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Mercedes-Benz of Northlake
Charlotte, NC
558 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 558 reviews
February 27, 2014
Upon entering the Northlake facility....we were quite impressed! But we were more impressed with the facility after we entered the Mercedes dealership....mirrors our Mercedes.....beautiful, clean, imp impressed! But we were more impressed with the facility after we entered the Mercedes dealership....mirrors our Mercedes.....beautiful, clean, impressive, CLASSY!!!! Brad Comfort took us under his wing & we were sold!....Bought the Car! Next day we had the pleasure of working with Jahmal Hemphill....knows his job! Brad & Jahmal are great reps. for Mercedes! We're still smiling after working with these guys & driving our great convertible!!!!! Thank You! More
by skuck
Employees Worked With
Brad Comfort, Jahmal Hemphill
February 25, 2014
My recent purchasing experience was a extremely pleasurable one. I am a younger professional who was not looking to purchase a Mercedes but was treated as I would expect to be by such a reputable o pleasurable one. I am a younger professional who was not looking to purchase a Mercedes but was treated as I would expect to be by such a reputable organization. I knew what I was looking for in a vehicle and a dealership. I had researched both and chose to work with MB Northlake. My expectations were far exceed by Rob and the rest of the staff. The combination of knowledge and support were fantastic and I look forward to working with them again. More
by 315to704
Employees Worked With
Rob Bacharach
February 25, 2014
Alton was a very knowledgeable sales staff who provided exemplary service. He went out of his way to make the buying experience efficient and customer-friendly. He hand delivered the paperwork and car to exemplary service. He went out of his way to make the buying experience efficient and customer-friendly. He hand delivered the paperwork and car to my location when i was unable to remain at the dealership. I would highly recommend this dealership in the future. More
by Kpolis
February 24, 2014
The management and staff were friendly, professional and patient. They listened to my needs, wants, concerns and found a car that was suitable to all of these requirements. I have visited and called with patient. They listened to my needs, wants, concerns and found a car that was suitable to all of these requirements. I have visited and called with questions and they have always returned my calls and found an answer to the questions. More
by mmcclory17
Employees Worked With
Brian Porta, DeMarco Crump, Nick Collins, Jahmal Hemphill
February 22, 2014
I love then excellent customer service... I would go back to Mercedes-Benz of Northlake any day I need help finding a reliable luxury brand. The folks over at this dealership are just awesomely dependable!!! to Mercedes-Benz of Northlake any day I need help finding a reliable luxury brand. The folks over at this dealership are just awesomely dependable!!! More
by EronIC
Employees Worked With
Rick Beal, Chad Woods
February 21, 2014
The car I bought, shall we say was problematic. Through Jim Cochran's intervention, along with Clint and Garrett at the Northlake dealership, all is now well. With the car in question, all service needs w Jim Cochran's intervention, along with Clint and Garrett at the Northlake dealership, all is now well. With the car in question, all service needs were promptly attended to, with little fuss. Buying any vehicle can be difficult, but this Northlake dealership is one that I would, and have already, recommended. I would be remiss if I didn't give the parts and MB service dept. some high credit as well, since service and parts are all part of the overall experience, they were also very helpful, and accommodating. George Ellis More
by Actonlad48
Employees Worked With
Jim Cochran; Garrett, Clint
February 21, 2014
The experience I had at Northlake was nothing shy of perfect. My sales person, Rob Bacharach, did so much leg work to get me ready to buy this car between working out my credit, searching for the best c perfect. My sales person, Rob Bacharach, did so much leg work to get me ready to buy this car between working out my credit, searching for the best car in my price range,making sure I was certain about the car that we ended up choosing and getting it brought over by another Henderick dealership for me. This is the first car I bought on my own and he made sure that I was comfortable with the price, the type of car and my monthly payment. He got me an APR rate I couldn't have dreamed of. I came from another state to purchase this car, and I would do it again in a heartbeat. I know I got a great deal, and Rob made it effortless. By the time I took my long trip to get to the dealership he made sure everything was all set for me and all I had to do was sign on the lines and drive off in my gorgeous car. I got a used car and it looked brand new. They even went so far as to clean it off again after they drove it to the gas station to fill up my gas tank, so that when I left the dealership it was spotless for me and had a tank full of gas! Every other person in the dealership I came in contact with made sure I was comfortable and offered me beverages and snacks and anything else I could have needed as well. While I waited for the car to get completely ready, Rob checked in with me numerous times to make sure I was still comfortable. Other employees also came by and asked me and the other customers waiting in the comfortable lounge if we needed anything, just to make sure we were satisfied. I felt incredibly spoiled by my experience and I would tell anyone I know who is looking to purchase a car to go to Northlake. More
by jamiedolan13
Employees Worked With
Rob Bacharach
February 20, 2014
If this scale had a 6 on it I would have chosen that for every category. I had an amazing experience buying a car from Rob. He was super attentive and very helpful throughout the whole process. This was my every category. I had an amazing experience buying a car from Rob. He was super attentive and very helpful throughout the whole process. This was my first time buying a Mercedes or any car, and I would recommend Rob and this dealership to everyone. I couldn't have asked for anything better. Rob is extremely knowledgeable and a great, friendly guy. I got a great deal on my dream car. I will definitely be back to see Rob when I buy my next car. More
by howittn16
Employees Worked With
Rob Bacharach
February 18, 2014
MB Northlake is a stellar organization with top notch employees who breathe the Mercedes brand. I have never purchased a vehicle with such ease and professionalism. Your product, facility and employees employees who breathe the Mercedes brand. I have never purchased a vehicle with such ease and professionalism. Your product, facility and employees are a class act. I dug deep in to my memory archives searching for an unpleasant visit/experience to share. FORTUNATELY, I can’t find anything negative during my 2.5 months as a MB driver. During the purchase of my ML 350, Mr. Crawford made me feel as though his fiduciary responsibilities were to me not his employer. Not only did he find the vehicle that I wanted, the options exceeded expectations. Once he found the vehicle, your support in garnering finance was phenomenal. Mr. Mihoch financial presentation was awesome. All I did was show up, looked at the car, signed documents and drove away with a new vehicle; yes it was that simple AND with a smile. If I didn’t know that MB has been around forever and had a reputation for fine vehicles, I might have given this process a second thought as it really was an experience that was too good to be true. You have thought every aspect of vehicle purchasing and rolled it out in style. You even provide a delivery specialist to teach ndew owners how to use/driver their fine "computauto" (computerized automobile). Mr. Hemphill was so kind and patient with me. The only reason I didn't feel incompetent was because he is young and like most young folk, they master current technology like the learning their "ABCs". His sincerity and pleasant demeanor made me feel comfortable to come back for remediation. -_- Recently, I felt remised for not purchasing my MB SUV sooner. However, I now realize that previously owning a BMW 750Li and Saab 95 made me more appreciative waiting for the real “best driving experience ever”, MERCEDES BENZ! I looovve my ML 350 and I love MB Northlake. You are the BEST!! More
by hmurphy2013
Employees Worked With
Jahmal Hemphill
