Mercedes-Benz of Nashville

I purchased a used car (not a Mercedes) from them. The buying experience was pleasant but after the purchase, while still in the parking lot, I tried synching my phone to the radio. Turns out, the rad The buying experience was pleasant but after the purchase, while still in the parking lot, I tried synching my phone to the radio. Turns out, the radio's touch screen was inoperable and many of the features of the radio did not work. This is not something we checked during the test drive. When we called our salesperson his first words were, "did you buy the warranty?" I didn't because $65/month additional is a lot to someone just out of college. He said that wasn't a problem but the car was sold "as is". He suggested I go to the manufacturer's dealership and see what they could do for me. I was fully aware that I bought the car "as is" but am I not to expect that the radio would be in full working order after I was told the car was inspected and gone over and "this dealership would never sell a car like this unless it was in top condition". Not to mention the "call" the salesman got while we were on our test drive from another salesman who was with a customer who had an appointment and was looking for the key. Yeah, I didn't believe it at the time and after the radio not working, I'm more convinced it was a sales tactic. Anyway, I had to sink $1300 more into the car for a radio on a car that was "inspected and then inspected again by our technicians". Overall, I like the car. It appears all of the repairs they said they did like new brakes, fluids etc. were done. Yet, selling a car without a fully operable radio and when questioned the first words are, "did you buy the warranty?" really makes me wonder about the ethical and moral substance of this dealership. My advice, buyer beware. More

They were very helpful, attentive and courteous. Autumn was amazing. The finance manager, Ryan was actually able to offer a better rate than my credit union of 30 years. Autumn was amazing. The finance manager, Ryan was actually able to offer a better rate than my credit union of 30 years. More

Great service from the sales team and finance team. We were in and out very quickly with the purchase. We were in and out very quickly with the purchase. More

The sales lady was very friendly and welcoming to me even with my children at the sale. She was patient and caring about my family needs with my children at the sale. She was patient and caring about my family needs More

Very knowledgeable about the vehicle, and the safety of it. Very pleased with the outcome . it. Very pleased with the outcome . More

David was excellent - we are happy with our new lease. We definitely recommend him for any of your Mercedes wants/needs! We definitely recommend him for any of your Mercedes wants/needs! More

2nd new car purchase at this dealership and I like that the sales people are helpful and not pushy. the sales people are helpful and not pushy. More

The location was welcoming and the sales representative was attentive to us and patiently answered our questions. They shared all available choices, was knowledgeable, and friendly. We felt great about th was attentive to us and patiently answered our questions. They shared all available choices, was knowledgeable, and friendly. We felt great about the purchase. More

Clean and friendly atmosphere. Listened to the customers needs and wants. Easy to work woth Listened to the customers needs and wants. Easy to work woth More

Autumn Ayers was wonderful! My wife and I were very pleased with her in every respect!🫡 My wife and I were very pleased with her in every respect!🫡 More