Mercedes-Benz of North Haven

Bobbie was great. Had to change tires and he explained the benefits and had it done while I waited. Great service. Had to change tires and he explained the benefits and had it done while I waited. Great service. More

I’d like to offer some insight about Mercedes-Benz of North Haven. I’m writing for both myself and the co-buyer. I like to write so I do go-on a bit, but I think for most people that will be painless. North Haven. I’m writing for both myself and the co-buyer. I like to write so I do go-on a bit, but I think for most people that will be painless. We had been treated by all staff members with expert professionalism, and kindness. Our experience resulted in a clear understanding of a well-operated facility that led to a confirmation of our feeling comfortable in making future visits. Our Client Advisor, Peter Pearce, had been enthusiastically willing in researching our requests for uncommon data. However, he clearly is a master of knowledge in things Mercedes-Benz. And he happily answered the many questions that we had. And prior to the test drive he had given us a well-presented initial orientation. Our Sales Manager, Muhammad Sabir, had been most pleasant in taking the time to introduce himself to us, and particularly helpful in answering a question that arose while our client advisor had stepped away to handle an aspect of our shopping. Our F & I Manager, Russ Karkachov, completed our sale. The co-buyer and I were particularly pleased with Russ. We are excellent judges of character and Russ had given us an honest, and excellent explanation of the company that Mercedes-Benz of North Haven had selected for their extended coverages. This included that they’ve had a seventeen-year relationship in offering this company’s services. As well, Russ had made if fun for us in learning the differences between auto parts that are wearable, consumable, and those considered to last the life of the car. Our Parts Advisor, Manager Michael Catlin, had been most polite and expressed concern in ordering the exact versions of the accessories that we wanted to buy. And he had immediately gone to work on research and ordering, prior to our leaving the parts department counter. We truly believe that this man is meticulous in his field. And though unasked for, he built our confidence in extending a willingness to keep us notified upon any issues revolving around shipments and possible delays. Other staff had been pleasant and helpful in guiding us around when lost, and we never felt that there was anyone at Mercedes-Benz of North Haven that we couldn't talk to in some way or ask a question of. Upon leaving, we were presented with our Mercedes gleaming in the well-lit delivery area. It had been dressed in a formal black bow placed upon the windshield just above the Polar White paint of the hood, or perhaps I should say bonnet? That welcomed touch prompted us to the realization that we hadn't thought to take our camera with us. Peter Pearce stepped-up, happily taking photos of us with our new family member wearing the black bow. Also completed at this time, our Client Advisor, Peter Pearce, had given us a beautifully spoken tour of our new car. Cheerfully helping us in making settings and answering even more questions. He wished us well, and all good things had come from him. Driving out of the delivery bay in our new car, we were very-very, happy. Of course, by the fragrance, touch, and silence of our car, but equally because we had been so kindly and professionally taken care of by the fine staff at Mercedes-Benz of North Haven. More

Had a great experience purchasing new vehicle, the receptionist was friendly and helpful, Levius was awesome, very helpful, and had a lot of patience. It was a wonderful experience, would recommend th receptionist was friendly and helpful, Levius was awesome, very helpful, and had a lot of patience. It was a wonderful experience, would recommend this place. More

I have now leased or purchased 7 Mercedes Benz vehicles from Mercedes Benz of North Haven (CT). The salesman for each transaction has been Peter Pearce. He is friendly, professional,. knowledgeable, and from Mercedes Benz of North Haven (CT). The salesman for each transaction has been Peter Pearce. He is friendly, professional,. knowledgeable, and sincere. Although, he does have a funny accent. I have thoroughly enjoyed EACH Mercedes and my experience with this dealership., I highly recommend it! More

Very professional crew! Great Atmosphere would recommend anyone who has a Mercedes Benz! Nice place! Great Atmosphere would recommend anyone who has a Mercedes Benz! Nice place! More

Very helpful informative knowledgeable pleasant buying experience great atmosphere friendly staff attentive went out of thetr way to make you feel important experience great atmosphere friendly staff attentive went out of thetr way to make you feel important More

They have always been quick and responsive and very professional to deal with. I highly recommend using their services professional to deal with. I highly recommend using their services More

Absolutely seamless process from start to finish. PJ exemplified professionalism and was a pleasure to work work. I purchased a 2019 GLC300 for my family and he truly made the experience a smooth proces exemplified professionalism and was a pleasure to work work. I purchased a 2019 GLC300 for my family and he truly made the experience a smooth process. I would highly recommend PJ, Brad and Tim to my family and close friends if they are in the market for a Mercedes.Stellar job all the way around! More

Professional and up front concerning repairs needed and timeline. Provided hassle free loaner vehicle and easy drop off timeline. Provided hassle free loaner vehicle and easy drop off More

PJ at Mercedes Benz of North Haven provides you with the best customer experience on the planet! I purchased my fifth car today with them and I couldn’t be any happier! When you come to Mercedes of North Ha best customer experience on the planet! I purchased my fifth car today with them and I couldn’t be any happier! When you come to Mercedes of North Haven you are treated like family, all of your needs are attended to and the staff always goes above and beyond to provide you with the best purchase experience. The effort that is provided always exceeds expectations, it is that kind of effort that keeps you coming back to dealership over and over again. There is no doubt that I will be returning to this dealership for my future needs, thank you!! More