Mercedes-Benz of Nanuet

Overall customer experience From the upfront sales experience to service and time vested with the customer, the team at Nanuet Mercedes truly set the standards to be measured aga From the upfront sales experience to service and time vested with the customer, the team at Nanuet Mercedes truly set the standards to be measured against. It's all about the customer experience. More

recommendation My experience was a very pleasant one. The sales rep, Carmen was very informative and helpful. The dealership was friendly and clean. My waiting time My experience was a very pleasant one. The sales rep, Carmen was very informative and helpful. The dealership was friendly and clean. My waiting time was minimum. I picked my car up in a timely fashion and the service could not have been any better. More

An amazing experience with committed service & sales people This dealership has excellent service, committed employees and great sales people. I brought my family to MB Nanuet after a decade of owning BMW's This dealership has excellent service, committed employees and great sales people. I brought my family to MB Nanuet after a decade of owning BMW's; we are thrilled with the experience of buying a new vehicle especially after dealing with Fred Gruber and Rene Garcia. They made this transition easy and encouraged us to take our time, test drive vehicles and make a thoughtful decision with no pressure. Fred Gruber went the extra mile, even visiting my family members' office in Manhattan during lunch to get their signature, shake hands and say hello. Every time we arrive at the dealership to get a car wash, Fred and Rene came over to greet us. They understood that we also wanted a great price; there were no dealership tactics or games. They worked with us and provided great service and ultimately great prices on our new vehicles. A highly recommended experience. More

they treat you like family from the top /down I have been dealing with this dealership for more than thirty years. Over this period of time there has been a number of different owners but one cons I have been dealing with this dealership for more than thirty years. Over this period of time there has been a number of different owners but one constant ,my salesperson, Dave Cohn.He has always treated me and now my family as part of the dealerships family,and since Rich has taken over the dealership he has only enhanced this experience and that is why ,not, only myself but my wife,son and daughter are all driving Mercedes from Mercedes of Nanuet More

Great dealership The experience was great this dealership is extremely professional and extremely friendly. This dealership made my car buying experience smoother than The experience was great this dealership is extremely professional and extremely friendly. This dealership made my car buying experience smoother than any other time before in my life. I highly recommend them to anyone looking to buy a car. My salesman Joseph Horneman was extremely helpful and kept me well informed through out the whole process. But he was not the only helpful person every person in this dealership is professional and courteous from the Owner to Parts department to Finance department to Service department top notch service all around. I will only buy any cars from here on in from Mercedes Benz of Nanuet. More

amazing experience My experience at Mercedes was amazing from start to finish! From the time I reached out to find out about me car options to the day of picking up my v My experience at Mercedes was amazing from start to finish! From the time I reached out to find out about me car options to the day of picking up my vehicle everyone I worked with was professional, helpful and super nice. I would highly recommend this dealership to anyone and everyone I know!! More

Great Customer Service This is a great dealership with great people to help during the car buying process. I recommend this place if you want to be taken care of properly. This is a great dealership with great people to help during the car buying process. I recommend this place if you want to be taken care of properly. More

Horrible sales experience Purchased GL450 CPO - plenty of defects at time of purchase which were never disclosed until I showed up at the dealership even though I had told them Purchased GL450 CPO - plenty of defects at time of purchase which were never disclosed until I showed up at the dealership even though I had told them multiple times that I dont want to spend too much time at the dealership. - Vehicle was marked as CPO but had plenty of damage which was never fixed. Don`t understand how Mercedes will let the dealership mark the vehicle as CPO when it has so much damage on the interior. The whole idea behind buying this vehicle was that it was a CPO but defnitely doesnt meet the CPO standards. - Wood crack was not even mentioned to me until I picked up on it. - Rear console vent broken, Passenger seat back side net,Cigarette lighter not working, vehicle had a strange odor, No vehicle delivery check list was given, Brakes were worn out at delivery (confirmed by another benz dealer), Run flat tire had low pressure due to a nail. They blame it on me but of course I cant prove it and neither can they. All I can say is I did get a low pressure warning on my way home from the dealership. Overall not satisfied with the way the vehicle was delivered. They did give me a loaner to fix all these issues but they kept the vehicle for a good 3 weeks only to say they don`t have the parts. The vehicle was picked up for service on Nov 7th. No communication was given to me even once unless I reached out to them. Had to leave a few messages before someone got back to me. I was actually blamed saying I went away on vacation and hence they could not deliver the vehicle. But the fact is that I sent an email on Nov 19th that i was going on vacation. John Kim asked me if I wanted to leave the vehicle with them until I get back. They never took the initiative to return the vehicle to me. As far as brakes are concerned, initially they blamed BENZ Bridgewater NJ as scrupulous dealer and said brakes were fine and they dont need replacement. After I expressed dissatisfaction over the prolonged time it took for fixing the cosmetic defects, they replaced the brakes as a "courtesy". Dont understand why they made a U-turn on this. If I had waited for an extra week before i purchased, I would have got free pre paid maintenance which was offered starting Dec 1,2014. When i asked the sales person about this, I was told that the vehicle would have been gone by that time. This vehicle was sitting in the dealership for at least 4 weeks. I started negotiation 1 week prior to purchase. If it was in so much demand it would have been gone by that time. More over, why would they sell the vehicle to any customer without meeting CPO standards ?? More

Truly Professional Sales Team Rich Hesse and his sales team make the car buying process an outstanding experience. I shopped for a used Mercedes at many dealerships, but Mercedes Rich Hesse and his sales team make the car buying process an outstanding experience. I shopped for a used Mercedes at many dealerships, but Mercedes Benz of Nanuet gave me the best price for the best vehicle out there. Not only were their prices better than most on Autotrader.com, they gave me the most money for my trade-in. My purchase could not have been done more professionally. I recommend Mercedes Benz of Nanuet to anyone looking to purchase or lease a Mercedes Benz. More

Exceptional Quality, and Service - John Kim I purchased my new car from Mercedes-Benz of Nanuet because of the quality team it employs. John Kim worked closely with me as we identified the best I purchased my new car from Mercedes-Benz of Nanuet because of the quality team it employs. John Kim worked closely with me as we identified the best car for me, and a good value for my trade. John was professional and courteous and worked hard to earn my business. I'm glad he did. When you are looking for a car, your 'sales lead' is sold and re-sold to a number of dealerships that may have what you are looking for. I was barraged with responses, but John's stood out. It was not a cookie-cutter response - it was thoughtful and to the point. Ask for John when you stop in. More