Mercedes-Benz of North Haven

Very frendly and helping with all issues arising from getting familiar with the new car, even after the purchase getting familiar with the new car, even after the purchase More

Absolutely amazing experience! First time buyer. Thank you John McNeil - the best salesman! You went above and beyond the expectations with your outstanding customer service. Than First time buyer. Thank you John McNeil - the best salesman! You went above and beyond the expectations with your outstanding customer service. Thank you Cassandra and Sonia! No stress, no anxiety. Definitely recommend MB of North Heaven, CT. Thank you John for getting me out of my previous lease with less stress and headache! I have been shopping for a new car since August... Finally my dream came true, thanks to John McNeil (salesman)and Sonia from financial department who fought for me like a lawyer in the court:) I am coming from humble beginnings, came to this country in 2009 and thanks to people like John McNeil and Sonia the dream of hardworking immigrant came true!!! Thank you again guys for making people's dreams come true. Much love, Kurush Saliev, LMT More

Really enjoyed working with John Mcneil. He was very knowledgeable and easy to work with. He was very knowledgeable and easy to work with. More

Went to look at a car . We Sat with John he showed my wife and I a few different cars . We ended up getting a different car than why we went there . And we’re glad we did . We Sat with John he showed my wife and I a few different cars . We ended up getting a different car than why we went there . And we’re glad we did . Very easy process and my wife loves her new car More

Great Service Handled my Needs. Looking forward to my next visit all the service needs were met Looking forward to my next visit all the service needs were met More

Everyone super friendly. All staff prompt and professional. Technicians did very comprehensive mechanical/safety review of my well kept 2007 SL550. Very pleased with the serv All staff prompt and professional. Technicians did very comprehensive mechanical/safety review of my well kept 2007 SL550. Very pleased with the service. More

Very patient. Fair dealing. No nonsense experience. Would highly recommend this dealer. Great car! Well worth the drive. Fair dealing. No nonsense experience. Would highly recommend this dealer. Great car! Well worth the drive. More

Not a happy customer! Let’s just say I’m very protective of my vehicle because I know how hard I worked to own one. I had a scheduled appointment and my car sat there 2 da Let’s just say I’m very protective of my vehicle because I know how hard I worked to own one. I had a scheduled appointment and my car sat there 2 days. Told me they were backed up and couldn’t give me a loaner. Went to pick it up and the door had a ding in it. Service manager said that a rock must of hit it. Nice try, but I don’t think so. Brand new car with only 3k miles. The walk around photos they took when I dropped it off showed no ding. I’m sorry but can’t trust this dealership anymore. More

Yesterday 8/12/2024) I had the pleasure of purchasing a vehicle from Mercedes-Benz of North Haven CT. and the experience exceeded all my expectations. From the moment I walked into the dealership, I was tr vehicle from Mercedes-Benz of North Haven CT. and the experience exceeded all my expectations. From the moment I walked into the dealership, I was treated with the utmost professionalism and care. A special shoutout goes to PJ Zamani, my sales consultant, who truly made the experience exceptional. PJ was knowledgeable, patient, and incredibly attentive to my needs. He took the time to understand what I was looking for and guided me through the entire process with ease. His expertise and genuine enthusiasm for the brand combined with my need made me feel confident in my decision. The dealership itself was immaculate, with a wide selection of vehicles to choose from, and everyone including Kelly-Lynn the store manager and all staff was friendly and accommodating. I never felt rushed or pressured, which made the whole experience enjoyable. Thank you, Mercedes-Benz PJ Zamani and kelly-Lynn, for making this purchase a memorable one. I’m thrilled with my new vehicle and would highly recommend this dealership to anyone in the market for a luxury car. More

Found pieces of plastic in sunroof track. Closed sunroof and just heard plastic breaking apart. Made appointment to have it checked. Asked for an estimate to replace tracks. Couldn’t get one. Closed sunroof and just heard plastic breaking apart. Made appointment to have it checked. Asked for an estimate to replace tracks. Couldn’t get one. Looked on line to see about recalls. Found lots of issues with Mercedes sunroof but no recall. People posted it cost over $6000 to repair. Called service department again to get estimate. Again told too many components. Can’t give me estimate. I went to German auto repair in Watertown. Great place. Owner immediately said he had to warn me. Repair can cost up to $10,000! He said if he opens it up it might not close and then I would have to get the roof replaced. I called Mercedes and asked for Service manager. Paul stated they can’t give an estimate until they open it. I told him he was ridiculous and that I got the info already. And that it’s unbelievable that if I took my car in and they opened it I would be stuck with a huge bill without warning! He kept talking in circles. What if they gave me a high estimate and it turned out to be a screw!?! He said I’d be mad! I’m like what did you say. I’d be happy with a screw. Totally unhinged if it was a $6000 to $10,000 bill without warning. I told him if I took the car in as scheduled and they opened the roof that they would have then taken my right away to make a decision as to if my car is worth spending that much on it. Once it’s opened it’s more than likely it won’t close and I would have to fix it or make a quick trade in and get nothing for my car. My car is a c300 coupe in brilliant blue. I went to another dealer and they gave me a low ball offer of $15,000. Beautiful car but that’s it! More