Mercedes-Benz of Northlake

Great Experience at Mercedes-Benz of Northlake We are first time Mercedes buyers and already LOVE our new Mercedes GLK! We were extremely impressed with the friendliness, professionalism and knowl We are first time Mercedes buyers and already LOVE our new Mercedes GLK! We were extremely impressed with the friendliness, professionalism and knowledge of the staff we worked with. DeMarco Crump went out of his way to help us find the right vehicle. Jahmal Hemphill showed us the many features of the GLK and gave us good operating information. Jacob Cates was very thorough and efficient in helping us with financing. Thanks to these gentlemen! We can already tell that we WILL do business with Mercedes-Northlake in the future. More

Mercedes Benz Had an amazing experience at Mercedes Benz lake Norman, great service it made buying a car much more easier due to the service and people. Had an amazing experience at Mercedes Benz lake Norman, great service it made buying a car much more easier due to the service and people. More

Buying Experience Rob was awesome. Got exactly what I wanted. And didn't have to wait long for paperwork to be completed. My car was in the showroom. Rob was awesome. Got exactly what I wanted. And didn't have to wait long for paperwork to be completed. My car was in the showroom. More

Mercedes-Benz of Northlake Both Jahmal Hemphill and Jonathan Moody were exceptional. Customer service was outstanding. Both Jahmal and Jonathan were extremely knowledgeable. Both Jahmal Hemphill and Jonathan Moody were exceptional. Customer service was outstanding. Both Jahmal and Jonathan were extremely knowledgeable. I learned a great deal from Jahmal regarding the vehicle controls. He really "knows his stuff!" More

Bought a CPO GL Blutec I was replacing my old Odyssey and was looking for CPO GL. I went online to MBUSA website and started searching for CPO vehicles and sent inquiries to I was replacing my old Odyssey and was looking for CPO GL. I went online to MBUSA website and started searching for CPO vehicles and sent inquiries to various dealers in the east coast. Got in touch with Rob about the vehicle I was interested. Negotiated the deal over the email. I'm from Atlanta, and the dealership being in Charlotte, I had to rely on carfax and MB CPO certificate. Drove over on the weekend. When I reached there, everything was exactly what was discussed. Met with Rob and the finance manager Jacob. They made the whole process very pleasant. Rob even took care of the rental and dropped it for me. To simply put: 1. Rob makes the process easy, clearly lay out the options. 2. Jacob - the best finance manager I have met. Was patient and explained all the options and was not pushy. I did not buy any of the options. 3. If you are within driving range of this dealership, you should seriously consider it. -p More

A wonderful experience for a woman! This was my first time buying a pre-owned luxury car. I purchased a Mercedes GLK 350. I have always wanted a Mercedes and I prefer a SUV, so this ca This was my first time buying a pre-owned luxury car. I purchased a Mercedes GLK 350. I have always wanted a Mercedes and I prefer a SUV, so this car was perfect. Being a woman, I thought the process of buying the car on my own would be difficult and frustrating. However, the exact opposite was true. I met Chad Woods after entering the dealership and he made me feel so welcome and comfortable. He was a very nice young man, who answered my questions and then we drove the car. He showed me some of the great features that I would have never seen. He was a delight to be around and helped me with my trade-in value and getting a very good financing deal. When I came to pickup the car, he had it detailed and inside the showroom with a big red bow on it!! (Even though it was used) That made my day! Don't hesitate to work with this dealership and especially Chad. More

A Specialist with Delivery!!!! Our hats off to Jahmal Hemphill for giving us a quick tech education on our new 350E !!! He was one of the most pleasant, well informed, young gentle Our hats off to Jahmal Hemphill for giving us a quick tech education on our new 350E !!! He was one of the most pleasant, well informed, young gentleman that we have had contact within a business setting in a very long time. Jahmal is a true asset to MB in Northlakes!!! Dr Larry and Diana Anderson More

Awesome experience! This is my first Mercedes And the families third. I had no idea I was on the market for my next vehicle until I met Alton. He did an excellent job sho This is my first Mercedes And the families third. I had no idea I was on the market for my next vehicle until I met Alton. He did an excellent job showing me how the car features will benefit me. After his presentation, I feel safe behind the wheel of my Mercedes in any situation. Alton's concern for my needs went far beyond the need the make the next sale or meet the months quota. First Class! More

Recommended Highly We had an excellent experience at this location. All personnel, especially Alton Crawford, were very professional and knowledgeable. The friendly at We had an excellent experience at this location. All personnel, especially Alton Crawford, were very professional and knowledgeable. The friendly atmosphere and amenities were terrific. More

Great Dealership! Third vehicle we have purchased from Rob Bacharach in one year, EXCELLENT Sales Consultant.Delivery Specialist Jahmal Hemphill was very efficient and Third vehicle we have purchased from Rob Bacharach in one year, EXCELLENT Sales Consultant.Delivery Specialist Jahmal Hemphill was very efficient and knowledgeable. Finance Manager Mike Mihoch is great with all the paperwork details.If there is a problem or something that needed to be addressed Clint Bex,General Sales Manager would always have a solution or answer. Everyone at dealership is very friendly and you don't feel pressured to buy a vehicle. WE KEEP COMING BACK TO DEALERSHIP TO PURCHASE VEHICLES, THIS IS A TESTAMENT OF HOW HIGHLY WE THINK OF EVERYONE! More