Mercedes-Benz of Northlake

Great Experience at Hendrick of Northlake My husband wanted me to test drive a Mercedes there and I really didn't want to. I loved my Cadillac DTS and really didn't think anything else except My husband wanted me to test drive a Mercedes there and I really didn't want to. I loved my Cadillac DTS and really didn't think anything else except a Cadillac. I have driven Mercedes, BMW, Audi's and I still just wanted one of the Cadillac SUV's. Plus my car had been paid off for years and really didn't want a payment, until mine was totally worn out (which it was but I was in denial) and I found a car I loved. So, I was on my way to meet with Mr. Jim Cochran (and I know the sales type and I was ready for him)! I was first greeted by a nice gentleman that opened the door for me, even though I turned around to see who he was really opening the door for, and no one was there! He was really opening the door for ME! Then, with a nice big smile, he offered me a cup of coffee, and showed me back to the coffee bar. Hummm, ok so I was really feeling the love but I wasn't going to give in this easy! I walked back to the lobby and Mr. Cochran was there. What a nice man! I was prepared for his "sales talk" but there really wasn't any! Just a nice conversation about the car, then as politely as I could, I told him that I really didn't think I would like it that well and I loved my Cadillac and that's what I really wanted, but OK, I would drive it, the whole time thinking I would probably be bringing it back. The deal was mostly contingent on the headlights being good so I could see at night. Well, long story short, I really liked him, loved the car, and we made the deal that night. The following day I came in to pick up my new ride, (and say goodbye to my precious cadi), and met with Jahmal and he walked me through all the new toys and gadgets and gave me his cell phone in case I needed to call him with questions. BWAHAAHAA!!! Boy, I hope he doesn't regret that! hee hee! In all seriousness, what a pleasure dealing with these professional NON sales people. I never felt like I was being sold to, or pressured. Only there to assist me and to make my experience as pleasurable as possible. I will be referring my friends! And stopping in for a good cup of coffee every now and then too! :) With warm regards, Sherry Harkey More

The best car buying experience I have had in a long time Garrett was wonderful and patient as he helped me through my anxiety around purchasing a car. Jamhal answered all of my questions about the Mercedes Garrett was wonderful and patient as he helped me through my anxiety around purchasing a car. Jamhal answered all of my questions about the Mercedes features, he is a true enthusiast. They both made my car buying experience pleasurable. More

Mercedes Benz of Northlake My experience with Mercedes Benz of Northlake was the most positive vehicle purchase experience of my like. Not only were the facilities world clas My experience with Mercedes Benz of Northlake was the most positive vehicle purchase experience of my like. Not only were the facilities world class, but the people my wife and I came in contract were as well. From Alton Crawford who led the team, to Jahmal Hemphill who helped us get acquainted with our new vehicle, to parts desk who helped us get some accessories for our new vehicle and to the person who helped us complete all of the documents required to purchase this vehicle. It truly was an impressive group of people and a great experience. Job well done! Ed & Kim Cook More

John Harper provided excellent customer service and follow-up. He was extremely knowledgeable and answered all of our questions. We highly recommend him and will refer him to other prospective buyers follow-up. He was extremely knowledgeable and answered all of our questions. We highly recommend him and will refer him to other prospective buyers. He was a pleasure to work with. More

The entire purchase process was a pleasurable experience. John Harper was inviting, knowledgeable of the product, and shared my excitement for the purchase. His facilitation of the deal made things run smoot John Harper was inviting, knowledgeable of the product, and shared my excitement for the purchase. His facilitation of the deal made things run smooth. I would definitely reach out to him again for our next Mercedes Benz purchase. More

Excellent people and attention given associated with my purchase. Very professional and helpful team. Would gladly refer anyone to them for future needs. Regards Greg Lowe purchase. Very professional and helpful team. Would gladly refer anyone to them for future needs. Regards Greg Lowe More

Best selection in the Carolinas for high end luxury vehicles, new or used. Sales staff get an eleven out of ten rating . Friendly, courteous, and above all , they are willing to go that extra little bi vehicles, new or used. Sales staff get an eleven out of ten rating . Friendly, courteous, and above all , they are willing to go that extra little bit that seals the deal. Definitely would recommend or purchase again from this dealer. You will be treated with the utmost respect and above all, if they say they will do it , that is exactly what they will do. More

From the moment we stepped into the brand new looking building of the Mercedes-Benz of Northlake shopping for a new car, my wife and I new that we came to the right place. Excellent facilities of the dea building of the Mercedes-Benz of Northlake shopping for a new car, my wife and I new that we came to the right place. Excellent facilities of the dealership are very modern, spacious, and well equipped. Friendly staff makes everything possible to make you feel comfortable and welcome. Great selection of cars and an excellent website help make the selection quick and efficient. All information that we requested upfront was presented in the most convenient and open format. Price negotiation was very friendly and rather quick. We ended up leasing a 2014 C250 Coupe. Car delivery was also excellent. I'd like to thank the entire team once again for a very pleasant car buying experience at the Mercedes-Benz of Northlake - our sales consultant DeMarco Crump, sales manager Clint Bex, finance officers Deryck Siebs and Mike Mihoch, and the delivery specialist Jahmal Hemphill. We will definitely recommend this dealership to friends and family, and are looking forward to a long lasting relationship. Sincerely, Yefim Novozhenets & Olga Hoagland More

Jim, Mike and Jahmal made buying my new automobile a great experience! Very knowledgeable, very polite and friendly! He was very understanding of what my needs were! I would definitely recommend this great experience! Very knowledgeable, very polite and friendly! He was very understanding of what my needs were! I would definitely recommend this dealership and representative to family and friends. More

Scott was very accommodating as we looked at 10 cars, drove 3 and haggled on trade value. He was extremely professional, easy going and easy to work with. Jahmal was clearly an expert on all the creatu drove 3 and haggled on trade value. He was extremely professional, easy going and easy to work with. Jahmal was clearly an expert on all the creature comforts of our GLK350 and an excellent teacher. His instructions were crisp and his lessons extremely friendly. Jason walked us through the business side of the deal quickly and without a glitch. I should have asked for a preview of the service department as this is most likely where I will bring the vehicle in the future. More