Mercedes-Benz of Nashville

Patrick Pointer is the best salesman! His customer service skills are exceptional! We are repeat customers, and we have referred our friends to him! His customer service skills are exceptional! We are repeat customers, and we have referred our friends to him! More

Very nice and prompt about getting you in and out with great service and smile great service and smile More

Everything was good but before you sign them papers make sure it’s a understanding because they will tell you what you wanna hear until them papers signed sure it’s a understanding because they will tell you what you wanna hear until them papers signed More

Everyone encountered at the dealership was helpful, friendly and engaging EXCEPT for Jim Ransom. The finance manager, Ryan was very informative and seemed to care as to what was best needed for our fam friendly and engaging EXCEPT for Jim Ransom. The finance manager, Ryan was very informative and seemed to care as to what was best needed for our family and car care. However, Jim treated us as if we were an inconvenience and that he wanted us out as soon as possible. He never once, said thank you nor did he shake our hands when he released the keys to us. Actually he DROPPED the keys in my dad's hands as if he was afraid to touch him. We were very insulted and offended by his behavior and treatment. More

They make an offer thru car. com and then never followed up. Tried to contact them, they never returned any of my messages. com and then never followed up. Tried to contact them, they never returned any of my messages. More

greeted as we walked in, all staff friendly knowledgable and friendly listened to our car needs and found the right car! and friendly listened to our car needs and found the right car! More

The salesperson, Mr. Jim Ransom and all the staff at the dealership were very friendly and courteous. My wife and I enjoyed our experience at the Mercedes – Benz of Nash Jim Ransom and all the staff at the dealership were very friendly and courteous. My wife and I enjoyed our experience at the Mercedes – Benz of Nashville. We are happy with the car that we purchased and got a good deal. More

They said they were going to contact me back when the car was ready to be test drive and they sold the vehicle, thanks Sherry. was ready to be test drive and they sold the vehicle, thanks Sherry. More

We had a great experience with the purchase of our vehicle at Mercedes-Benz of Nashville. The process was straight forward and no surprises vehicle at Mercedes-Benz of Nashville. The process was straight forward and no surprises More

I am very disappointed in the unprofessionalism I dealt with in our purchase at this dealership. From the get go, communication was lacking and the process was unorganized. We ended up purchasing the vehic with in our purchase at this dealership. From the get go, communication was lacking and the process was unorganized. We ended up purchasing the vehicle, but got home with it and realized the mileage was a lot higher than advertised. The manager offered to give us a hat and a tee shirt in hopes of it fixing the problem, which was just a slap in the face. There was zero concern for the mistake and it felt as if my family and I didn’t matter a bit. We had to return to the dealership an hour away so that they could redo all of the paperwork. Paperwork wasn’t even ready when we arrived and we sat for 30 minutes waiting. Not one single person greeted us with care or concern after coming all the way back so that they could redo paperwork. We understand that mistakes happen, but the level of care, concern, and overall rapport with clientele was completely unacceptable. I am very highly disappointed with our experience. It’s evident that relationships are not important to these people. They are only interested in a quick sale. More