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Mercedes-Benz of Northlake

Charlotte, NC

4.6
534 Reviews

10725 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 534 reviews

October 31, 2025

Justin Bennet was a great help in finding me the right car. He took the time to answer all my questions and made the entire process easy and stress-free. I really appreciate his professionalism and friend More

by Holtonw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Bennett
October 31, 2025

I’ve always been a Lexus girl, but Justin Bennett really got me thinking about giving Mercedes a try! His knowledge, patience, and professionalism has me reconsidering what’s in my driveway next! More

by Kimberlyhall1203
Recommend Dealer
Yes
Employees Worked With
Justin Bennett
October 31, 2025

I recently worked with Justin Bennett at Mercedes‑Benz Northlake and couldn’t be happier with the experience. Justin listened to exactly what I wanted, walked me through the features and options in a clea More

by ccarpenter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Bennett
October 06, 2025

Miller Harris was extremely professional and helpful throughout my car shopping experience. Miller was very patient and thorough that made the entire process smooth as well as uncomplicated. Miller made More

by rogers.family88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miller Harris
Oct 09, 2025 -

Mercedes-Benz of Northlake responded

Thank you, Rogers Family! There’s something special about moments like yours, the kind where luxury meets warmth and professionalism meets heart. Choosing Mercedes-Benz of Northlake isn’t just about purchasing a vehicle; it’s about entering a space where every detail, every interaction, and every smile adds to your story. Miller Harris embodies that experience perfectly with thoughtful focus making the process feel effortless yet elevated. We’re honored you chose to make your Mercedes moment with us and wish your family endless joy and memories in the miles ahead.

September 17, 2025

I have had great service with Bercedes-Benz of Northlate. My service provider have always done a fantastic job in informing me on issues that needed immediate attention. He is the best and I appreciate him. More

by allenluv832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Sep 20, 2025 -

Mercedes-Benz of Northlake responded

Thank you, Allen! We’re so glad to hear your experiences with Mercedes-Benz of Northlake service have been consistently positive. Having a trusted service advisor who keeps you fully informed about what needs attention is exactly the kind of care we strive to provide. Our certified service team is committed to clear communication, transparency, and ensuring every Mercedes runs at its best. We truly appreciate your recognition and look forward to supporting your vehicle’s care for many more visits to come.

August 21, 2025

Excellent customer service from my sales advisor Conner. I was able to purchase the vehicle I wanted with ease, received an extensive overview of functions, and follow up after the purchase. Would recommend More

by Lifeisatrip
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Conner
Aug 25, 2025 -

Mercedes-Benz of Northlake responded

Thank you, we’re so glad your sales advisor, Conner, made the process of purchasing your Mercedes feel easy and stress-free. From walking you through the features to following up after delivery, he represents the kind of attentive, detail-driven service we strive for in every sale. Your recommendation means so much to our sales team. Thank you for choosing Mercedes-Benz of Northlake we’re thrilled to be part of your ownership journey!

August 05, 2025

Taron and Adnan were great! They helped me out and it was a very easy breezy experience! love this place! More

by sraavy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taron Graves and Adnan Covic - both 5 stars, Nick Collins
Aug 06, 2025 -

Mercedes-Benz of Northlake responded

Thank you, Sraavy! We’re so glad to hear that Taron and Adnan made your service experience at Mercedes-Benz of Northlake feel easy and enjoyable. Our certified service team is here to make vehicle maintenance feel less like a chore and more like a pit stop on the way to peace of mind. From check-in to pick-up, Taron and Adnan bring clarity, care, and a whole lot of know-how to every visit. We appreciate your trust in our service department and look forward to seeing you (and your Mercedes) next time!

July 21, 2025

Miller was very helpful got the job done wasn’t easy being new to Charlotte but he made it work. More

by DEZAYNE13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miller Harris
Jul 22, 2025 -

Mercedes-Benz of Northlake responded

Dezayne, thank you for the 5-star shoutout! We're so glad that our sales advisor, Miller was able to welcome you to Charlotte with a smooth and successful car-buying experience. His determination to make things happen no matter the challenge is exactly what sets our sales team at Mercedes-Benz of Northlake apart. We're honored to be part of this new chapter and appreciate your trust in us here at Mercedes-Benz of Northlake!

July 18, 2025

Had a great experience with the my purchase experience with this dealership. Everyone was friendly, courteous and helpful More

by Desi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miller Harris, Mike Masotti
Jul 19, 2025 -

Mercedes-Benz of Northlake responded

Thank you, Desi, for taking the time to highlight your recent purchase experience! We’re so glad to hear that Miller Harris, Mike Masotti, and the rest of our team delivered the transparent, courteous, and helpful support you deserve. From price clarity to the smooth finance process, it's always our goal to make every step feel seamless and stress-free. Thank you for recommending Mercedes-Benz of Northlake, we’re honored to have earned your trust and look forward to being part of your continued ownership journey.

June 26, 2025

Northlake was a breeze to get my car fixed. Everyone was so pleasant. Thank you Christian Hockmeyer for fixing my car, you made my day! More

by H. Olmos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Hockmeyer
Jun 27, 2025 -

Mercedes-Benz of Northlake responded

H. Olmos, thank you for the kind words! We’re glad to hear your visit to Mercedes-Benz of Northlake was smooth and stress-free. Christian Hockmeyer’s skill and efficiency as a certified technician make a real difference, and we’re happy to know he turned your day around. We appreciate your trust and look forward to assisting you again whenever your vehicle needs expert attention.

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