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Mercedes-Benz of Northlake

Charlotte, NC

Overview
Reviews
4.7
557 Reviews
Call Dealership (844) 224-0638
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10725 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 557 reviews

August 01, 2026

THIS DEALER IS BY FAR IN ITS OWN CLASS. HIGHLY RECOMMENDED, THEY TAKE CARE OF ME AND MY VEHICLE EVERY TIME. THEIR CLIENT SERVICE PERSONAL AIMIE , SETS ME UP SO I CAN GET IN AND OUT. THE SHO More

by E53AMG
Recommend Dealer
Yes
Employees Worked With
AIMIE
Report | Print
Aug 06, 2026 -

Mercedes-Benz of Northlake responded

Thank you for the fantastic recommendation! We're honored to hear that Mercedes Benz of Northlake continues to provide an experience that stands apart. Taking great care of both our guests and their vehicles is what we strive for every day, and we're thrilled that has been your experience. We're especially glad Aimie helps make your visits smooth and efficient so you can get in, get taken care of, and get back on the road. And we couldn't agree more about the newly remodeled showroom... it's definitely worth seeing! Thank you for your loyalty, your kind words, and your five star support.

July 27, 2026

Aimie provided exceptional customer care from start to finish. She was attentive, clear, and genuinely focused on making the entire visit smooth and comfortable. Her professionalism and kindness made the More

by Lynn
Recommend Dealer
Yes
Employees Worked With
Aimie
Report | Print
Jul 29, 2026 -

Mercedes-Benz of Northlake responded

Thank you for the wonderful feedback, Lynn! We are delighted to hear that Aimie provided such exceptional care throughout your experience. Creating a smooth, comfortable, and stress free visit for every guest is always our goal, and we're glad her attentiveness, professionalism, and genuine commitment to customer service made such a positive impression. Thank you for choosing Mercedes Benz of Northlake. We truly appreciate your support and look forward to serving you again in the future!

July 22, 2026

I stopped in today for some filters and my parts associate Mr.Will was great and fast. He was helpful as can be and even went and bothered a tech (Carr Jones) to verify my question. Between the two More

by mrozinskieric
Recommend Dealer
Yes
Employees Worked With
Carr jones, Will Weaver
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Jul 24, 2026 -

Mercedes-Benz of Northlake responded

Thank you for the great feedback, Eric! We're delighted to hear that Will Weaver provided such fast and helpful service during your visit. At Mercedes Benz of Northlake, our Parts team is committed to making sure customers get the right parts and accurate information, and it's great to know Will went the extra mile to assist you. We're also glad Carr Jones was able to lend his expertise as one of our Service Technicians to help answer your question. Teamwork like this helps ensure our customers receive the best support possible. Thank you for choosing Mercedes Benz of Northlake for your Mercedes Benz parts and service needs.

June 19, 2026

Aimie made the whole experience smooth and stress‑free. She was welcoming, attentive, and kept me informed the entire time. It’s clear she genuinely cares about customers and takes pride in making sure eve More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimie
Report | Print
Jun 21, 2026 -

Mercedes-Benz of Northlake responded

Thank you, James, for sharing your experience with Aimie. We are delighted to hear she made the process smooth, stress free, and kept you informed every step of the way. Creating an experience where customers feel welcomed, valued, and confident in their care is something Aimie takes great pride in. Your kind words about her professionalism, attentiveness, and genuine commitment to customer service mean a great deal. Thank you for choosing Mercedes Benz of Northlake and for recognizing the difference she made during your visit.

June 15, 2026

Mercedes Northlake has always been my first choice. From the first ever purchase to every visit after the staff has always just been so great to work with. 10/10 recommend Aimie and team. More

by Kristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimie
Report | Print
Jun 16, 2026 -

Mercedes-Benz of Northlake responded

Kristie, thank you so much for sharing such kind words. It means a great deal to know that Mercedes Benz of Northlake has remained your first choice from your very first purchase through every visit since. Hearing that our team, and your experiences with Aimie, have consistently made a positive impact truly reinforces why we love what we do. Your 10 out of 10 recommendation is sincerely appreciated.

June 15, 2026

I called in because my tire pressure light came on, and I was worried I had a flat. I was connected with Aimie took my call and kindly explained that I could come to the service lane and they'd take care of More

by Jennifer L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimie
Report | Print
Jun 16, 2026 -

Mercedes-Benz of Northlake responded

Jennifer, thank you for taking the time to share your experience with us. We are glad to hear that Aimie and our service lane team were able to assist quickly and help ease the stress of seeing that tire pressure light come on. All of us at Mercedes Benz of Northlake appreciate you trusting us with your vehicle and are happy we could help get you safely back on the road. Your kind words mean a lot to our team.

June 03, 2026

Did not think I could make a deal work but Max made it happen! My wife is so happy, thanks again. More

by Eward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Guillossou
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Jun 06, 2026 -

Mercedes-Benz of Northlake responded

Thank you, Eward. We are thrilled to hear that Max was able to make the deal come together for you. Helping guests enjoy a smooth and confident luxury car buying experience is exactly what our sales team strives for at Mercedes Benz of Northlake. It is wonderful to know your wife is enjoying the new vehicle and that Max supported you through every step of the ownership journey. We appreciate your feedback and wish you many enjoyable miles ahead.

May 08, 2026

Aimie was incredible to work with. I came in frustrated and unsure how to resolve an issue, and she handled everything with so much calm and clarity. She listened, explained the situat More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimie Boothe
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May 11, 2026 -

Mercedes-Benz of Northlake responded

Sarah, we appreciate you sharing this experience. It’s important to us that guests feel supported, informed, and cared for, especially when concerns arise. Aimie works closely alongside both our sales and service teams to help bring attention to any issues and ensure they are addressed quickly and thoughtfully, and we’re glad that support made a difference during your visit. Thank you for trusting Mercedes‑Benz of Northlake and for taking the time to reflect on your experience.

May 27, 2026 -

Mercedes-Benz of Northlake responded

Sarah, thank you so much for your kind words and recommendation! We are thrilled to hear about your experience with Aimie. Providing exceptional customer service with thoughtful follow up, clear communication, and professionalism is something we truly take pride in, and it means a great deal to know that Aimie delivered that for you. Your feedback and trust mean so much to us. Thank you for choosing Mercedes Benz of Northlake. We look forward to continuing to provide you with a seamless and supportive experience for all your automotive needs.

April 30, 2026

Great experience. Paul, the shop foreman, even took a test drive with me to pinpoint and fix the issue. Really helpful overall A+ will be making this my new regular se More

by KCWalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Quackenbush
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May 06, 2026 -

Mercedes-Benz of Northlake responded

Thank you, KC, for sharing your experience with us! We’re happy to hear that Paul took the time to ride along with you and get to the bottom of the concern firsthand. That kind of involvement and follow‑through makes a real difference, and we’re glad it stood out during your visit. We appreciate the A+ feedback and are honored that you’ve chosen Mercedes‑Benz of Northlake as your new home for service.

April 25, 2026

Terry in the parts department was very helpful and knowledgeable about all parts love doing business with good people. More

by a.c.chavez.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 29, 2026 -

Mercedes-Benz of Northlake responded

Thank you, A.C. Chavez Jr., for taking the time to share your feedback with us. We truly appreciate you recognizing Terry and our Parts Department. Providing knowledgeable, helpful support and building genuine relationships with our customers is important to us, and your kind words mean a great deal. We’re grateful for the opportunity to do business with you and thank you for choosing Mercedes‑Benz of Northlake.

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