Mercedes-Benz of North Haven

Found pieces of plastic in sunroof track. Closed sunroof and just heard plastic breaking apart. Made appointment to have it checked. Asked for an estimate to replace tracks. Couldn’t get one. Closed sunroof and just heard plastic breaking apart. Made appointment to have it checked. Asked for an estimate to replace tracks. Couldn’t get one. Looked on line to see about recalls. Found lots of issues with Mercedes sunroof but no recall. People posted it cost over $6000 to repair. Called service department again to get estimate. Again told too many components. Can’t give me estimate. I went to German auto repair in Watertown. Great place. Owner immediately said he had to warn me. Repair can cost up to $10,000! He said if he opens it up it might not close and then I would have to get the roof replaced. I called Mercedes and asked for Service manager. Paul stated they can’t give an estimate until they open it. I told him he was ridiculous and that I got the info already. And that it’s unbelievable that if I took my car in and they opened it I would be stuck with a huge bill without warning! He kept talking in circles. What if they gave me a high estimate and it turned out to be a screw!?! He said I’d be mad! I’m like what did you say. I’d be happy with a screw. Totally unhinged if it was a $6000 to $10,000 bill without warning. I told him if I took the car in as scheduled and they opened the roof that they would have then taken my right away to make a decision as to if my car is worth spending that much on it. Once it’s opened it’s more than likely it won’t close and I would have to fix it or make a quick trade in and get nothing for my car. My car is a c300 coupe in brilliant blue. I went to another dealer and they gave me a low ball offer of $15,000. Beautiful car but that’s it! More

Do not purchase a vehicle from this location. My CPO had water leaking from the roof and management did not do anything to resolve the issue. Save yourself the headache and go to another dealer. My CPO had water leaking from the roof and management did not do anything to resolve the issue. Save yourself the headache and go to another dealer. More

Great service with friendly staff. Very clean. Also nice to have a loaner car available Very clean. Also nice to have a loaner car available More

Very impressed had an appointment was greeted buy Mr Moody. Car I called for was waiting and ready to go. Everything that I saw that was wrong with the car they took care of. Manager came out and greete Moody. Car I called for was waiting and ready to go. Everything that I saw that was wrong with the car they took care of. Manager came out and greeted us and took the time and explained everything. I would recommend them to all my friends. Very organized More

This dealer gave me the run around. I have two mercedes cars serviced there each year, spend thousands of dollars a year and then they want to penny pinch and charge me a $100 for a par I have two mercedes cars serviced there each year, spend thousands of dollars a year and then they want to penny pinch and charge me a $100 for a part they never installed properly when I purchased the car from them a year ago. Trying to get someone to waive the fee was too time consuming and frustrating. I’ll be switching to a new dealer for service and future Mercedes car purchases. More

Very Knowledgeable, helpful and professional staff and service team. Excellent feedback provided by service tech using visual photos of service requirements. Advisor and staff Easy to talk too and deal w service team. Excellent feedback provided by service tech using visual photos of service requirements. Advisor and staff Easy to talk too and deal with. More

Great service all questions were answered by knowledgeable team members definitely buying future cars from this dealership knowledgeable team members definitely buying future cars from this dealership More

Excellent sales people. They are knowledgeable and friendly. PJ my salesman was excellent and did everything you would expect from a top salesman. Great dealership They are knowledgeable and friendly. PJ my salesman was excellent and did everything you would expect from a top salesman. Great dealership More

I get my car serviced from here and everytime they use cheap wipers which give out after a week. This tine it feels like they didn’t even change it. Took 3 days to service my car. cheap wipers which give out after a week. This tine it feels like they didn’t even change it. Took 3 days to service my car. More

Left car for standard “A Service” with loaner vehicle. Dealership completed a through analysis of vehicle (in addition to performing service) as requested, with excellent follow up on recommended repairs Dealership completed a through analysis of vehicle (in addition to performing service) as requested, with excellent follow up on recommended repairs More