Mercedes-Benz of North Haven

First of all let me say that my service adviser Lionel Reid is wonderful!! He was not my service adviser for the first visit but was for the second visit. Went in for repair of heated seat a few mont Reid is wonderful!! He was not my service adviser for the first visit but was for the second visit. Went in for repair of heated seat a few months ago as well as some other work including an exhaust rattle and the round emblem they put on the back of the car was peeling and wanted it replaced (it was their advertisement). I also had some concerns about a bent rim that the car had when I purchased it as Certified Pre-Owned and I felt it should not have passed this way. I was told there was no problem with the heated seat even though it was not as warm as the passenger side and there was no problem with the exhaust. They did not replace the round emblem but instead put on a new license plate frame (another advertisement) which was perfectly fine and did not need to be replaced and did not do anything with the obviously deteriorated round emblem. They said they would get back to me on the rim (which they never did and I replaced it on my own more on this later). I brought the car home and during the weeks following I had it detailed by the body shop I use. When I picked up the car the body shop pointed out some "no so professional" repairs to the car as well as the bumper being misaligned, some body work on the right rear quarter panel and front hood. He replaced the rim at this time and it cost me over $300. When he pointed out the bodywork I saw that it was not quality work and went back to the dealer for an explanation. The dealer agreed that the work was not up to par, the had sent it out to their body shop when they took it in for trade and will send it back to them to get fixed. They offered to give me a service credit for $500 to compensate me for the rim; I told them I would let them know after the repairs were made. I also complained about the heated seat, exhaust rattle and some other things. They would fix all of these issues when they repair the body work in a few weeks. I had purchased a infra red heat reader and took temperature readings of both heated seat while on high and warmed up. I took photo's of these readings. When I dropped the car off at the dealer with these photo's and showed them so there were no issues. I also had take a video of the car exhaust rattle and gave it to them. They had the car for one week and when I picked up the car I was not happy with the body work completed. While it was better than before it still in my opinion was not up to par. I told them that I did not expect to see any prior evidence of the repair. What it looks like they did was do their best on buffing and wet sanding but not doing anything past that. It may have to be repainted and they did not want to do that. This is still an open item with them. I was told that the reason why the exhaust was rattling was there was a bracket missing on the exhaust by the bumper (probably never replaced when they originally fixed the bumper). Funny they did not find this the first time. They said they replaced the drivers side heated seat grid. When driving home decided to give the new heated seat a try. The light went on for 3 seconds and then shut off, I did this several times and it did the same thing. It does not work at all now. I contacted the dealer who will take the car back in but this now will be the third time it had to go in for this work. Don't they verify that things are working correctly prior to letting the car go. Their service work has really been bad lately and I probably will never go back except for warranty work. I do have to say when they did give me the car back it was immaculate, they detailed the inside and out. I could not find a speck of dirt or dust inside the car and the paint really shined. But the paint issue is really bothering me. It did not show up on car fax because the dealer paid their body shop to do the repairs. Which when I went to the body shop prior to meeting with the dealer they told me the bumper repair was shoddy and I would need a new bumper. They also told me the paint repair on the right quarter was not good and no way should it have passed as a Cetified Pre-Owned. The body shop wanted to charge me $1,600 for a new bumper. As it turned out this body shop is the one who did this "shoddy work" in the first place. I am still working with the dealer on getting this resolved and hope it will have a happy ending. More

I have been a Mercedes brand loyal customer for almost 20 years and always was proud to have a such great car. Also, I always had outstanding customer service by several Mercedes dealership. At 2007 I purcha years and always was proud to have a such great car. Also, I always had outstanding customer service by several Mercedes dealership. At 2007 I purchased a new Mercedes car from this dealership and my problem began from the first step especially in the Customer Service Department. I don't want to describe a technical ongoing mistakes done by unprofessional staff. I want to share my bad experience by Service Management. For years I came to do a service there and Service Manager never said me Hi or recognized me as a valued customer. The end of my disaster experience there was when the Customer Service Manager enforced me to leave a building when I tried to explain him that I am not satisfied with service. I never heard that it is possible that a customer was kicked off the service company because it was a bad service. I sold my Mercedes car immediately and turn to great Lincoln brand. I can't believe what is the difference with the customer service of these two brands. Mercedes- arrogant and cold, Lincoln - friendly and warm. I don't suggest to have deal with this dealership if you don't want to be enforced to get out of a building, to pay over price for bad technical service and see rude and arrogant attitude from the branch staff. More

RACIST! RACIST! RACIST! DO NOT BUY ANYTHING FROM THEM. They are the worst dealer ship ever. I went there twice to find out how much they will give me for my trade in which is 4 months old BMW X1 and they They are the worst dealer ship ever. I went there twice to find out how much they will give me for my trade in which is 4 months old BMW X1 and they refuse to give me a number, this was the first problem. than third time when l went there sales person MATTHEW DELLA VECCHIA treat me so bad, in the middle off conversation he told me he is going to lunch and he will call me after it. What kind off sales person do this, this was so disrespectful and he was racist. His manager was even worst than him. AGAIN DO NOT SHOP FROM THEM. I bought so far 5 car from their other company which is BMW North Haven, l was their regular costumer but not any more. More

The staff is very friendly and helpful, especially Anthony Canada. He went above to provide excellent customer service and assisted with any questions that I had. I really appreciated the dedication t Anthony Canada. He went above to provide excellent customer service and assisted with any questions that I had. I really appreciated the dedication that he demonstrated to ensure that I was a happy customer! More

Paul was very personable and patient and we felt at ease . excellent personality and knowledge about the car. Paul was very patient and understanding helping us through the various options . . excellent personality and knowledge about the car. Paul was very patient and understanding helping us through the various options . More

Great price! Great service! They were very patient and listened to my needs and wants in my new vehicle! I love mb of north haven and of course Matt and Anthony ... I will be back :) listened to my needs and wants in my new vehicle! I love mb of north haven and of course Matt and Anthony ... I will be back :) More

For the excellent professionalism conducted during the purchasing of my 2013 GLK 350 SUV from Mr. Anthony Canada and two other staff members of North Haven Connecticut. purchasing of my 2013 GLK 350 SUV from Mr. Anthony Canada and two other staff members of North Haven Connecticut. More

The team at MB of North Haven are great people. The entire experience of buying my first car was enjoyable. The team out there is very professional and the customer service is by far out of this world entire experience of buying my first car was enjoyable. The team out there is very professional and the customer service is by far out of this world. If I ever have any issues or questions with my car, I have found that I can reach out directly to Anthony and he responds in minutes with a solution, who I can reach out to, etc. It's really great to know that I have that connection with someone directly at the dealership who can essentially be on call as I get to know my new car. Both Anthony and Paul Kilbride (my direct salesman) were great and I recommend not only the dealership, but also reaching out to them for great customer care. More

WENT IN FOR A BASIC SERVICE AND WAS GREETED BY SCOTT AND HELPED WITH ARRANGING A LOANER VEHICLE.THE WHOLE PROCESS WAS REALLY QUICK AND THIS IS WHAT I WANTED TO GET IN AND OUT AND TO WORK.MY ADVISOR SCOTT TO HELPED WITH ARRANGING A LOANER VEHICLE.THE WHOLE PROCESS WAS REALLY QUICK AND THIS IS WHAT I WANTED TO GET IN AND OUT AND TO WORK.MY ADVISOR SCOTT TOLD ME HE WOULD TRY FOR 11AM AND CALLED ME AROUD 10 TO LET ME KNOW IT WAS COMPLETED AND READY FOR PICK UP.COULD NOT ASK FOR ANYTHING MORE.I WAS SURPRISED AT ARROIVAL THEY HAD MY CAR WASHED AND A VALET DROVE IT UP FOR ME. ANOTHER GREAT NOTE AS I GAVE MY INFORMATION FOR THE LOANER I COULD SEE THEM PUTTING A SEAT COVER AND FLOOR MAT IN MY CAR!!!!GREAT JOB More

I actually left a very good review for this dealer before (when we just bought the car) , you could see it from the history, but after about one month after we bought the car from them, I have to come in to (when we just bought the car) , you could see it from the history, but after about one month after we bought the car from them, I have to come in to write another follow up review to caution everyone. North Haven is a dealership that would treat you very well before you buy the car, however, once you bought the car, then good luck to you. I feel I am dealing with the same people but with totally different attitude after purchasing the car from them, almost as if you are dealing with complete different group of people. We are from New York, all the way to North Haven to get our 2nd Mercedes for my wife, just because the car has all the options that she wants. After buying the car from North Haven, we were happily waiting for our New York Registration and Plate. They charged us $300 for New York registration and kept telling us they would get it very quickly and send it to us. However, we waited and waited, now with one month almost pass by, we never got our registration and plate. Even worse, the inside car handle for the driver’s side stop functioning after only 4 times usages of the car within one month. We call and left many messages, but no one would answer or reply the phone calls. (before you buy the car, they pick up the phone or call you right away) We only received the phone call from Frank the business manger about 5 days before our temp plate expire and notifying us that my wife’s driver license already expired. (Apparently, they did nothing for almost the whole month) Now, our temp Connecticut will expire in two days, and they still do not reply or call us back. Like I mentioned before, once you made the purchase from them, good luck to you. They seem only wanting to do one time transaction or business. I guess they do not need constant multiple streams of incomes or the repeated business from their customers. More