PLEASE TAKE YALL THOUSANDS AND GO ELSEWHERE!
I really tried to spare this dealership with this review but at this point I am completely fed up with the entire staff and their xxxx car. I purchas
I really tried to spare this dealership with this review but at this point I am completely fed up with the entire staff and their xxxx car. I purchased a C 300 2021 with 5,000 miles on 5/16/22. On 5/21/22 it started hemorrhaging oil. The hood of the car started smoking and I had to pull over. The crooked salesman who sold me the car, Heath Lachmen, response to me was “It was just a silly oil filter.” That apparently, THEY did not tighten before selling me the car (It’s also important to note, when me and Heath was browsing cars he printed out two cars I could look it. As I was sitting in what’s now my car, I’m reading the paperwork that lists the cars features and I notice what’s on the paper isn’t aligning with the car. Heath then realizes he is showing me the wrong car but states this one is better. Hm, he probably sold me a car that wasn’t properly inspected… Red flag.
On 7/05/22 around 2am I’m driving from Long Island headed to the Bronx when the car gives me a trouble signal that the charge level is too low. I then get a notification on my phone from Mercedes Me Connect stating that in order to recharge the battery either charge it, or keep driving for at least 30 miles. So, I continue to drive and another signal pops up on car. The screen indicates the 12V battery is malfunctioning. At this point I made it to the Hutchison River Pkwy and the car completely dies. It wouldn’t turn on at all therefore, the help button on the car didn’t work. GEICO nor Mercedes Benz towing services could get me because I was in what’s considered a restricted area. I called the police and they sent a towing company. The tow truck driver arrives and we are trying to start the battery and it isn’t working. He asks me where I want to tow my car and I tell him to tow it to the dealership. He laughs and then tells me about HIS experience with this dealership. He expressed they sold him a faulty car as well. One that kept getting severe water damage.
The next day the service department calls me and tells me the ALTERNATOR FAILED. No one could give me an explanation as to why a brand-new car ALTERNATOR FAILED. They provided me with a new one because it was covered under warranty. After this being the second scenario where I was left stranded with this vehicle I felt unsafe and wanted a new car. However, the general store manager, Christopher Tokarz refused to get in contact with me after I left two messages. I called corporate office and to accommodate me they gave me one month’s payment reimbursed and covered my towing expense. Today, I am writing this review because NOW the Carplay feature doesn’t work. The screen continues to go black and now I can’t use my GPS (the car didn’t come with one). The staff here is unaccommodating, comical, and just worried about sales. This dealership dishonors the Mercedes Benz reputation. Before this car I had a 2020 KIA Forte and it gave me no problems. Mercedes Benz is supposed to be top of the line and this dealership offers low quality customer service. For $50,000 I shouldn’t be going through this.