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Mercedes-Benz of Northlake
Charlotte, NC
519 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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519 Reviews of Mercedes-Benz of Northlake
March 23, 2014
Best selection in the Carolinas for high end luxury vehicles, new or used. Sales staff get an eleven out of ten rating . Friendly, courteous, and above all , they are willing to go that extra little bi vehicles, new or used. Sales staff get an eleven out of ten rating . Friendly, courteous, and above all , they are willing to go that extra little bit that seals the deal. Definitely would recommend or purchase again from this dealer. You will be treated with the utmost respect and above all, if they say they will do it , that is exactly what they will do. More
by haynes1
Employees Worked With
Chad Woods, Jahmal Hemphill
Helpful March 19, 2014
From the moment we stepped into the brand new looking building of the Mercedes-Benz of Northlake shopping for a new car, my wife and I new that we came to the right place. Excellent facilities of the dea building of the Mercedes-Benz of Northlake shopping for a new car, my wife and I new that we came to the right place. Excellent facilities of the dealership are very modern, spacious, and well equipped. Friendly staff makes everything possible to make you feel comfortable and welcome. Great selection of cars and an excellent website help make the selection quick and efficient. All information that we requested upfront was presented in the most convenient and open format. Price negotiation was very friendly and rather quick. We ended up leasing a 2014 C250 Coupe. Car delivery was also excellent. I'd like to thank the entire team once again for a very pleasant car buying experience at the Mercedes-Benz of Northlake - our sales consultant DeMarco Crump, sales manager Clint Bex, finance officers Deryck Siebs and Mike Mihoch, and the delivery specialist Jahmal Hemphill. We will definitely recommend this dealership to friends and family, and are looking forward to a long lasting relationship. Sincerely, Yefim Novozhenets & Olga Hoagland More
by ynovozhe
Employees Worked With
DeMarco Crump, Jahmal Hemphill
March 17, 2014
Jim, Mike and Jahmal made buying my new automobile a great experience! Very knowledgeable, very polite and friendly! He was very understanding of what my needs were! I would definitely recommend this great experience! Very knowledgeable, very polite and friendly! He was very understanding of what my needs were! I would definitely recommend this dealership and representative to family and friends. More
by DocEric
Employees Worked With
Jim Cochran, Jahmal Hemphill
March 15, 2014
Scott was very accommodating as we looked at 10 cars, drove 3 and haggled on trade value. He was extremely professional, easy going and easy to work with. Jahmal was clearly an expert on all the creatu drove 3 and haggled on trade value. He was extremely professional, easy going and easy to work with. Jahmal was clearly an expert on all the creature comforts of our GLK350 and an excellent teacher. His instructions were crisp and his lessons extremely friendly. Jason walked us through the business side of the deal quickly and without a glitch. I should have asked for a preview of the service department as this is most likely where I will bring the vehicle in the future. More
by dmixer
Employees Worked With
Scott Anderson, Jahmal Hemphill
March 14, 2014
Jim was a very friendly and helpful salesman. The purchasing process was painless and uncomplicated. The vehicle I purchased was in pristine condition and was at a great price. I was very pleased doi purchasing process was painless and uncomplicated. The vehicle I purchased was in pristine condition and was at a great price. I was very pleased doing business with this dealership and would recommend it to anyone interested in purchasing a vehicle. More
by jscebbi
Employees Worked With
Jim Cochran
March 12, 2014
Rob is great to work with! I am very selective on things I want and like in a car. He listened to all of what I said and took me right to a car that I couldn't pick out better myself. I couldn't ask for a I want and like in a car. He listened to all of what I said and took me right to a car that I couldn't pick out better myself. I couldn't ask for a better experience! Love the car; I don't see me going back to anything less now. More
by lberry789
Employees Worked With
Rob Bacharach
March 09, 2014
Friendly,knowledgeable,follows up on us often to make sure we are happy with our purchase. We would want Alton to be our salesperson again and again. Thank you Alton for your service! sure we are happy with our purchase. We would want Alton to be our salesperson again and again. Thank you Alton for your service! More
by pat mull
Employees Worked With
Alton Crawford
March 09, 2014
This is the second car I have purchased from this dealership. The sales process is always smooth, and service is fabulous. The dealership is immaculate, and always a pleasure to visit. I highly re dealership. The sales process is always smooth, and service is fabulous. The dealership is immaculate, and always a pleasure to visit. I highly recommend Clint Bex and Alton Crawford. More
by stanczak
March 09, 2014
It took all day to conclude this transaction but Alton structured the experience in a way that made positive. The customer experience is a launching pad for a great relationship. structured the experience in a way that made positive. The customer experience is a launching pad for a great relationship. More
by JoyceandNeil
Employees Worked With
Alton Crawford
March 07, 2014
I recently purchased a 2009 Mereceds-Benz SL550 from this dealership. I worked exclusively with Jim Cochran during the process. I am extremely happy with the level of service provided by Jim Cochran and th dealership. I worked exclusively with Jim Cochran during the process. I am extremely happy with the level of service provided by Jim Cochran and the Northlake Mercedes-Benz dealership. Jim was very responsive to my inquiries, assisted in all aspects of the transaction and coordinated the shipment of the vehicle from the dealership in North Carolina to my residence in Iowa. I would highly recommend this dealership and Jim Cochran. More
by jcour0144
Employees Worked With
Jim Cochran
