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Mercedes-Benz of Northlake

Charlotte, NC

Overview
Reviews
4.7
554 Reviews
Call Dealership (844) 224-0638
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10725 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 554 reviews

June 19, 2026

Aimie made the whole experience smooth and stress‑free. She was welcoming, attentive, and kept me informed the entire time. It’s clear she genuinely cares about customers and takes pride in making sure eve More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimie
Report | Print
Jun 21, 2026 -

Mercedes-Benz of Northlake responded

Thank you, James, for sharing your experience with Aimie. We are delighted to hear she made the process smooth, stress free, and kept you informed every step of the way. Creating an experience where customers feel welcomed, valued, and confident in their care is something Aimie takes great pride in. Your kind words about her professionalism, attentiveness, and genuine commitment to customer service mean a great deal. Thank you for choosing Mercedes Benz of Northlake and for recognizing the difference she made during your visit.

June 15, 2026

Mercedes Northlake has always been my first choice. From the first ever purchase to every visit after the staff has always just been so great to work with. 10/10 recommend Aimie and team. More

by Kristie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimie
Report | Print
Jun 16, 2026 -

Mercedes-Benz of Northlake responded

Kristie, thank you so much for sharing such kind words. It means a great deal to know that Mercedes Benz of Northlake has remained your first choice from your very first purchase through every visit since. Hearing that our team, and your experiences with Aimie, have consistently made a positive impact truly reinforces why we love what we do. Your 10 out of 10 recommendation is sincerely appreciated.

June 15, 2026

I called in because my tire pressure light came on, and I was worried I had a flat. I was connected with Aimie took my call and kindly explained that I could come to the service lane and they'd take care of More

by Jennifer L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimie
Report | Print
Jun 16, 2026 -

Mercedes-Benz of Northlake responded

Jennifer, thank you for taking the time to share your experience with us. We are glad to hear that Aimie and our service lane team were able to assist quickly and help ease the stress of seeing that tire pressure light come on. All of us at Mercedes Benz of Northlake appreciate you trusting us with your vehicle and are happy we could help get you safely back on the road. Your kind words mean a lot to our team.

June 03, 2026

Did not think I could make a deal work but Max made it happen! My wife is so happy, thanks again. More

by Eward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Guillossou
Report | Print
Jun 06, 2026 -

Mercedes-Benz of Northlake responded

Thank you, Eward. We are thrilled to hear that Max was able to make the deal come together for you. Helping guests enjoy a smooth and confident luxury car buying experience is exactly what our sales team strives for at Mercedes Benz of Northlake. It is wonderful to know your wife is enjoying the new vehicle and that Max supported you through every step of the ownership journey. We appreciate your feedback and wish you many enjoyable miles ahead.

May 08, 2026

Aimie was incredible to work with. I came in frustrated and unsure how to resolve an issue, and she handled everything with so much calm and clarity. She listened, explained the situat More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimie Boothe
Report | Print
May 11, 2026 -

Mercedes-Benz of Northlake responded

Sarah, we appreciate you sharing this experience. It’s important to us that guests feel supported, informed, and cared for, especially when concerns arise. Aimie works closely alongside both our sales and service teams to help bring attention to any issues and ensure they are addressed quickly and thoughtfully, and we’re glad that support made a difference during your visit. Thank you for trusting Mercedes‑Benz of Northlake and for taking the time to reflect on your experience.

May 27, 2026 -

Mercedes-Benz of Northlake responded

Sarah, thank you so much for your kind words and recommendation! We are thrilled to hear about your experience with Aimie. Providing exceptional customer service with thoughtful follow up, clear communication, and professionalism is something we truly take pride in, and it means a great deal to know that Aimie delivered that for you. Your feedback and trust mean so much to us. Thank you for choosing Mercedes Benz of Northlake. We look forward to continuing to provide you with a seamless and supportive experience for all your automotive needs.

April 30, 2026

Great experience. Paul, the shop foreman, even took a test drive with me to pinpoint and fix the issue. Really helpful overall A+ will be making this my new regular se More

by KCWalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Quackenbush
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May 06, 2026 -

Mercedes-Benz of Northlake responded

Thank you, KC, for sharing your experience with us! We’re happy to hear that Paul took the time to ride along with you and get to the bottom of the concern firsthand. That kind of involvement and follow‑through makes a real difference, and we’re glad it stood out during your visit. We appreciate the A+ feedback and are honored that you’ve chosen Mercedes‑Benz of Northlake as your new home for service.

April 25, 2026

Terry in the parts department was very helpful and knowledgeable about all parts love doing business with good people. More

by a.c.chavez.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 29, 2026 -

Mercedes-Benz of Northlake responded

Thank you, A.C. Chavez Jr., for taking the time to share your feedback with us. We truly appreciate you recognizing Terry and our Parts Department. Providing knowledgeable, helpful support and building genuine relationships with our customers is important to us, and your kind words mean a great deal. We’re grateful for the opportunity to do business with you and thank you for choosing Mercedes‑Benz of Northlake.

April 24, 2026

I had come in for service on my E350 and my technician Jay was great! Seeing my car directly in front of me being worked on was truly a pleasure. More

by pocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Moreira
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Apr 27, 2026 -

Mercedes-Benz of Northlake responded

Thank you, Pocky, for sharing your experience with us! We’re glad to hear that your service visit for your E‑Class went so well and that Jay took great care of you. Being able to see your vehicle worked on and having clear, attentive support can make a big difference, and we’re happy that stood out during your visit. We truly appreciate your feedback and thank you for choosing Mercedes‑Benz of Northlake for your service needs.

April 21, 2026

Came in to get my S class a tune up and Terence in parts was great! He’s very knowledgeable and gave me new information I hadn’t known before! More

by MLewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 26, 2026 -

Mercedes-Benz of Northlake responded

Thank you, MLewis, for taking the time to share your experience! We’re glad to hear that Terence in our Parts Department was great to work with and able to share helpful information during your S‑Class tune‑up. Providing knowledgeable, informative support is important to us, and it’s wonderful to know Terence made a positive impact. We truly appreciate your feedback and look forward to assisting you again at Mercedes‑Benz of Northlake for any future sales, service, or parts needs.

March 25, 2026

I enjoyed the visit to the new showroom and service lane. Everyone is so nice and helpful, especially Terence from retail parts and Zah’rea in sales showed me the Hybrid models while I was there too. Keep u More

by LeoGlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahrea Stevenson, Terence Kimble
Report | Print
Jun 05, 2026 -

Mercedes-Benz of Northlake responded

Hi Leo, thank you so much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your visit to our new showroom and service lane. Terence in Retail Parts and Zah’rea in Sales will be thrilled to know they made such a positive impression while showing you around. They both take a lot of joy in creating a welcoming and informative experience for our guests.Our entire team truly appreciates your kind words and your support of Mercedes‑Benz of Northlake. Feedback like yours means a great deal to us and motivates our team to continue delivering the elevated service you experienced.

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