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Mercedes-Benz of Northlake

Charlotte, NC

4.7
557 Reviews

10725 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 557 reviews

February 20, 2026

We had an amazing experience working with Justin Bennett. It was an outstanding experience. Justin minimized the stress of the process through his clear communication and prompt responsiveness. Every call wa More

by wbpowell74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Bennett and Blake, Mike Masotti
January 26, 2026

Great experience at North Lake Mercedes! Amy Ozols really helped me understand the ins and outs of the car! Such a huge help and made it so easy!! More

by Dawn.ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ozols
Jan 29, 2026 -

Mercedes-Benz of Northlake responded

Dawn, thank you for your 5‑Star review! We're thrilled to hear that you had such a great experience at Mercedes‑Benz of Northlake. Our Concierge, Amy Ozols, is exceptional at helping clients understand the technology, features, and personalized setup of their Mercedes‑Benz, and we're delighted to know she made everything clear and effortless for you. We're grateful for your feedback and are glad she could enhance your experience behind the wheel.

November 05, 2025

Great People! Great Service! Christian Grimmett went out of his way to make the transition easier for us. We do appreciate everything.. More

by janicebeam10@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Grimmett, Tariq Metwally, Christopher Scotti, Mike Masotti, Terence Kimble, Will Weaver
Nov 05, 2025 -

Mercedes-Benz of Northlake responded

Thank you, Janice! We’re so happy to hear your visit went so smoothly with Christian’s help. His dedication to creating a seamless, stress-free experience truly reflects the level of care we aim for at Mercedes-Benz of Northlake. It’s wonderful knowing his extra effort made your transition easier. We appreciate your kind words and your trust in our team for all your automotive care.

October 31, 2025

I’ve always been a Lexus girl, but Justin Bennett really got me thinking about giving Mercedes a try! His knowledge, patience, and professionalism has me reconsidering what’s in my driveway next! More

by Kimberlyhall1203
Recommend Dealer
Yes
Employees Worked With
Justin Bennett
Nov 03, 2025 -

Mercedes-Benz of Northlake responded

Thank you, Kimberly! It’s great to hear Justin made such an impression his combination of expertise, patience, and professionalism perfectly reflects the Mercedes-Benz of Northlake experience. Sometimes all it takes is the right conversation to see what sets Mercedes apart. We’d be delighted to help you explore your next vehicle whenever you’re ready to make the switch!

October 31, 2025

Justin Bennet was a great help in finding me the right car. He took the time to answer all my questions and made the entire process easy and stress-free. I really appreciate his professionalism and friend More

by Holtonw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Bennett
Nov 03, 2025 -

Mercedes-Benz of Northlake responded

Thank you, Holton! We’re glad to hear Justin made your car-buying experience so easy and enjoyable. His professionalism, clear communication, and friendly approach perfectly reflect what we aim for at Mercedes-Benz of Northlake. Buying a vehicle should always feel this effortless, and it’s great to know Justin delivered that level of care. We appreciate your recommendation and hope you enjoy every mile in your new Mercedes-Benz!

October 31, 2025

I recently worked with Justin Bennett at Mercedes‑Benz Northlake and couldn’t be happier with the experience. Justin listened to exactly what I wanted, walked me through the features and options in a clea More

by ccarpenter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Bennett
Nov 03, 2025 -

Mercedes-Benz of Northlake responded

Thank you, C. Carpenter! It’s wonderful to hear how Justin made the experience so seamless from start to finish. His attention to detail, technical knowledge, and genuine care for each guest truly define the Mercedes-Benz of Northlake experience. Finding the right vehicle should feel effortless, and it sounds like Justin delivered that and more. We appreciate your thoughtful feedback and hope every drive in your new Mercedes brings you joy and confidence on the road.

October 06, 2025

Miller Harris was extremely professional and helpful throughout my car shopping experience. Miller was very patient and thorough that made the entire process smooth as well as uncomplicated. Miller made More

by rogers.family88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miller Harris
Oct 09, 2025 -

Mercedes-Benz of Northlake responded

Thank you, Rogers Family! There’s something special about moments like yours, the kind where luxury meets warmth and professionalism meets heart. Choosing Mercedes-Benz of Northlake isn’t just about purchasing a vehicle; it’s about entering a space where every detail, every interaction, and every smile adds to your story. Miller Harris embodies that experience perfectly with thoughtful focus making the process feel effortless yet elevated. We’re honored you chose to make your Mercedes moment with us and wish your family endless joy and memories in the miles ahead.

September 17, 2025

I have had great service with Bercedes-Benz of Northlate. My service provider have always done a fantastic job in informing me on issues that needed immediate attention. He is the best and I appreciate him. More

by allenluv832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Sep 20, 2025 -

Mercedes-Benz of Northlake responded

Thank you, Allen! We’re so glad to hear your experiences with Mercedes-Benz of Northlake service have been consistently positive. Having a trusted service advisor who keeps you fully informed about what needs attention is exactly the kind of care we strive to provide. Our certified service team is committed to clear communication, transparency, and ensuring every Mercedes runs at its best. We truly appreciate your recognition and look forward to supporting your vehicle’s care for many more visits to come.

August 21, 2025

Excellent customer service from my sales advisor Conner. I was able to purchase the vehicle I wanted with ease, received an extensive overview of functions, and follow up after the purchase. Would recommend More

by Lifeisatrip
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Conner
Aug 25, 2025 -

Mercedes-Benz of Northlake responded

Thank you, we’re so glad your sales advisor, Conner, made the process of purchasing your Mercedes feel easy and stress-free. From walking you through the features to following up after delivery, he represents the kind of attentive, detail-driven service we strive for in every sale. Your recommendation means so much to our sales team. Thank you for choosing Mercedes-Benz of Northlake we’re thrilled to be part of your ownership journey!

August 05, 2025

Taron and Adnan were great! They helped me out and it was a very easy breezy experience! love this place! More

by sraavy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taron Graves and Adnan Covic - both 5 stars, Nick Collins
Aug 06, 2025 -

Mercedes-Benz of Northlake responded

Thank you, Sraavy! We’re so glad to hear that Taron and Adnan made your service experience at Mercedes-Benz of Northlake feel easy and enjoyable. Our certified service team is here to make vehicle maintenance feel less like a chore and more like a pit stop on the way to peace of mind. From check-in to pick-up, Taron and Adnan bring clarity, care, and a whole lot of know-how to every visit. We appreciate your trust in our service department and look forward to seeing you (and your Mercedes) next time!