Mercedes-Benz of New Rochelle

Absolutely HORRIBLE service I have gone to this dealership on 2 separate occasions - making APPOINTMENTS on top of that, and yet I waited for 45 minutes both times. Customer se I have gone to this dealership on 2 separate occasions - making APPOINTMENTS on top of that, and yet I waited for 45 minutes both times. Customer service is lacking big time & very unprofessional on all levels. The front desk girls were friendly, but no help, seemed my father & I were just a bother to them. When I asked to speak to a manager - no one came and no one even answers their desk phone. The salesman we were supposed to meet with knew we were coming & didn't even bother to show his face to tell us he would be with us shortly. He is greedy & took other customers even though he knew we were coming .... If you would like to buy a Benz just do yourself a favor and go to another dealership in the area. Not willing to give my money to a greedy salesman for him to make commission off me and my father. He missed out on 2 cars & so did this dealership. SKIP THIS DEALERSHIP & GO TO ANOTHER ONE!!! More

Great , he was the best sales that I ever experienced on that dealer. I would like to recommend everyone to use his as a sales person. he worked with me o , he was the best sales that I ever experienced on that dealer. I would like to recommend everyone to use his as a sales person. he worked with me on every detail and he was friendly . Thank you Alex Haxhi More

Greatest of all Time Sales Consultant! Shawn Martinez provides Outstandingly, Exquisite knowledge, and customer service. He sure knows how to make me feel right at home every time I visit M Shawn Martinez provides Outstandingly, Exquisite knowledge, and customer service. He sure knows how to make me feel right at home every time I visit Mercedes-Benz of New Rochelle. He truly knows how to communicate well with me as a customer, and provides me help from the beginning all the way to throughout the sales process. I wouldn't choose any other car sales there, but him. God Bless! More

Tony Pinho, a huge asset to the Mercedes Team I feel it is necessary to showcase unmatched service and professionalism in any business as a power of example to his or her colleagues. Tony Pinho ma I feel it is necessary to showcase unmatched service and professionalism in any business as a power of example to his or her colleagues. Tony Pinho made a difficult situation disappear by taking actions that are in accordance to the mission statement of Mercedes Benz New Rochelle. I'd like to express my gratitude to Tony and wish him continued success. More

BAD CUSTOMER SERVICE AND BAD SERVICE Sergio the service representative called my father to say the car was ready for pick up on 6/15/16. I went with my father to pick up the car and notic Sergio the service representative called my father to say the car was ready for pick up on 6/15/16. I went with my father to pick up the car and noticed the console was missing, there was a metal piece left in the right door and the area where the service person worked was extremely filthy. I took photos in disbelief. My dad spoke with Sergio to express how disappointed he was Sergio. Sergio stated the mechanics do not steal as if to imply my father made this up. I would not expect this type of service from Mercedes. More

Good buying experience and service, fast turnaround Friendly and reliable and transparent staff who got things done quickly and effectively with no fuss or positioning. Cars were ready quickly and serv Friendly and reliable and transparent staff who got things done quickly and effectively with no fuss or positioning. Cars were ready quickly and services was great. More

Great Service Experience I was a bit bummed out about my car being damaged and Chris reassured me that my car would look brand new. He kept in contact with me with any concern I was a bit bummed out about my car being damaged and Chris reassured me that my car would look brand new. He kept in contact with me with any concerns I had. I recently moved from CT to New York and its good to know that Mercedes has great customer service across the board! Anytime i need my car service I will request Chris! More

Awesome team!!! Alex in sales and Anthony in finance were great.... Love my new 2017 GLS 550. Great work guys thank you . Sending all my friends and family !!! Alex in sales and Anthony in finance were great.... Love my new 2017 GLS 550. Great work guys thank you . Sending all my friends and family !!! More

Great experience Very highly recommended! Alex was wonderful! Went above and beyond anything that I expected. Great attention and response time. Very respectful. Will Very highly recommended! Alex was wonderful! Went above and beyond anything that I expected. Great attention and response time. Very respectful. Will definitely use again and again! More

Excellent Salesman!!! John O'Keefe...professional, personable and an asset to Mercedes Benz of New Rochelle! Jay Criss in finance is highly rated as well!!! I will st John O'Keefe...professional, personable and an asset to Mercedes Benz of New Rochelle! Jay Criss in finance is highly rated as well!!! I will stay a loyal customer More