Mercedes-Benz of Nashville

Everyone encountered at the dealership was helpful, friendly and engaging EXCEPT for Jim Ransom. The finance manager, Ryan was very informative and seemed to care as to what was best needed for our fam friendly and engaging EXCEPT for Jim Ransom. The finance manager, Ryan was very informative and seemed to care as to what was best needed for our family and car care. However, Jim treated us as if we were an inconvenience and that he wanted us out as soon as possible. He never once, said thank you nor did he shake our hands when he released the keys to us. Actually he DROPPED the keys in my dad's hands as if he was afraid to touch him. We were very insulted and offended by his behavior and treatment. More

They make an offer thru car. com and then never followed up. Tried to contact them, they never returned any of my messages. com and then never followed up. Tried to contact them, they never returned any of my messages. More

greeted as we walked in, all staff friendly knowledgable and friendly listened to our car needs and found the right car! and friendly listened to our car needs and found the right car! More

The salesperson, Mr. Jim Ransom and all the staff at the dealership were very friendly and courteous. My wife and I enjoyed our experience at the Mercedes – Benz of Nash Jim Ransom and all the staff at the dealership were very friendly and courteous. My wife and I enjoyed our experience at the Mercedes – Benz of Nashville. We are happy with the car that we purchased and got a good deal. More

They said they were going to contact me back when the car was ready to be test drive and they sold the vehicle, thanks Sherry. was ready to be test drive and they sold the vehicle, thanks Sherry. More

We had a great experience with the purchase of our vehicle at Mercedes-Benz of Nashville. The process was straight forward and no surprises vehicle at Mercedes-Benz of Nashville. The process was straight forward and no surprises More

I am very disappointed in the unprofessionalism I dealt with in our purchase at this dealership. From the get go, communication was lacking and the process was unorganized. We ended up purchasing the vehic with in our purchase at this dealership. From the get go, communication was lacking and the process was unorganized. We ended up purchasing the vehicle, but got home with it and realized the mileage was a lot higher than advertised. The manager offered to give us a hat and a tee shirt in hopes of it fixing the problem, which was just a slap in the face. There was zero concern for the mistake and it felt as if my family and I didn’t matter a bit. We had to return to the dealership an hour away so that they could redo all of the paperwork. Paperwork wasn’t even ready when we arrived and we sat for 30 minutes waiting. Not one single person greeted us with care or concern after coming all the way back so that they could redo paperwork. We understand that mistakes happen, but the level of care, concern, and overall rapport with clientele was completely unacceptable. I am very highly disappointed with our experience. It’s evident that relationships are not important to these people. They are only interested in a quick sale. More

Like Mercedes cars but very disappointed in their service department Traveled through Nashville about a week ago and had a issue with my car. Called service to see if they could have a quick look to make department Traveled through Nashville about a week ago and had a issue with my car. Called service to see if they could have a quick look to make sure it was safe and would not break down somewhere on the interstate on our way home. All I got was a stuck up person who could careless about my issue All he would say bring it in in a week we can have a look then or drop it off and we might look at it in three or four days. Nice service. Emergency for someone passing through. I own a couple Mercedes and after dealing with Nashville service I am not sure why I would buy another one. Thanks for nothing Nashville Mercedes Benz. Service. Glad I found a great shop to look at my issue and they did a fantastic job fixing my problem and made the car safe and reliable. And you know the sad part about this was it did not take them long to help my wife and I out I think Mercedes Benz should know more about how dealer service at one of their dealerships is a joke. Bill More

Dealership helped me diagnose the problem with my old Mercedes and work out a very satisfactory trade for a new Mercedes. Mercedes and work out a very satisfactory trade for a new Mercedes. More

Great dealer with a professional sales and service staff. Enjoyed doing business with them and will come back.. Enjoyed doing business with them and will come back.. More