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Mercedes-Benz of Northlake

Charlotte, NC

4.6
534 Reviews

10725 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 534 reviews

February 26, 2022

Excellent service from your representative and quality work on my vehicle. Amenities were great. Thanks. More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Collins
Mar 01, 2022 -

Mercedes-Benz of Northlake responded

Hello Pat, thank you; we appreciate your feedback!

February 09, 2022

My service was performed quickly and my car came back clean. Very pleased with Hendrick at Northlake! More

by NB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stanwyk
Feb 11, 2022 -

Mercedes-Benz of Northlake responded

Hello Nb, thank you; we appreciate your feedback!

February 02, 2022

Salesperson Garrett was professional and always prompt to answer my many questions and the Finance lady Nancy was absolutely the best to work with to finalize the tons of paperwork required to purchase the v More

by jamesmcclaskey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Wilkinson, Garrett Michael
Feb 08, 2022 -

Mercedes-Benz of Northlake responded

Jamesmcclaskey, we really appreciate your feedback!

January 11, 2022

Rachel was awesome and super helpful. She had a positive attitude, was informative, and made my first car purchase a great one. More

by cecil29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Westmoreland
Jan 12, 2022 -

Mercedes-Benz of Northlake responded

Hello Cecil29, thank you; we appreciate your feedback!

December 10, 2021

I traded in my 2013 Mercedes Benz for a newer model and the process was quick and easy thanks to Paul Alfieri and Joe Williams. They were both a pleasure to work with and I’d recommend them to anyone in th More

by Edward H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Alfieri, Joseph Williams
Dec 12, 2021 -

Mercedes-Benz of Northlake responded

Edward H., we really appreciate your feedback!

December 09, 2021

We were visiting Charlotte from Charleston, SC when we picked up a screw in one of our tires. We received excellent service at your dealership! More

by Charles Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Dec 09, 2021 -

Charles Francis responded

We received excellent service at your dealership!

November 27, 2021

My service advisor Demarco Crump is a great asset to this company. He is very professional and prompt getting me my vehicle back. More

by Brobers93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Beal, Kevin Gibson, DeMarco Crump, Nick Collins
Nov 30, 2021 -

Mercedes-Benz of Northlake responded

Hello Brobers93, we appreciate you taking the time to leave us this feedback.

November 23, 2021

Very professional. Everyone was extremely nice and helpful. Answered all of our questions. Thank you More

by Dana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Duong, Dietrich Wright
Nov 25, 2021 -

Mercedes-Benz of Northlake responded

Dana, we really appreciate your feedback!

November 17, 2021

Everyone at this Dealerships is friendly personable and helpful. Their Service department is exceptional, my car is always well taken care of, Nick Collins is the absolute best. I would definitely buy fr More

by bjackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Collins
Nov 18, 2021 -

Mercedes-Benz of Northlake responded

Hello Bjackson, we appreciate you taking the time to leave us this feedback.

November 17, 2021

They listen to me and what was wrong and took the time to get to the problems and let me know what it was and the appx cost More

by herringcharles1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Collins
Nov 18, 2021 -

Mercedes-Benz of Northlake responded

Herringcharles1945, we really appreciate your feedback!

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