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Mercedes-Benz of North Haven

North Haven, CT

4.7
1,043 Reviews

620 Washington Ave

North Haven, CT

06473

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Showing 1,043 reviews

August 17, 2021

I can not say enough positive things about this location. From sales to service, you are treated like royalty. Even the staff who answers the phone makes you a priority More

by Plshields
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Molster
Aug 17, 2021 -

Mercedes-Benz of North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Best or Nothing The Service Team at Mercedes-Benz of North Haven

August 17, 2021

I worked with PJ on two different occasions. He’s professional and not overbearing. He made the process of buying a car stress-free. Highly recommend working with him! More

by Paula20x
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Kang, PJ Zamani
Aug 17, 2021 -

Mercedes-Benz of North Haven responded

Congratulations on your new purchase, Paula! Here at Mercedes-Benz of North Haven, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience here with PJ, and it was a pleasure having you at the dealership. We appreciate your five-star review! The Best or Nothing The Team at Mercedes-Benz of North Haven

August 17, 2021

Extremely professional, totally nice and kind and helpful and organized and smart. The total package! PJ was knowledgeable and flexible and always available to answer my questions. I would happily recommend More

by jessica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Zamani
Aug 17, 2021 -

Mercedes-Benz of North Haven responded

Jessica, We are very happy to hear PJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Best or Nothing The Team at Mercedes-Benz of North Haven

August 17, 2021

We have now purchased our 4th car from Mercedes Benz of North Haven and our 3rd with PJ. Great sales and service experiences are the reason we keep on coming back. Thank you PJ & team More

by Tdcarroll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Zamani
Aug 18, 2021 -

Mercedes-Benz of North Haven responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! The Best or Nothing The Team at Mercedes-Benz of North Haven

August 16, 2021

Peter was great - no hard sell. Very knowledgeable and to the point. All around great experience. Quick and easy. Would definitely recommend Peter and the dealership. More

by Llacroix
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Pearce, Brad Derry
Aug 16, 2021 -

Mercedes-Benz of North Haven responded

It's fantastic to hear that Peter and our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of North Haven! The Best or Nothing The Team at Mercedes-Benz of North Haven

August 14, 2021

It is always a wonderful experience working with Peter! He is very courteous, helpful and professional. His knowledge about the brand and the leasing and buying process is stellar. We appreciate all he doe More

by holmld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Kang, Peter Pearce
Aug 16, 2021 -

Mercedes-Benz of North Haven responded

Thank you so much for your kind words for Peter, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and we look forward to seeing you again! The Best or Nothing The Team at Mercedes-Benz of North Haven

August 13, 2021

I was late for appointment due to lane closure on RT 15. Live almost near Monroe CT. Service advisor mentioned it. Asked why no loaner said two weeks out. I had scheduled in advance told no loaner for this More

by ELAINEGRZA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zane Honious
Aug 13, 2021 -

Mercedes-Benz of North Haven responded

Thank you for your feedback, Elaine. We strive to make sure that all of our customers leave happy, and we're disappointed to hear that you weren't fully satisfied with our level of customer service. We appreciate your comments as they allow us to identify areas of improvement. Please don't hesitate to reach out to management if you would like discuss your visit in more detail. We hope you will give us another opportunity to serve you here at Mercedes-Benz of North Haven! The Best or Nothing The Service Team at Mercedes-Benz of North Haven

Aug 13, 2021 -

ELAINEGRZA responded

I had posted earlier but took down response. I had spoken to a few others who own German vehicles & felt my dissatisfaction was warranted. I was not demanding for preferential service but a modicum of professionalism & respect for my business would of been so appreciated. Your dealership is farther away than Fairfield. I did so enjoy my sales interactions with PJ Zamani assumed I would have felt the same with service.

August 13, 2021

Meet with PJ and Justin. Easy to stay in touch. Talk back and forth through email and phone. Respond quickly and very nice when negotiating the price. More

by Liao24y
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Gottschall, PJ Zamani
Aug 13, 2021 -

Mercedes-Benz of North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! The Best or Nothing The Team at Mercedes-Benz of North Haven

August 13, 2021

Don't have 25 words however I am very pleased with the service I received from Steve, Timothy and the individual that show Yolanda how to worked the controls in the suv More

by oojackson
Recommend Dealer
Yes
Employees Worked With
The service person that show Yolanda how to navigate the controls, Spencer Gottschall, Steve Curina, Brad Derry
Aug 16, 2021 -

Mercedes-Benz of North Haven responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of North Haven! The Best or Nothing The Team at Mercedes-Benz of North Haven

August 13, 2021

Every single staff member was amazing and very friendly! All the way from the receptionists to the guy that showed all my cars features, everyone was awesome. More

by noahcarlson99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The receptionists!, Steve Curina, Brad Derry
Aug 16, 2021 -

Mercedes-Benz of North Haven responded

Thank you so much for choosing Mercedes-Benz of North Haven! Congratulations on your new purchase, and let us know if we can be of any more assistance! The Best or Nothing The Team at Mercedes-Benz of North Haven

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