Mercedes-Benz of New Rochelle

Brought my 2003 Mercedes Benz in for a recall on braking system Frank Trotta was very professional had my car fixed the next day good service system Frank Trotta was very professional had my car fixed the next day good service More

Over the course of my recent car-buying experience, Heath was the best associate I worked with across 10+ dealerships spanning 4 brands. was the best associate I worked with across 10+ dealerships spanning 4 brands. More

Salesman Heath Lachman of MB New Rochelle was super friendly and knowledgeable about the vehicles and features. He helped my wife and I track down the glc300 suv with the correct colors and options tha friendly and knowledgeable about the vehicles and features. He helped my wife and I track down the glc300 suv with the correct colors and options that we were looking for! Heath was always patient and polite, no “hard sell” pitch. If you’re shopping for a Mercedes, check out MB New Rochelle and ask for Heath. More

Heath is an amazing sales representative! He made my car buying experience wonderful and he genuinely cares! He is very patient and understanding and goes above and beyond for his clients! Thank you Heath! buying experience wonderful and he genuinely cares! He is very patient and understanding and goes above and beyond for his clients! Thank you Heath! More

Bottom line, All you need to do is hang out in the service area for a little while and strike up a conversation with someone . Everyone will have some kind of complaint . My issue was there is a long service area for a little while and strike up a conversation with someone . Everyone will have some kind of complaint . My issue was there is a long term documented (electro Hydraulic pump ) warranty issue with my car that needs to be addressed . Brakes, No joke. They would not cover it, after months of back and forth I finally was told to pick up the car because it was in either way and had to keep moving the car around the lot. When I arrived. The car was partially dismantled, battery dead and they could not find the key. I had to make arrangements to have it towed out of the lot . Clearly with the brake issue I could not safely drive it . On top if it they would not replace the lost key . More

***Update***I am pleased to report that after posting my ***Update*** I am pleased to report that after posting my initial review, the supervisor for the Service Manager contacted me. MB of New Rochelle re ***Update*** I am pleased to report that after posting my initial review, the supervisor for the Service Manager contacted me. MB of New Rochelle reimbursed me for the cost of the wipers and rotors. I want to extend my appreciation to the management team for making the decision to reimburse me over $900. Initially I had such a great experience purchasing my vehicle but in just 10 days it has turned sour. I purchased a cute little CPO, red GLA 250 from MB of New Rochelle and I noticed on the test drive that there was a pulsing sensation when I applied the brakes. Upon returning to the dealership, I was told that the service team would finish the inspection of the vehicle, send the vehicle through the auto spa and I would be on my way. My sales person even shared with me that this dealership prides itself on operating with integrity and puts a lot of money into their vehicles to ensure they are in excellent condition. Over the next couple of days of driving the vehicle, I noticed the pulsing sensation again. I made an appt with the MB of Annapolis dealership for my State Inspection and since a CPO inspection was completed on this vehicle I never imagined that I would be told that my vehicle needed an alignment, wiper blades and front rotors all to the tune of over $1,200!!! My car failed the Maryland State Inspection just 10 days after purchasing from MB of New Rochelle! I fully expected for the dealership to let me know that something was missed in their CPO inspection and that the additional repairs would be taken care of. After speaking with the service manager at MB New Rochelle, I was told that every state inspection is different and as long as there is a certain "thickness" on the rotors and/or brakes, that there was nothing they could do. One of the other advisors offered to mail me a pair of wiper blades. To say that I am disappointed, is an understatement. Unfortunately, it leaves me wondering, what else did they not tell me? For a dealership who prides itself on integrity, replacing rotors 10 days after purchase doesn't seem integral. More

Heath is an excellent and exceptional dealer. He knows how to advertise, convince and help you to get what you want. He very patient. Thanks. how to advertise, convince and help you to get what you want. He very patient. Thanks. More

Heath is excellent at sales!!Heath was able to deliver Heath is excellent at sales!! Heath was able to deliver me a stunning GLE 450. In addition, Heath provided a car buying experience that was headache Heath is excellent at sales!! Heath was able to deliver me a stunning GLE 450. In addition, Heath provided a car buying experience that was headache free. More

Heath Lachman is a rock star! He was a true professional and made everything super easy and hassle free. From the moment I walked into the dealership to the time I drove away with my new convertible, every and made everything super easy and hassle free. From the moment I walked into the dealership to the time I drove away with my new convertible, everyone I dealt with was honest, forthright and welcoming. More

My dealer Heath Lachman was the best !!! Best experience I’ve ever had . He made the whole transaction so fast and easy !!! Thank you Heath! I’ve ever had . He made the whole transaction so fast and easy !!! Thank you Heath! More