I made my appointment for an airbag recall. The service department is very friendly, I arrived for my appointment and the car went right in as soon as got out of it , the repair was done very quickly and overall it was very pleasant surprise
Excellent salesforce from Matt down Don Shepard in particular is totally competent, well-informed, coupled with a warm professionalism--so reassuring. Service,too, is excellent ,explains problems thoroughly
Yes, I am very satisfied with my experience as always at this Mercedes dealership and I am considering, when my C300 is FINALLY paid off, in about 11 months, to consider buying a SUV type Mercedes! My visit was very accommodating to my work schedule !! Thank you!!!
Our sales associate Don Shepard help guide us to the vehicle that worked best for our needs. I am sure that Don treats of his customers and potential customers the same way.
I will recommend my family and friends to Don in the future!
Service was performed to our satisfaction, the drop-off and pick-up was quick and efficient, the time to service our car was as expected and the availability of a loaner car made the whole experience easy and enjoyable.
Mercedes Benz need to handle you car like it is precious. People pay a lot of money to get their car detailed to maintain the look and you guys run the vehicle through mechanical car wash that can damage the finish. Your vehicles are extremely expensive and require the correct care. Please treat your customers to a real car wash not a machine that can scratch and damage the finish.
I have leased or bought 9-10 vehicles from this dealership over time. I have bought from 3 others but by far this is the most professional and knowledgeable that truest represents the MB brand. In particular one salesman Peter Pearce stands out as exceptional. Overall the sales department is knowledgeable of the products and friendly, courteous and patient with the selection process making sure you select the right model for your needs. The service department is prompt and capable handling repair and the loaner vehicles are first class