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Mercedes-Benz of Northlake

Charlotte, NC

Overview
Reviews
4.7
551 Reviews
Call Dealership (844) 224-0638
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10725 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 551 reviews

May 22, 2026

I can't say enough good things about Aimie at North lake Mercedes-Benz. From start to finish, she delivers exceptional customer service- thoughtful follow-ups, clear communication, and a level of professio More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimie Boothe
Report | Print
May 08, 2026

Aimie was incredible to work with. I came in frustrated and unsure how to resolve an issue, and she handled everything with so much calm and clarity. She listened, explained the situat More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimie Boothe
Report | Print
May 11, 2026 -

Mercedes-Benz of Northlake responded

Sarah, we appreciate you sharing this experience. It’s important to us that guests feel supported, informed, and cared for, especially when concerns arise. Aimie works closely alongside both our sales and service teams to help bring attention to any issues and ensure they are addressed quickly and thoughtfully, and we’re glad that support made a difference during your visit. Thank you for trusting Mercedes‑Benz of Northlake and for taking the time to reflect on your experience.

May 27, 2026 -

Mercedes-Benz of Northlake responded

Sarah, thank you so much for your kind words and recommendation! We are thrilled to hear about your experience with Aimie. Providing exceptional customer service with thoughtful follow up, clear communication, and professionalism is something we truly take pride in, and it means a great deal to know that Aimie delivered that for you. Your feedback and trust mean so much to us. Thank you for choosing Mercedes Benz of Northlake. We look forward to continuing to provide you with a seamless and supportive experience for all your automotive needs.

April 30, 2026

Great experience. Paul, the shop foreman, even took a test drive with me to pinpoint and fix the issue. Really helpful overall A+ will be making this my new regular se More

by KCWalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Quackenbush
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May 06, 2026 -

Mercedes-Benz of Northlake responded

Thank you, KC, for sharing your experience with us! We’re happy to hear that Paul took the time to ride along with you and get to the bottom of the concern firsthand. That kind of involvement and follow‑through makes a real difference, and we’re glad it stood out during your visit. We appreciate the A+ feedback and are honored that you’ve chosen Mercedes‑Benz of Northlake as your new home for service.

April 25, 2026

Terry in the parts department was very helpful and knowledgeable about all parts love doing business with good people. More

by a.c.chavez.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 29, 2026 -

Mercedes-Benz of Northlake responded

Thank you, A.C. Chavez Jr., for taking the time to share your feedback with us. We truly appreciate you recognizing Terry and our Parts Department. Providing knowledgeable, helpful support and building genuine relationships with our customers is important to us, and your kind words mean a great deal. We’re grateful for the opportunity to do business with you and thank you for choosing Mercedes‑Benz of Northlake.

April 24, 2026

I had come in for service on my E350 and my technician Jay was great! Seeing my car directly in front of me being worked on was truly a pleasure. More

by pocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Moreira
Report | Print
Apr 27, 2026 -

Mercedes-Benz of Northlake responded

Thank you, Pocky, for sharing your experience with us! We’re glad to hear that your service visit for your E‑Class went so well and that Jay took great care of you. Being able to see your vehicle worked on and having clear, attentive support can make a big difference, and we’re happy that stood out during your visit. We truly appreciate your feedback and thank you for choosing Mercedes‑Benz of Northlake for your service needs.

April 21, 2026

Came in to get my S class a tune up and Terence in parts was great! He’s very knowledgeable and gave me new information I hadn’t known before! More

by MLewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Apr 26, 2026 -

Mercedes-Benz of Northlake responded

Thank you, MLewis, for taking the time to share your experience! We’re glad to hear that Terence in our Parts Department was great to work with and able to share helpful information during your S‑Class tune‑up. Providing knowledgeable, informative support is important to us, and it’s wonderful to know Terence made a positive impact. We truly appreciate your feedback and look forward to assisting you again at Mercedes‑Benz of Northlake for any future sales, service, or parts needs.

March 25, 2026

I enjoyed the visit to the new showroom and service lane. Everyone is so nice and helpful, especially Terence from retail parts and Zah’rea in sales showed me the Hybrid models while I was there too. Keep u More

by LeoGlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahrea Stevenson, Terence Kimble
Report | Print
March 01, 2026

I bought my first big girl purchase car from Max. He was great to work with and made the experience even more exciting! Work with him! More

by testcompanycompliance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max
Report | Print
Mar 04, 2026 -

Mercedes-Benz of Northlake responded

testcompanycompliance, we’re grateful you chose Mercedes‑Benz of Northlake for such an exciting purchase. It’s wonderful to hear that Max helped make the experience smooth and memorable as you selected your new vehicle. Moments like this are important, and we appreciate the trust you placed in our team to guide you through it. Thank you again for sharing your feedback we’re here whenever you need support with your new car.

February 28, 2026

Just wanted give a huge shout out to Terence in the parts department for helping me find the right wheels for my c63 More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Mar 06, 2026 -

Mercedes-Benz of Northlake responded

Thank you, Brandon, for giving a shoutout to Terence. He has a real talent for helping clients find the perfect fit for their vehicles, and we’re glad he was able to get you set up with the right wheels for your C63. Our Parts Department takes pride in delivering accurate guidance and exceptional service every time. We appreciate your trust and look forward to assisting you again at Mercedes‑Benz of Northlake.

February 28, 2026

Horrible service: went to get an AMG, and the salesman gave me such a hard time about my current GLC. He offered zero solutions - I'm now driving a 2026 C43 from another dealer. More

by Helen.mitzinis
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Salesmen not listed here - we was terrible
Report | Print
Mar 03, 2026 -

Mercedes-Benz of Northlake responded

Helen, thank you for taking the time to share your feedback. I'm very sorry to hear about the experience you described while shopping for an AMG. That is not reflective of the level of care or professionalism we hold ourselves to at Mercedes‑Benz of Northlake. We were unable to locate a profile or visit under your name, and the salesperson referenced was not listed, but we absolutely want to understand what happened and ensure your concerns are addressed appropriately. Your experience matters, and we would appreciate the opportunity to speak with you directly so we can look into this further. Please feel free to contact Aimie Boothe in Client Relations at 704‑379‑4847 at your convenience.

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