Mercedes-Benz of Northlake

Made Me feel Like Family!!! Alexis Greene is the "ULTIMATE" professional! I've been a BMW guy for years; It took only 30 mins. for Alexis to convince me why I should choose Merce Alexis Greene is the "ULTIMATE" professional! I've been a BMW guy for years; It took only 30 mins. for Alexis to convince me why I should choose Mercedes; she was "RIGHT"!! Thank You, I've already recommended you to my closet associates!! More

" I drove 3.5 hours to ckeck out this dealership." I must say this was the best dealership I've delt with in almost 40 yrs. The sales staff went out of there way to make this one of the best car buying I must say this was the best dealership I've delt with in almost 40 yrs. The sales staff went out of there way to make this one of the best car buying experience I've had. I would like to Thank DeMarko Crump for going above and beyond for putting me in my first Mercedes. And big shout out to Jahmal Hemphill for helping me to understand the electronics. Outstanding I will be back !!! More

Great experience. Chad and the whole staff were wonderful in helping me with the purchase of my first Mercedes. I will definitely go back to them for future purchases a Chad and the whole staff were wonderful in helping me with the purchase of my first Mercedes. I will definitely go back to them for future purchases and have already recommended them to several friends. More

Chad Woods was an excellent person to work with. He was up front with everything and he worked with me for a few months to find exactly what I wanted. I would was an excellent person to work with. He was up front with everything and he worked with me for a few months to find exactly what I wanted. I would recommend Chad and Northlake dealership to anyone. Great overall experience. I ll be heading back there More

Service with a Smile I hardly ever write a review for any type of service, but today I would like to share with you my experience. I am an owner of a 2012 C300 4matic, sin I hardly ever write a review for any type of service, but today I would like to share with you my experience. I am an owner of a 2012 C300 4matic, since my purchase of the vehicle I have had to take it in for some small issues. I have had the pleasure of dealing with Rick and Taylor on different occasions, you would think the customer service would be slightly different between employees (I have dealt with that before) not here. This is truly one of the best service departments I have ever had the pleasure of utilizing. Great TEAM!!!! More

overall review of service Jahmal was excellent in guiding me through my new CLA250 he was very personable and polite and covered all the items completely very happy with this s Jahmal was excellent in guiding me through my new CLA250 he was very personable and polite and covered all the items completely very happy with this service. Demarco who worked with us on purchase and all other items was excellent also More

A Great no-pressure Experience. The entire staff was friendly, knowledgeable, and very willing to assist. Brad was a great, patient, and thoroughly helpful salesman. Jahmal was a won The entire staff was friendly, knowledgeable, and very willing to assist. Brad was a great, patient, and thoroughly helpful salesman. Jahmal was a wonderful instructor on the many "bells and whistles" of the components of the vehicle. Even the financing portion of the purchase was painless. I would highly recommend this dealership. More

Chad Woods Chad was very professional, quite knowledgeable & very approachable. I will purchase future vechicles from him as well. I appreciate his willingness Chad was very professional, quite knowledgeable & very approachable. I will purchase future vechicles from him as well. I appreciate his willingness to help. Thanks chad! More

Very Professional and knowledgeable team. Typically buying a car is a dreadful experience. It is worse than a root canal:) And I know because I have experienced both a multitude of times. Typically buying a car is a dreadful experience. It is worse than a root canal:) And I know because I have experienced both a multitude of times. However, at MBof NL the team was very understanding of my lack of time to " shop around" but also aware that i was looking for the best out the door price. My husband and I already own one Mercedes and did not want to trade a vehicle. We knew what we wanted and what amount we found acceptable to spend. From DeMarco Crump's first greeting we were off to a great start. DeMarco persoanlly delivered our new vehicle to our home as I had no way to get there due to my husband being out of town. He texted and called the following day to make sure we were Happy with the delivery of the car. My apologies as I can not locate the young man's name. However , a young man showed us features on the car that we were purchasing that we would have never found had he not gone over in detail. He even showed us a few things that the Mercedes I have driven for 6 years does that we never knew it could do! Wow, is all we could say. In closing our finance person Mike Mihcoch handled our paperwork expeditiously and professionally. The icing on the cake, Mike and DeMarco called the following day to let us know they had found us an even better interest rate!!! In all of our previous car purchases, to many to count, this has never happened. Typically we have had to leave giggling at what rate dealerships want to offer and we wonder why anyone would ever finance through a dealership. Often in past we leave dealerships and finance through our bank. MB of NL made this part an easy decision for a sensible person!! Mike then made a trip out to our home for us to sign the paper work with the lower interest rate!!! This is true Custommer Service. Amerca needs to learn from these guys:) Maybe MB of NL could offer a free course to anyone trying to build a successful business today!:) I have already shared my awesome experience with many of my coworkers! Thank you for your attention to detail!!!! Angela and Tony More