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Mercedes-Benz of Northlake
Charlotte, NC
535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 10, 2014
First, the Hendrick dealerships are a cut above the rest. I've purchased four vehicles from them over the years (2 Lexus and 2 Mercedes) and found the experience in both Sales and Service to be outstanding. I've purchased four vehicles from them over the years (2 Lexus and 2 Mercedes) and found the experience in both Sales and Service to be outstanding. Most recently, I have converted to the Mercedes brand, buying my wife a GL450 and my daughter a GLK350. The guys at Northlake couldn't be any more helpful or accomodating. Rob Bacharach is probably the best car salesman that I've worked with, and I've puchased a lot of cars over the years. His follow up, and follow through on commitments, has been outstanding. He also jumps in whenever needed on miscellaneous service issues or requests that I might have. In short, he takes ownership and treats the sale as a long term relationship - exactly how it should be. Rob is backed up by the General Manager - Brian Porta, who is also a stand-up guy. Brian has jumped in to help me out on a few occassions with sales and/or service, when most GM's wouldn't. Again, Brian treats the relationship like a long-term deal, and goes the extra mile to ensure customer satisfaction. Last, but not least, are the service guys...Taylor Martino (Service Advisor) and Kelly Purser (Service Manager). These guys are simply the best, and I can't say enough good things about them. They have done everything in their power to accomodate my schedule and service needs for my family's vehicles. It's clear to me that Hendrick takes great pride and care in selecting its sales and service teams. They've certainly picked a winning group at Northlake - I'll continue to be a loyal customer for years to come. More
by ChrisFreeman
Employees Worked With
Brian Porta, Kelly Purser, Rob Bacharach, Taylor Martino
January 10, 2014
Our experience started with a purchase of a brand new 2013 gl450 in September 2013. We were happy with our initial experience and purchase. We unfortunately ran into a few roadblocks when my car had to 2013 gl450 in September 2013. We were happy with our initial experience and purchase. We unfortunately ran into a few roadblocks when my car had to go into service 4 times by December. This was not the fault of the dealship, it was a manufacturer problem. Mercedes Benz of Northlake was quick in getting our vehicle serviced. They provided us with wonderful loaner vehicles while our car was in service. After the 4th service we decided that it would be in our best interest to replace this vehicle. Mercedes Benz of Northlake did everything possible to make this happen. We ended up replacing our car with a 2014 gl450. We cannot say enough about the pleasantry of all that were involved with this process. There was not any ill will, need for legal council, screaming arguments, or disappointments. Everyone from Chad Woods, to Taylor and Kelly in service, to general managers were pleasant and meet all of our needs. Thank you Northlake for making an uncomfortable situation manageable. We've purchased 4 cars from the Hendricks dealerships, and will continue to do so in the future. More
by debraoc
Employees Worked With
Brian Porta, Kelly Purser, Chad Woods, Taylor Martino
January 09, 2014
I had a very positive experience working with Chad Woods. He was professional and a pleasure to work with. Even though they are 2 1/2 hrs. away, I would go back there vs. my local dealer to purchase anothe He was professional and a pleasure to work with. Even though they are 2 1/2 hrs. away, I would go back there vs. my local dealer to purchase another car. More
by Kelly2372
Employees Worked With
Chad Woods, Chad Woods
January 09, 2014
EVERYONE at this dealership was exceptionally helpful one of the most pleasant buying experiences I have had. Alexis Greene did everything she could tto help us secure this purchase. one of the most pleasant buying experiences I have had. Alexis Greene did everything she could tto help us secure this purchase. More
by golden2277
Employees Worked With
Alexis Greene
January 09, 2014
Very very efficient , friendly, satisfactory and overall a wonderful experience And would really recommend this to all of my friends for sure Thank you very much a wonderful experience And would really recommend this to all of my friends for sure Thank you very much More
by anveshkolli
Employees Worked With
Demarco crump, DeMarco Crump
January 08, 2014
I felt welcome the minute I walked through the doors at the dealership. The receptionist greeted me and immediately introduced me to a saleman. The saleman was very knowleldgeable and was not forceful in the dealership. The receptionist greeted me and immediately introduced me to a saleman. The saleman was very knowleldgeable and was not forceful in trying to make me purchase the vehicle. The saleman answered all my questions and made me feel that I made a great purchase. I drove the car over 600 miles immediately and it performed wonderfully. When it is time for me to purchase another Mercedes-Benz, I will consider Northlake as my first choice. More
by prestondantzler
Employees Worked With
Rob Bacharach
January 08, 2014
Great experience with this dealership. Chad Woods and the Mercedes team were all extremely professional and helpful throughout the whole sales process. We had an overall excellent buying experience at Merce Mercedes team were all extremely professional and helpful throughout the whole sales process. We had an overall excellent buying experience at Mercedes of Northlake. More
by Briangeppi
Employees Worked With
Chad Woods
January 08, 2014
My son had been researching online to find a CLS-550. We are from Charlotte, but he was living in Seattle at the time. There was no geographic restriction to where the car was located as he had a very spec are from Charlotte, but he was living in Seattle at the time. There was no geographic restriction to where the car was located as he had a very specific model in mind and it didn't matter where he found it. We were fortunate to find the EXACT car he was looking for at Northlake in Charlotte (no shipping issue). As my son had done all the research, he wanted to buy the car, sight-unseen, but I wanted to take it on a test-drive and visit the dealership and make sure the car was as advertised. Early email communications with the dealership produced immediate responses and an already comfortable and pleasant customer service experience. Upon meeting our sales agent, Chad Woods, he wasn't pushy or overbearing. We drove the car and he was very knowledgeable about every detail of the car. Aftetr relaying to my son that everything seemed perfect with the car, there was no doubt in his mind that he wanted that car and when it came time to make the purchase, Northlake was very helpful every step of the way and made the entire buying experience the most pleasant of my life. Even going so far as to make a personal trip to my office for me to sign papers to get the deal moving for my convenience. Everyone I dealt with at Northlake was professional and friendly and Chad has followed up consistently and shown great customer service. Northlake is top notch and I would highly recommend them. More
by bonsway
Employees Worked With
Chad Woods
January 08, 2014
Chad took the time to demonstrate the vehicles to fit our specific needs, and allow a test drive over different road conditions. The vehicle we ultimately chose (ML 350) was purchased at a fair price, witho specific needs, and allow a test drive over different road conditions. The vehicle we ultimately chose (ML 350) was purchased at a fair price, without having to negotiate with other managers, and received above market value for our clean trade-in. As this new SUV has a multitude of technological upgrades over our previous vehicle, Chad took the time to explain all the functions, and operations. I still call him if I need a quick answer. More
by ripscar
Employees Worked With
Chad Woods
January 06, 2014
Personally do not prefer buying at dealerships, but experience at Mercedes-Benz of Northlake changed that opinion. Most outstanding part of experience was the sales person, DeMarco Crump. He demonstrat experience at Mercedes-Benz of Northlake changed that opinion. Most outstanding part of experience was the sales person, DeMarco Crump. He demonstrated full knowledge of the car (used E350 wagon), answered all of my questions, and went out of his way to demonstrate various options on the car. Most of the paper work was handled via e-mail, thus saving time purchasing the car. DeMarco followed up with phone calls, etc to see how I was enjoying the car, and if there were any questions he could assist with. Very impressive in today's market, where most car sales are pressured and hurried. More
by KMNIII
Employees Worked With
DeMarco Crump
