Mercedes Benz of New Orleans

Staff only cares about you while they’re selling you a vehicle. Any type of questions or concerns you may have get completely disregarded. vehicle. Any type of questions or concerns you may have get completely disregarded. More

Ernie was great, 3rd car i have purchased from MB. Very impressed with their commitment to the consumer in pricing when COVID diminished inventory! Very impressed with their commitment to the consumer in pricing when COVID diminished inventory! More

BJ is the best service advisor I have encountered at any dealership. He is responsive, detailed, honest, thourough and goes above and beyond. I will own a Mercedes as long as he is employed as a service a dealership. He is responsive, detailed, honest, thourough and goes above and beyond. I will own a Mercedes as long as he is employed as a service advisor. More

Pretty good service, I have no complaints or issues with the service provided by them the service provided by them More

Visited the dealership to trade out of a Porsche. Harry gave me an in depth run down of all the car’s features before the test drive. Everyone was great to work with and I closed the deal the followi Harry gave me an in depth run down of all the car’s features before the test drive. Everyone was great to work with and I closed the deal the following week. Highly recommend. More

The salespeople are knowledgeable about the product, however, vehicle detailing is lacking. Also, the wait area was not clean and the refreshments were depleted. Workers should have separate refresh however, vehicle detailing is lacking. Also, the wait area was not clean and the refreshments were depleted. Workers should have separate refreshments from paying customers. More

One word. RUN. This dealership has the worst customer service. No one calls you back, they don’t actually fix your car, and yes the review below is accurate. T RUN. This dealership has the worst customer service. No one calls you back, they don’t actually fix your car, and yes the review below is accurate. They will send you on the road with a faulty car. Even after you pay them thousands. I know, the same thing happened to me. The manager Ronnie and Richard have the worst attitudes and WON’T even apologize. Good luck getting this service advisor, Jeremy to call you back. He has no clue what is going on there. Don’t even bother asking for a loaner. Apparently, they don’t have any. This experience with MB Nola is enough for me to never buy a Mercedes again. PS- Don’t waste your time with calling corporate, they don’t do a thing. Hope this helps the next person to never go through what I went through with this dealership. More

The dealership is beautiful, and its a pleasant environment. Staff was not as professional as expected. environment. Staff was not as professional as expected. More

Steve Weigel was our sales person, He kept in touch with us letting us know where our vehicle was through the whole process. Then made the purchasing process super easy and fast. Steve is friendly with us letting us know where our vehicle was through the whole process. Then made the purchasing process super easy and fast. Steve is friendly and professional. More

Highly professional, timely service, and outstanding knowledge of my vehicle were exhibited by my salesman. Perfection!!!!! knowledge of my vehicle were exhibited by my salesman. Perfection!!!!! More