Benz of Morristown service shop is clean and well organized. The parking garage and rental car staff are also very friendly and provides great services. I would definitely recommend to have the car maintenance and repair be performed by this shop. More

Excellent professional overall service, prompt scheduling of appointments, comprehensive review of potential problems and estimated of expected time and costs of fixing them. Recommended further Maintenance of appointments, comprehensive review of potential problems and estimated of expected time and costs of fixing them. Recommended further Maintenance based on current assessment of the car. More

Morristown Mercedes-Benz service dept is the best. Sales dept is a different story. Paul Singh is courteous and helpful. He and Troy always take care of me. Thank you. dept is a different story. Paul Singh is courteous and helpful. He and Troy always take care of me. Thank you. More