Mercedes-Benz of North Haven

Everything went seamlessly, from dropping the car off to picking it up the next day. The car was detailed, it looks great! Thank you for your great service! picking it up the next day. The car was detailed, it looks great! Thank you for your great service! More

I made an appointment with this dealership to have a tire rim repaired. When I leased the vehicle in Ft Myers Fl, I purchased a tire and rim insurance policy from the dealership. I told Bob the service advis rim repaired. When I leased the vehicle in Ft Myers Fl, I purchased a tire and rim insurance policy from the dealership. I told Bob the service advisor about the policy and he checked it out and the repair was made. Since I had a loaner I was anxious to return to the dealership in North Haven and retrieve my own vehicle. When Bob called to tell me my vehicle was ready, he told me he could not release it until the insurance company paid his dealership the $100 it was now due. So I was being inconvenienced because one Mercedes dealership was have an issue with another a Mercedes dealership. This was a Wednesday. On Thursday I called Bob and was told they still had not been paid and I could not get the car. This was getting really aggravatingly so I hung around the house hoping to get a call to pick up my car. But by 4:00 the payment had still not come through. On a Friday I called and still no payment. I was really irritated by now and decided to call Nichole the service manager. I told her the story and she told me she would look into it and get back to me in 5 minutes. I told her that was fine, but I was on my way to pick up my car. Payment or no payment. Nichole never called me back! When I arrived at the dealership neither Bob or Nichole were anywhere to be seen. I went to the cashier, paid $5.00, got my car keys and left. But not before looking around for Bob and Nichole. I did not ask for them, but fully expected one of them to greet me and apologize for my extreme inconvenience. This was a problem between two Mercedes dealerships. And it was only a $100 problem. I was in no way responsible for this problem. Yet, I spent Three days trying to get my car out of the “impounded” status. And still no contact or apology for the hassle. It was a stunning experience to have at a Mercedes dealership. More

Came in for a few issues and everything besides the noisy was taken care of. Was told shims needed to be put in and that would fix it. It’s just as loud before. And to drive an hour to come back is a huge in was taken care of. Was told shims needed to be put in and that would fix it. It’s just as loud before. And to drive an hour to come back is a huge inconvenience More

Great experience in servicing my gls 550. Zane was very friendly and went above and beyond to take care of everything. Even went as far as to filling up my coolant level himself in the last minute. friendly and went above and beyond to take care of everything. Even went as far as to filling up my coolant level himself in the last minute. More

Very good service, kept me informed with the progress. very courteous. Easy check in and out. Place is very clear and comfortable waiting area to the customer. very courteous. Easy check in and out. Place is very clear and comfortable waiting area to the customer. More

Very pleased with serviceCommunicated wellCar runs and Very pleased with service Communicated well Car runs and sounds great Will return next service Well done Did recall without my asking Washed ca Very pleased with service Communicated well Car runs and sounds great Will return next service Well done Did recall without my asking Washed car without me asking More

I recently purchased a certified pre-owned GLC300 SUV from the dealership and was very happy with the experience. The salesman was knowledgeable, friendly, and helped me find the car I was looking for wi from the dealership and was very happy with the experience. The salesman was knowledgeable, friendly, and helped me find the car I was looking for with the combination of color and options that I wanted. Love my new car! More

Very good sales staff and maintenance staff all the people that work there are very helpful my sales man Steve pick up my car at my house drop me off a loaner thank you for your help people that work there are very helpful my sales man Steve pick up my car at my house drop me off a loaner thank you for your help More

Quick check in. Respectful. Kept me posted on progress of service. Let me know there were some problems that needed to be addressed I.e. battery. Finished in timely manner. service. Let me know there were some problems that needed to be addressed I.e. battery. Finished in timely manner. More

This dealership has a customer for life in me. This is my second purchase in less than 3 years. It was a relief to see the same familiar faces that were willing to help second purchase in less than 3 years. It was a relief to see the same familiar faces that were willing to help More