Mercedes-Benz of Nashville

We had a great experience with the purchase of our vehicle at Mercedes-Benz of Nashville. The process was straight forward and no surprises vehicle at Mercedes-Benz of Nashville. The process was straight forward and no surprises More

I am very disappointed in the unprofessionalism I dealt with in our purchase at this dealership. From the get go, communication was lacking and the process was unorganized. We ended up purchasing the vehic with in our purchase at this dealership. From the get go, communication was lacking and the process was unorganized. We ended up purchasing the vehicle, but got home with it and realized the mileage was a lot higher than advertised. The manager offered to give us a hat and a tee shirt in hopes of it fixing the problem, which was just a slap in the face. There was zero concern for the mistake and it felt as if my family and I didn’t matter a bit. We had to return to the dealership an hour away so that they could redo all of the paperwork. Paperwork wasn’t even ready when we arrived and we sat for 30 minutes waiting. Not one single person greeted us with care or concern after coming all the way back so that they could redo paperwork. We understand that mistakes happen, but the level of care, concern, and overall rapport with clientele was completely unacceptable. I am very highly disappointed with our experience. It’s evident that relationships are not important to these people. They are only interested in a quick sale. More

Like Mercedes cars but very disappointed in their service department Traveled through Nashville about a week ago and had a issue with my car. Called service to see if they could have a quick look to make department Traveled through Nashville about a week ago and had a issue with my car. Called service to see if they could have a quick look to make sure it was safe and would not break down somewhere on the interstate on our way home. All I got was a stuck up person who could careless about my issue All he would say bring it in in a week we can have a look then or drop it off and we might look at it in three or four days. Nice service. Emergency for someone passing through. I own a couple Mercedes and after dealing with Nashville service I am not sure why I would buy another one. Thanks for nothing Nashville Mercedes Benz. Service. Glad I found a great shop to look at my issue and they did a fantastic job fixing my problem and made the car safe and reliable. And you know the sad part about this was it did not take them long to help my wife and I out I think Mercedes Benz should know more about how dealer service at one of their dealerships is a joke. Bill More

Dealership helped me diagnose the problem with my old Mercedes and work out a very satisfactory trade for a new Mercedes. Mercedes and work out a very satisfactory trade for a new Mercedes. More

Great dealer with a professional sales and service staff. Enjoyed doing business with them and will come back.. Enjoyed doing business with them and will come back.. More

The dealership had a beautiful showroom, and my salesperson was friendly, professional, and knowledgeable. It was a great experience! salesperson was friendly, professional, and knowledgeable. It was a great experience! More

I can’t tell you how disappointed we are with our recent experience with Mercedes-Benz of Nashville. So much so that I felt compelled to write this review in hopes that others can avoid the same treatment. experience with Mercedes-Benz of Nashville. So much so that I felt compelled to write this review in hopes that others can avoid the same treatment. My mother, who is almost 80, is battling cancer. Her most recent treatment left her immune system extremely low, and coupled with COVID, has kept her fairly restricted to her house for months. So when her routine maintenance came up on her vehicle she contacted the dealership to see if she could postpone it until she got the all clear from her doctors. Let me add that her vehicle is a 2020 with only 5,500 miles on it (largely because she has essentially been on lockdown for the last 18 months). The service team at the dealership was more than happy to reschedule the appointment for her. And after getting good news on her latest treatment/prognosis, she was able to get the maintenance completed in early September. But that's when things went south. When she went to pick-up her vehicle they told her they were going to have to charge her over $600 for her visit. Mind you this amount was previously going to be covered under the pre-paid maintenance package she purchased with her vehicle. When she asked why that was, they said she waited too long and that her pre-paid package no longer could be applied. She explained her whole situation again to her service rep, and also explained that no one ever mentioned anything to her about the plan expiring when she rescheduled. She then reached out to her original sales rep, and also the head of sales explaining the situation. All of them said there was nothing they could do, but suggested we reach out to Sonic Automotive group for the credit. We did that and heard directly from Sonic that her service credit should not have expired. Sonic instructed us to reach back out to MB of Nashville (and specifically the finance team) to get the credit issued. We subsequently left 3 messages with the finance team but never received a return phone call. We then reached back out to the service department to voice our frustrations. Still no returned calls. We went on the website and tried to reach the manager. Still no returned calls. And this is despite my mother having explained to them previously she had written documentation from her oncology team to support her cancer claim. It should not even come to that to be honest. Just treat people how you want to be treated! So very long story short, if the dealership is willing to screw my 79 year old cancer surviving mother out of $600, I would ask yourself how you think they may treat you? My suggestion is take your business elsewhere. More

Long wait for the car but Jim kept me informed about progress along the way. The car is outstanding, progress along the way. The car is outstanding, More

Dealership is clean, sales and staff are eager to help, knowledgeable and friendly. Overall, it was a very good experience buying my first Mercedes’ . knowledgeable and friendly. Overall, it was a very good experience buying my first Mercedes’ . More

I bought 4 cars from here Jan helped each time she’s AWESOME!! i will give her 5***** She steps into customer’s shoes, and gets the best deal for you! Moreover , Jan is very kind, thoughtful & caring!! AWESOME!! i will give her 5***** She steps into customer’s shoes, and gets the best deal for you! Moreover , Jan is very kind, thoughtful & caring!! More