Mercedes-Benz of Nashville - Service Center

Dealership"s Service Needs "Attention to Detail" Course I had no doubt my SLK 32 AMG would receive the proper work needed to repair a power steering issue. However, I became concerned when the car could not I had no doubt my SLK 32 AMG would receive the proper work needed to repair a power steering issue. However, I became concerned when the car could not be found and had a worrisome 20 minute wait during its retrieval. Then the car was brought in facing the 'ENTER' side instead of 'EXIT' which required a ground guide to manuever between cars, one coming in. I was astonished at the filthy exterior of my car and dirty floormat. The car had obviously sat outside in the back and I have no problem with that. I question why it was returned in such a filthy state after being there an entire week. None of these negatives would have ever been toerated by Harold Hamilton. More

had yearly service and car detail and new battery car detailing could have been better. CAR BATTERY was a little pricy. The floor rubber matts needed more scrubbing. The exterior was well done. The w car detailing could have been better. CAR BATTERY was a little pricy. The floor rubber matts needed more scrubbing. The exterior was well done. The workers were friendly and offered to help. More

Excellent Customer Service I have owned my pre-owned Mercedes for 2 years and have been taking It to MB since my purchase. My service manager is Nic Howard, who is incredibly re I have owned my pre-owned Mercedes for 2 years and have been taking It to MB since my purchase. My service manager is Nic Howard, who is incredibly responsive and always makes sure that service is done on time and on budget. He always takes the time to explain the repairs in a clear and concise manner and why they are needed. Most importantly, he was able to help get a mechanical issue covered by MB and have the work completed quickly and efficiently. Great overall experience. More

Routine milage service and purchased new tires Prompt attentive service. It is important to me that decisions I make about my vehicle are educated ones, so I typically question the technical aspect Prompt attentive service. It is important to me that decisions I make about my vehicle are educated ones, so I typically question the technical aspects of the service process or in this case my decision to procure new tires. The service staff, especially Gary Patel, embraces any question and technically explains anything I may not understand. In the past, at other locations, I have experienced service personnel with condescending attitudes, so it is always refreshing to experience great customer focus. Keep up the good work! More

Drop In During Trip Needing Service! Wow In the middle of a 1400 trip in our Sprinter Van, caught in a terrible downpour, both headlights would not come on. We dropped in unannounced hoping f In the middle of a 1400 trip in our Sprinter Van, caught in a terrible downpour, both headlights would not come on. We dropped in unannounced hoping for service. The Sprinter service coordinator, Gary Patel, did not have a service technician free, but diagnosed the problem as likely just two bulbs burned out; "Simultaneously?", I asked. "Yes, I've seen it before." Sure enough. He was not only correct, but put in two new bulbs, refused any payment, and had us back on the road in minutes. We have had good service at MB dealers all over the country, but this was exceptional. More

Great Service Mercedes of Nashville is a great dealership. They go above and beyond to help you. Always very friendly and courteous. HThey take care of their custom Mercedes of Nashville is a great dealership. They go above and beyond to help you. Always very friendly and courteous. HThey take care of their customers. Dealership always looks great. More

BEST OF THE BEST MB of Nashville has ALWAYS gone above and beyond EVERY TIME we have needed them! They are truly EXCEPTIONAL! They truly care about their customers! MB of Nashville has ALWAYS gone above and beyond EVERY TIME we have needed them! They are truly EXCEPTIONAL! They truly care about their customers! More

"Excellent" They did good job. we have been using the service department about 7 years, We are very satisfied with their job. We'll buy one more new Mercedes Benz They did good job. we have been using the service department about 7 years, We are very satisfied with their job. We'll buy one more new Mercedes Benz from this dealership . More

Helpful Service Was going out of town on a Friday - Friday AM - my Aux Battery Malfunction indicator comes on. Run to the dealership. George Lund. (service adv) get Was going out of town on a Friday - Friday AM - my Aux Battery Malfunction indicator comes on. Run to the dealership. George Lund. (service adv) gets me in and out quickly that morning! Thank you! More

Superb I have been using the service department for about 10 years, now on my second car. Each time I have my vehicle serviced I always wince at cost but am I have been using the service department for about 10 years, now on my second car. Each time I have my vehicle serviced I always wince at cost but am extremely happy with professionalis, helpfulness, and honesty. And, when sticker shock fades I realize over the long haul any costs even out, compared with other brands that demand more frequent attention, in my case. Nic Howard has been my service contact for a number of years and he is among the best I have seen. Very personable, attentive, and always make you feel that you are his best customer. More