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Mercedes-Benz of Nashville

Franklin , TN

4.7
473 Reviews
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630 Bakers Bridge Ave

Franklin , TN

37067

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Showing 473 reviews

April 26, 2026

I am not a car dealer fan when it comes to buying a car, because of the xx that normally go along with being at the dealership but this was a very pleasant experience, when I left I did not feel violated an More

by Charles Williams
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Trench
April 07, 2026

I had such a great experience working with Zenel! The entire process was smooth, easy, and completely stress-free. He was knowledgeable, helpful, and made everything feel effortless. I’m absolutel More

by Sydney.boyd2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zenel
Apr 11, 2026 -

Mercedes-Benz of Nashville responded

Thank you so much for your kind words! It was a pleasure working with you and we're thrilled that you had a stress-free experience with us. We appreciate your recommendation and look forward to assisting you in the future. Happy driving!

March 31, 2026

Couldn’t recommend this place more! The GM Jared and the sales manger Steve have absolutely went above and beyond to help me with an out of state purchase. Extremely prompt with Everyth More

by cuervoz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve & Jared
Apr 04, 2026 -

Mercedes-Benz of Nashville responded

Wow, thank you so much for taking the time to write such an amazing review! We are thrilled that Jared and Steve exceeded your expectations and made your out-of-state purchase a smooth and enjoyable process. We appreciate your business and can't wait to see you again.

March 27, 2026

Christian was very helpful and went above and beyond to help us get the best deal. He stayed late and was dedicated to helping us get our first starter van for our small but growing company! More

by Nsharpe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian
Mar 31, 2026 -

Mercedes-Benz of Nashville responded

Thank you so much for your kind words! We are thrilled to hear that our team member, Christian, provided top-notch service and helped you secure the perfect van. We truly value your support and are excited to continue assisting you in the future.

March 27, 2026

Great dealership! Solid inventory with good people! Tyler was great extremely knowledgeable especially since he was a service manager and now on the sales front - hel More

by AP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 31, 2026 -

Mercedes-Benz of Nashville responded

Thank you so much for your kind words! We take pride in our knowledgeable and helpful staff, and we are thrilled to hear that Tyler provided you with an amazing experience. We appreciate your continued business and are happy to have helped you find the perfect vehicle at a great price. Enjoy your new GLE coupe!

March 23, 2026

Sabir made the experience Extremely easy, he was always available. Make it easy on yourself and ask for sabir. You can definitely tell this place is under GREAT MANAGEMENT.... Jared Haas between their help More

by Kevincartercars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sabir
Mar 26, 2026 -

Mercedes-Benz of Nashville responded

Thank you so much for your kind words! We are thrilled to hear that Sabir provided you with a smooth and enjoyable experience. We look forward to providing you with more happy experiences in the future!

March 15, 2026

I had a horrible experience with the service department. My car stay with the dealer for over a month, and after many “trial and error” I was able to get my car back. Jason Muza was very accommodating, but More

by Rolt37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Muza
Mar 22, 2026 -

Mercedes-Benz of Nashville responded

Hello, We regret to hear your experience with our service department has been anything less than exceptional. We would appreciate the opportunity to address your concerns directly and learn more about your experience. Please contact our General Manager at (800) 770-5582 at your earliest convenience.

Mar 22, 2026 -

Rolt37 responded

I think the service department at MB Nashville has all my contact information on hand; from my end I think I have explained my frustration and total lack of trust and integrity of their service department. My experience confirm the following: “The service department is often called the "backbone" of a dealership because it drives long-term customer loyalty and repeat business. While the sales team sells the first car, the service department is credited with "selling the next ten" by maintaining the customer relationship over the vehicle's lifespan”. MB Nashville missed that important information.

Mar 22, 2026 -

Rolt37 responded

I think the service department at MB Nashville has all my contact information on hand; from my end I think I have explained my frustration and total lack of trust and integrity of their service department. My experience confirm the following: “The service department is often called the "backbone" of a dealership because it drives long-term customer loyalty and repeat business. While the sales team sells the first car, the service department is credited with "selling the next ten" by maintaining the customer relationship over the vehicle's lifespan”. MB Nashville missed that important information.

March 14, 2026

The service was outstanding. Everyone was so professional. They really rolled out the red carpet.My salesman Zenel was very professional and knowledgeable about the products. More

by tonbell_2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zenel Zeca
Mar 20, 2026 -

Mercedes-Benz of Nashville responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Nashville. We can't wait to see you again, have a great day.

March 12, 2026

Jim Sheridan is an amazing salesman. The entire process was seamless. I love my new Mercedes and will definitely recommend Jim to my friends. More

by Jclcash16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Sheridan
Mar 14, 2026 -

Mercedes-Benz of Nashville responded

We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

February 24, 2026

Our purchase of a car at Mercedes-Benz went well. It was quick with no surprises. The dealer did some repair work on the vehicle without charge. More

by runaround4891
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Metry
Feb 25, 2026 -

Mercedes-Benz of Nashville responded

We are so pleased you enjoyed your visit to Mercedes-Benz of Nashville! We can't wait to see you again, have a great day.

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