Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Mercedes-Benz of Northlake

Charlotte, NC

Overview
Reviews
4.7
552 Reviews
Call Dealership (844) 224-0638
View Awards

10725 Northlake Auto Plaza Blvd

Charlotte, NC

28269

Directions

By Type

Showing 552 reviews

April 30, 2026

Gabriel did an awesome job on the inspection for my c class. He was thorough and let me know my tires had a lot of life left. Glad I came here and will be back More

by Rachel Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel, Jorge
Report | Print
April 30, 2026

Working with everyone at this place was a walk in the park. Ernie was kind and held the door for me! I got to work with Jorge to get my A220 serviced. he was able to get me a quote for my broken window s More

by Rachel Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Fuentes, Gabriel Vilalobos
Report | Print
April 30, 2026

Great experience. Paul, the shop foreman, even took a test drive with me to pinpoint and fix the issue. Really helpful overall A+ will be making this my new regular se More

by KCWalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Quackenbush
Report | Print
April 25, 2026

Terry in the parts department was very helpful and knowledgeable about all parts love doing business with good people. More

by a.c.chavez.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 29, 2026 -

Mercedes-Benz of Northlake responded

Thank you, A.C. Chavez Jr., for taking the time to share your feedback with us. We truly appreciate you recognizing Terry and our Parts Department. Providing knowledgeable, helpful support and building genuine relationships with our customers is important to us, and your kind words mean a great deal. We’re grateful for the opportunity to do business with you and thank you for choosing Mercedes‑Benz of Northlake.

April 24, 2026

I had come in for service on my E350 and my technician Jay was great! Seeing my car directly in front of me being worked on was truly a pleasure. More

by pocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Moreira
Report | Print
Apr 27, 2026 -

Mercedes-Benz of Northlake responded

Thank you, Pocky, for sharing your experience with us! We’re glad to hear that your service visit for your E‑Class went so well and that Jay took great care of you. Being able to see your vehicle worked on and having clear, attentive support can make a big difference, and we’re happy that stood out during your visit. We truly appreciate your feedback and thank you for choosing Mercedes‑Benz of Northlake for your service needs.

April 23, 2026

Happy to say my express technician Gabriel gave me all sorts of details about what my CLA needed and why. Wish more shops made videos of their cars! More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express tech gabriel
Report | Print
Apr 27, 2026 -

Mercedes-Benz of Northlake responded

Thank you, D, for sharing your experience with us on DealerRater! We’re glad to hear that Gabriel took the time to provide detailed explanations about what your CLA needed and why. Clear communication and transparency, including sharing service videos, are important to us, and it’s great to know that made a positive difference during your visit. We truly appreciate your feedback and thank you for choosing Mercedes Benz of Northlake for your service needs.

April 21, 2026

Came in to get my S class a tune up and Terence in parts was great! He’s very knowledgeable and gave me new information I hadn’t known before! More

by MLewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 26, 2026 -

Mercedes-Benz of Northlake responded

Thank you, MLewis, for taking the time to share your experience! We’re glad to hear that Terence in our Parts Department was great to work with and able to share helpful information during your S‑Class tune‑up. Providing knowledgeable, informative support is important to us, and it’s wonderful to know Terence made a positive impact. We truly appreciate your feedback and look forward to assisting you again at Mercedes‑Benz of Northlake for any future sales, service, or parts needs.

March 25, 2026

I enjoyed the visit to the new showroom and service lane. Everyone is so nice and helpful, especially Terence from retail parts and Zah’rea in sales showed me the Hybrid models while I was there too. Keep u More

by LeoGlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahrea Stevenson, Terence Kimble
Report | Print
March 01, 2026

I bought my first big girl purchase car from Max. He was great to work with and made the experience even more exciting! Work with him! More

by testcompanycompliance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max
Report | Print
Mar 04, 2026 -

Mercedes-Benz of Northlake responded

testcompanycompliance, we’re grateful you chose Mercedes‑Benz of Northlake for such an exciting purchase. It’s wonderful to hear that Max helped make the experience smooth and memorable as you selected your new vehicle. Moments like this are important, and we appreciate the trust you placed in our team to guide you through it. Thank you again for sharing your feedback we’re here whenever you need support with your new car.

February 28, 2026

Just wanted give a huge shout out to Terence in the parts department for helping me find the right wheels for my c63 More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Mar 06, 2026 -

Mercedes-Benz of Northlake responded

Thank you, Brandon, for giving a shoutout to Terence. He has a real talent for helping clients find the perfect fit for their vehicles, and we’re glad he was able to get you set up with the right wheels for your C63. Our Parts Department takes pride in delivering accurate guidance and exceptional service every time. We appreciate your trust and look forward to assisting you again at Mercedes‑Benz of Northlake.

1
2
...
56