Mercedes Benz of New Orleans - Service Center

I paid greater than $3000 on AC repairs in November of 2021. I notified the dealership in the beginning of spring of 2022, that they AC is blowing hot air. I waited 1 month for an appointment. I showed up 2021. I notified the dealership in the beginning of spring of 2022, that they AC is blowing hot air. I waited 1 month for an appointment. I showed up on my scheduled appointment time, and requested an oil change along with service to check my AC. I was notified of a shortage of team members, so I rented a car, to hoping they would have my card repaired within 7 days. Today is day 7, and my vehicle has not been touched, I asked if they could at minimum perform the oil change, 2 days ago, and I am being fed the same script, they are short staffed and my vehicle is next in line. I have a 2 year warranty, and is willing to take my vehicle somewhere else to be serviced for an issue they did not correctly fix a couple of months ago. I have been patient for 7 days and paid greater than $1000 for a rental, for Benz of NO to check a problem that was supposed to be resolved. I understand the shortage and the prior appointments, but the fact that my issue is something that was supposed to be resolved at the previous visit, should be taken into consideration. Highly inconvenienced and dissatisfied with the service department. More

Scotty always provides top notch service. He truly goes above and beyond for his clients. Thanks Scotty for a wonderful service experience. He truly goes above and beyond for his clients. Thanks Scotty for a wonderful service experience. More

I needed my Service B9, and contacted MB NO through Facebook page. Somebody contacted me shortly, and I had my appointment scheduled at my convenience, in no time. The service advisor kept me updated o Facebook page. Somebody contacted me shortly, and I had my appointment scheduled at my convenience, in no time. The service advisor kept me updated on the work progress, suggested what was best for me. I agreed for them to do what I could afford at the time, picked up my car when told. Outstanding job! Great team! Thank you all kindly More

Scotty has been by service advisor for almost three years. When I tell you he is the best and always goes above and beyond. Mercedes is so blessed to have him. He would be the reason I would buy anothe years. When I tell you he is the best and always goes above and beyond. Mercedes is so blessed to have him. He would be the reason I would buy another vehicle because he represents what Mercedes customer service should be. More

So often complaints are made in the service industry, however, the same energy should be devoted to highlighting exceptional personnel. Scotty Hutton is extraordinary. His insight, availability a however, the same energy should be devoted to highlighting exceptional personnel. Scotty Hutton is extraordinary. His insight, availability and demeanor are stellar. We feel we have a trusted partner in the maintenance of our automobile. Scotty’s performance in Service has actually affected Sales, as he is the top reason we are selecting another Mercedes-Benz for our next vehicle. We hope the management team sees Scotty’s efforts and values his work ethic and devotion to delivering an outstanding customer experience. More

Scotty is an excellent advisor. He goes above and beyond to ensure that the customer is provided with exceptional service. to ensure that the customer is provided with exceptional service. More

This is my third vehicle from Mercedes-Benz of New Orleans. The service that I have received over the years have been quite satisfying. I have found my service representative to be considerate of my i Orleans. The service that I have received over the years have been quite satisfying. I have found my service representative to be considerate of my interest and my time. More

Good service. They take care really good. They have good stuff. Thanks so much for your service stuff. Thanks so much for your service More

Always prompt and professional. He is always exceeding my expectations. He gets it done. Highly recommended! expectations. He gets it done. Highly recommended! More