Mercedes-Benz of North Haven

Happy with the service and cleanliness of the car when I picked it up. John was very honest about the service possibly extending overnight. He followed up as soon as he knew. picked it up. John was very honest about the service possibly extending overnight. He followed up as soon as he knew. More

Excellent service and Marc Peterson was outstanding. However, a lot of changes from my 2015 to 2021 and ,having no idea, training was not good. However, a lot of changes from my 2015 to 2021 and ,having no idea, training was not good. More

Excellent service experience. Many thanks to Scott Molster for his kindness and help in getting my car into the dealership by valet service. Molster for his kindness and help in getting my car into the dealership by valet service. More

Check in was quick and got the loaner after a 10-min wait at the counter. Received a text message at 10:44 that car won’t get done until the next day. No problem. Waited all day the next day for notice that at the counter. Received a text message at 10:44 that car won’t get done until the next day. No problem. Waited all day the next day for notice that car is ready. Nothing! Checked car status on the provided link: Final Touches - In Progress. Status remained there for more than 3 hours (since 1:25pm!!!). Finally, I called before 5pm; lady said my car is ready!!! My comment to her: Wish somebody called me earlier. (I was near the dealership around 2:30). She apologized. Drove there for 40 mins and picked up my car. Services completed: changed all 4 tires. Wheels aligned to factory specs. More

Don Shepard was extremely helpful during the whole process--Very courteous and easy to contact process--Very courteous and easy to contact More

Excellent service, excellent sales person has been buying cars from this dealership for over 20 years and the professionalism is incomparable. cars from this dealership for over 20 years and the professionalism is incomparable. More

This is my first time dealing with the N. Haven facility. Had a good experience. Had a good experience. More

Very nice staff from the receptionist to sales.Sale was Very nice staff from the receptionist to sales. Sale was handled quickly, and efficiently. Our salesman was knowledgeable, and courteous. Will highly Very nice staff from the receptionist to sales. Sale was handled quickly, and efficiently. Our salesman was knowledgeable, and courteous. Will highly recommend this dealership. More

The times I have been here Everyone has always been Helpful and Respectful when serving me Helpful and Respectful when serving me More

Service always top shelf. Scott took control of my tire problem and fixed it with an hour so I could pick up my grandchildren. Thank you! problem and fixed it with an hour so I could pick up my grandchildren. Thank you! More