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Mercedes-Benz of Northlake

Charlotte, NC

4.7
521 Reviews
Call Dealership (844) 224-0638
View Awards

10725 Old Statesville Rd.

Charlotte, NC

28269

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521 Reviews of Mercedes-Benz of Northlake

May 08, 2024

Kelly M. And Jeremy W. In the service dept. are on cue with answering any questions.. service issues.. and will give you 1 on 1 time you deserve. It’s the onl More

by SL 55 AMG’er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Report | Print
May 10, 2024 -

Mercedes-Benz of Northlake responded

Dave, thanks a ton for your awesome 5-star shoutout to Kelly M. and Jeremy W. in our service department! They're like the dynamic duo, always ready to tackle any question or service issue with precision and care. And hey, who doesn't love that personalized 1-on-1 time, right? We're thrilled to be your one and only Mercedes dealership choice! Your support means the world to us here at Mercedes-Benz of Northlake. Let's keep that top-notch service rolling!

Helpful
April 29, 2024

Christian in the service department and Terence in the parts department are such a delight ever time I visit this location, Christian always makes sure to service my vehicle in a timely manner and give me More

by MR.FITZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian and Terence
Report | Print
May 03, 2024 -

Mercedes-Benz of Northlake responded

Mr. Fitz, thank you for your wonderful 5-star review! We're thrilled to hear that Christian in the service department and Terence in the parts department consistently provide such delightful experiences for you at Mercedes-Benz of Northlake. Christian's commitment to timely service and providing progress updates is commendable, and we're glad to hear that Terence's warm hospitality and attention to detail, from stocked refreshments to the latest Mercedes Merch, add to your visits. We're honored to be your favorite luxury dealership in Charlotte, and we look forward to continuing to exceed your expectations at Mercedes-Benz of Northlake!

Helpful
April 26, 2024

Mercedes-Benz Northlake and Terence Kimble in the parts department are absolutely great 100% good customer service More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terrance Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Mrs.W, we're over the moon with your kind words! Thank you for recognizing the top-notch service from Terence in our parts department. Your satisfaction means everything to us at Mercedes-Benz Northlake. We're here to ensure your experience remains nothing short of exceptional.

Helpful
April 26, 2024

Terrance in parts is always a great help makes my parts buying experience easy and fast More

by AMGFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

AMGFan, thank you for sharing your positive experience with this glowing 5-star review! We're delighted to hear that Terence in our parts department consistently provides great assistance, making your parts buying experience easy and fast. Your satisfaction is our priority at Mercedes-Benz of Northlake, and we appreciate your kind words and support!

Helpful
April 26, 2024

Even though Haven’t bought anything yet Terence always takes the time to answer my questions and give me all the pros of owning a Mercedes. More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terence Kimble in parts
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Mrs. W, thank you for your enthusiastic 5-star review! It's wonderful to hear that Terence took the time to share the pros of owning a Mercedes with you, even though you haven't made a purchase yet. We at Mercedes-Benz of Northlake are here to provide you with all the information you need, and we look forward to assisting you further whenever you're ready.

Helpful
April 26, 2024

Terence is the real law at Mercedes-Benz Northlake in Charlotte at the auto mall Plaza. Go see him for all your parts needs to keep your car running right More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Mrs. W, your 5-star review is music to our ears! We're thrilled to hear that Terence in our parts department always delivers excellence. Thanks for being part of our Mercedes-Benz Northlake family! We're here to ensure your Mercedes runs like a dream and your experience is nothing short of fantastic.

Helpful
April 26, 2024

I thought I was the car guru, but I think Terrance is one too!!! Go to Mercedes-Benz Northlake and ask for Terrance. He’ll help you find the parts you need. More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terrance Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Sounds like you've found a kindred spirit in Terence, Mrs. W! We're thrilled to hear that you and Terence make quite the dynamic duo in car expertise. Thank you for the recommendation for Terence in our parts department. We're thrilled to hear about your positive experience with us at Mercedes-Benz of Northlake! We look forward to many more great visits ahead!"

Helpful
April 26, 2024

I never have a bad experience at Mercedes-Benz Northlake. Terence in parts is phenomenal. More

by C300 Lady
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

C300 Lady, we're thrilled to hear that you consistently have positive experiences with us! It's fantastic to know that Terence in our parts department has been delivering phenomenal service. We appreciate your loyalty and look forward to continuing to provide you with exceptional service at Mercedes-Benz of Northlake!

Helpful
April 26, 2024

Five stars for Terence! Hooray, hooray hooray go see Terence and parts at Mercedes-Benz Northlake More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terence K.
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Mrs. W, thanks a million for the stellar five-star review. Hip, hip, hooray for Terence and our parts team!!! At Mercedes-Benz Northlake we're here to ensure your car runs like a dream. Your support means the world to us, and we can't wait to see you again for more top-notch service.

Helpful
April 26, 2024

Mercedes-Benz Northlake has all the banging cars and the banging parts people! Terence Kimble is the man! I’ll be back bro!!!!! More

by Mrs. W
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 29, 2024 -

Mercedes-Benz of Northlake responded

Thanks for the shoutout, Mrs. W! We're thrilled you're loving the "banging" cars and the top-notch service from our parts team, especially Terence! We'll be here to keep your ride running smoothly. Looking forward to your next visit! As always, we appreciate your support here at Mercedes-Benz of Northlake!

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