Mercedes-Benz of Nashville

I had a super nice sales person, unfortunately the check out process, all cash for a new 450 GLS was horrendous! I told them I was coming and to please have paperwork ready...and I waited for 3 1/2 hours! A out process, all cash for a new 450 GLS was horrendous! I told them I was coming and to please have paperwork ready...and I waited for 3 1/2 hours! Absolutely absurd. I would have left and went elsewhere if there were any other option. More

Even though I was looking at a 2010 Caravan, they treated me like a VIP. Had the car pulled up front with my name on it ready to test drive. Received a follow up call from the manager the same day of my vi me like a VIP. Had the car pulled up front with my name on it ready to test drive. Received a follow up call from the manager the same day of my visit. The salesman (Jim Ransom) also followed up with a call the following Monday. We did not purchase the vehicle even though relative to the current used car prices it was reasonable, it was still way over what we wanted to pay for it. More

Never buy a car from Mercedes Benz of Nashville in the first place. I know car dealerships can be slimy and have accepted that. But these folks are downright dishonest. After having my GLS550 for less first place. I know car dealerships can be slimy and have accepted that. But these folks are downright dishonest. After having my GLS550 for less than a few hours, my right rear tire was going flat. Found a mail in the tire. Possible I drove over it but more possible it was that way when I left the lot. Instead of doing the right thing and just replacing the tire (or at least at a discount) they charged me full price. Two months later, the same rear tire was bald and the other rear tire was almost bald. I had driven about 6,500 miles since the car was bought. When I drove into the service department, the tech said she had never seen this before and was baffled. The service advisor insists it is normal for rear tires on this vehicle to wear out that fast. I see in some online forums that 10k miles can be normal for the GLS550. But why would the service tech say she had never seen this and the advisor say the opposite. They agreed to pay for the alignment (which should have never even been a question) but charged me for two new tires. Maybe rear tires on the GLS550 wear out fast. But 6,500 miles? And no willingness to have a conversation or clearly explain that this is an issue with these cars. Mercedes Benz of Nashville is a money pit. If you get out of there feeling like you got a decent deal on a car, just wait. The service department is waiting to screw you over for reasons they will make up. More

All went great with the new purchase. Everything was as represented. Brad is the best! represented. Brad is the best! More

Purchased from out of state. Everyone was great to work with. Great deal on my c63 Amg! 0-60 in 3.8 sec super fast! with. Great deal on my c63 Amg! 0-60 in 3.8 sec super fast! More

I scheduled service (Service B and 2 recalls) over a month in advance for my Sprinter based motorhome. I then drove just shy of 900 miles to make my 7:30 am appointment. Throughout the month I received month in advance for my Sprinter based motorhome. I then drove just shy of 900 miles to make my 7:30 am appointment. Throughout the month I received confirmations and reminders which seemingly assured me my appointment was solid. We got up at 4:30 am on the day of the appointment so we could pack the RV and get to the service center on time. We were there 30 minutes before our appointment. When trying to check in, we were asked when we needed it back. I should note here that when we made the appointment, we expressed the need to either have it back on the same day, or be allowed to spend the night in the RV on their lot. We discussed this directly with service advisor Ryan Hood when making the appointment, and he assured us they could make it work. We actually went to Ryan to check in that day. He informed us that there was no Sprinter mechanic scheduled that day and he could not promise when we could get it back. What? You can imagine our frustration. He said he would contact the service manager and have him contact us to see if there was an option to squeeze us in sometime later in the week. This was on Monday, Sept 6th, which is a holiday. He said he couldn't call the manager at 7:00 am on a holiday. No matter that we had driven 900 miles and slept only a few hours. Our issue was not important enough to call his manger early. Well, no call Monday from anyone. The next day I chatted with the support desk who promised to get this issue to the service manager and we could expect a call back from him. It is almost 3 pm and no call. This was the most disrespectful and infuriating experience I have ever had with a dealer service department. It was inexcusable that they muffed the appointment, and I can't imagine not calling to at least apologize and try to help us. We bought a Mercedes in part for the service and this was Yugo class. Boo Mercedes-Benz of Nashville and the staff of people who simply don't care. More

Made an appointment with David Bartol to visit this dealership for the first time and to see the AMG GT 63S they just got in (and to discuss trading in my AMG Renntech). I even texted him to let him kn dealership for the first time and to see the AMG GT 63S they just got in (and to discuss trading in my AMG Renntech). I even texted him to let him know I was on my way. When I arrived, a salesman walked me over to David who was with a customer but signaled that he knew I was there waiting for him. After 15 min I texted him to let him know I was still waiting. Zero response. After being made to wait and ignored for nearly half an hour I got up and walked out. Days later, still no call or apology. I won’t be back. More