Mercedes-Benz of Nashville

Mercedes-Benz of Nashville exceeded every expectation. After a deeply disappointing experience at Mercedes-Benz of Music City — where I was treated like my business didn’t matter — I came to Mercedes-B After a deeply disappointing experience at Mercedes-Benz of Music City — where I was treated like my business didn’t matter — I came to Mercedes-Benz of Nashville hoping for something better. What I received was nothing short of outstanding. From the moment I arrived, Hasan Almahdi welcomed me with professionalism, honesty, and care. He made me feel valued every step of the way and helped make the car-buying process smooth and stress-free. Derick Sumpter, the finance manager, was patient and thorough, answering every question clearly and making sure I understood all of my options. And before I left, Josh Epley made sure everything with my vehicle was perfect — even taking photos and giving me a moment to celebrate this milestone. The team at Mercedes-Benz of Nashville made me feel respected, supported, and proud of my purchase. They restored my faith in what luxury service should look like. This is how all dealerships should treat their customers. Thank you again to Hasan, Derick, and Josh — I highly recommend this dealership to anyone looking for not just a car, but an experience that leaves you feeling confident and cared for. More

Mercedes Benz of Nashville is THE BEST Mercedes dealership we have had the pleasure to deal with. From the outstanding sales rep. Ms. Autumn Ayres to service dept, Mr. Dalton Schwarz, our service dealership we have had the pleasure to deal with. From the outstanding sales rep. Ms. Autumn Ayres to service dept, Mr. Dalton Schwarz, our service rep., OUTSTANDING, PROFESSIONAL, RELIABLE!! BEST Mercedes Benz dealership around!! More

I would love to leave less than a 1-star review if possible. I had our Mercedes Sprinter van at this location for approximately one month. The only time that I ever heard from someone was when they wo possible. I had our Mercedes Sprinter van at this location for approximately one month. The only time that I ever heard from someone was when they would need me to approve more money. I could never get an answer as to when my vehicle would be ready. After weeks I started calling. I would leave messages and never get a return call. Not once would they just simply connect me with a service person. After repeated calls the girl answering the phone became very rude. I finally got someone else and asked to speak to a manager; left a message with no call back. I stayed on the phone for over two hours the last day trying to speak to someone going through various and different people all of which were not helpful and rude. I asked to speak to the general manager and was told that they were busy, were not in the building, and various other excuses. Finally, I got through to the service advisor only to find out that the vehicle was and had been ready for pick up but he wanted to charge me another $1,200.00 to install sensors in the tires. I asked why he had not called to ask me about this since the van had been there for almost a month. I got another insane excuse. The next day we drove the hour and a half to the dealership and picked up the van. We made it less than 30 miles before it ran hot, blew a hose and had to be towed. I will not take it to them. This was the worst experience I have ever had from a customer service standpoint. One of the ladies asked me if I wanted her to Mercedes complaint dept and then hung up on me. It has and continues to be a nightmare. I have bought 5 Mercedes over the years but this made no difference. I would caution you to go anywhere but this dealership. They do not care about the customer in my opinion. More

Everyone at Mercedes-Benz of Nashville was incredibly helpful—truly a top-notch sales team! I can't say enough great things about the entire experience. A special thank you to Zenel Zeca, who worked clos helpful—truly a top-notch sales team! I can't say enough great things about the entire experience. A special thank you to Zenel Zeca, who worked closely with us to make sure we got the car we wanted. He made the whole buying process smooth and enjoyable. We’re so grateful—thank you again, Mercedes-Benz of Nashville! More

This was the best experience I have ever had buying a vehicle. I didn’t feel any pressure at all while looking at the vehicles, and Autumn was wonderful helping me and had a lot of knowledge about them. vehicle. I didn’t feel any pressure at all while looking at the vehicles, and Autumn was wonderful helping me and had a lot of knowledge about them. Would highly recommend both Autumn and this dealership! More

Good cars, good service, fast, easy, nice workers, very helpful, professional personals, highly recommended to all! helpful, professional personals, highly recommended to all! More

Greg Miles was great to work with. Excellent communication. Very responsive to all of my questions. One of the best car buying experiences ever. Excellent communication. Very responsive to all of my questions. One of the best car buying experiences ever. More

The staff was very personable and helpful. The showroom was very clean and break area was stocked with beverages and snacks for the customer's use. I was a bit disappointed with the amount The showroom was very clean and break area was stocked with beverages and snacks for the customer's use. I was a bit disappointed with the amount received for my trade in. It had new tires, new battery and ran great. More

The staff was very courteous. Overall sales experience was great. I highly recommend this dealership. Overall sales experience was great. I highly recommend this dealership. More

Janet Crick in sales is the best, she got me the car I wanted for the price I wanted and didn’t waste my time. wanted for the price I wanted and didn’t waste my time. More