Mercedes-Benz of Oakland

Enjoyed every minute . Every body was very professional.. No pressure,. I was made very comfortable.. All of my questions. were answered , and no one made me feel that my q Every body was very professional.. No pressure,. I was made very comfortable.. All of my questions. were answered , and no one made me feel that my questions were dumb questions. More

John Jackson takes Great Care of us As a 63 year old who's last car was a 2003 ML, i bought the 2016 GLE with delight but some hesitation as it's like driving a computer; a bit daunting. As a 63 year old who's last car was a 2003 ML, i bought the 2016 GLE with delight but some hesitation as it's like driving a computer; a bit daunting. Noting my very low mileage, John Jackson set me up with instruction with Ted @ the dealership and it's been very helpful. That's GREAT customer service! Best Regards, Deborah (and Larry) Witalis More

Long time admirer first time leasee Great experience with Daniel Cooper and Claudia in finance - quick process and all my expectations were met and exceeded. And I’m not even talking ab Great experience with Daniel Cooper and Claudia in finance - quick process and all my expectations were met and exceeded. And I’m not even talking about the car which has been just as impressive so far More

Professional Service Professional, courteous service performed within the timeframe promised. Calvin Chan was very helpful to identify service work needed at this time an Professional, courteous service performed within the timeframe promised. Calvin Chan was very helpful to identify service work needed at this time and what service could be done during the next visit. More

Good experience Everything was handled in a professional and pleasant manner from the point of making an appointment through having the car washed and promptly return Everything was handled in a professional and pleasant manner from the point of making an appointment through having the car washed and promptly returned to me. More

Fantastic service as usual from John Jackson John makes everything so easy and we really appreciate the courtesy car so we don't have to disrupt our work week routine while getting our car servic John makes everything so easy and we really appreciate the courtesy car so we don't have to disrupt our work week routine while getting our car serviced. More

as usual, excellent...Brad N., is the best! I have no complaints, everyone was professional, courteous, and my car was ready on time. My usual service representative is on vacation, but Michael I have no complaints, everyone was professional, courteous, and my car was ready on time. My usual service representative is on vacation, but Michael is vey good as well... More

Another overall pleasant experience I dropped my E63 off for what I expected to be Express Service, but it didn't turn out that way. First, it was due for another part, which meant it wo I dropped my E63 off for what I expected to be Express Service, but it didn't turn out that way. First, it was due for another part, which meant it would likely take all day. I also decided to buy a set of tires while my car was there (they were on sale), but one of the tires was defective, and we had to wait for one to be shipped in. The final result was that a service that I thought would take an hour took six days. You might think I'm unhappy about that, but you would be mistaken. First off, none of the things that caused delays were the dealership's fault. Also, one of their responses to the situation was to provide me with a free loaner car, resulting in little to no negative impact for me. Also, my service advisor, Calvin Chan, was very conscientious about keeping me informed every step of the way. I left there a very happy customer. I came to these guys two years ago because I was unhappy with the attitude of another Mercedes-Benz dealer, and I've never regretted it. More

Great service and on time! My service attendant was professional and courteous! He explained what was performed on my vehicle and what to watch for within the next year. My ve My service attendant was professional and courteous! He explained what was performed on my vehicle and what to watch for within the next year. My vehicle came back washed and vacuumed! Straight up great service department! More

Great dealership! We purchased a 2018 GLE 350W SUV. This is our third Benz from this dealership. The staff here are helpful and professional. They always provide great We purchased a 2018 GLE 350W SUV. This is our third Benz from this dealership. The staff here are helpful and professional. They always provide great service and save my time. Highly Recommend. Thank you! More