Mercedes-Benz of Oklahoma City

excellent service dept. I got to the dealership several hours early due to inclement weather and they (Marlena) fit me in to their schedule and service was completed in a tim I got to the dealership several hours early due to inclement weather and they (Marlena) fit me in to their schedule and service was completed in a timely manner. I highly recommend this dealership. More

On my 4th Mercedes! Will never go anywhere else. Awesome dealership, friendly staff, excellent service. Have been to many dealerships across US and OKC is the best! Give them a try if your looking. Awesome dealership, friendly staff, excellent service. Have been to many dealerships across US and OKC is the best! Give them a try if your looking. More

Accolades to Andy Mills Andy is a true professional! We highly recommend him to anyone interested in internet Mercedes sales! His expertise was amazing and alleviated any fea Andy is a true professional! We highly recommend him to anyone interested in internet Mercedes sales! His expertise was amazing and alleviated any fears that we had buying out of state! He answered all questions, communicated daily and video taped every aspect of the car from first time viewing to loading it on a delivery truck. 5-stars to this gentleman! Thank you Andy. More

I myself work for a dealership. This store goes above and be on every time and in every department. This store has true leadership through out.Good job Todd Bondy. be on every time and in every department. This store has true leadership through out.Good job Todd Bondy. More

My husband and I were in negotiations with Andy Mills for almost 2 weeks, when we had agreed upon a price. We had sent him our deposit to hold the car and all of the paperwork that goes along with it. A coup almost 2 weeks, when we had agreed upon a price. We had sent him our deposit to hold the car and all of the paperwork that goes along with it. A couple hours after sending our information, Andy Mills calls us and tells us he will not honor that deal. We have emails and many text messages that Andy had given us this price multiple times over 2 weeks. We then asked to speak with his manager , Jeff Trebbien. He let us know Andy was mistaken and they couldn’t honor the deal because it was “too good of a deal”. But we had messages from Andy saying, the GSM was aware of the low offer and was still going to honor it . We then asked to speak with the GSM, Randy Bednar. Randy insulted my husband’s intelligence in asking him why we would believe that price was real. When you have messages stating that price every day for 2 weeks, why would we think that was incorrect ? He also insulted my husbands integrity accusing him of stealing from their dealership. My family has purchased several Mercedes over the years and I cannot stress enough how terrible this dealership is . They are full of false promises and terrible customer service . They will lie to you and they will take advantage of you. They should have done what was right and honored the deal they had given us for 2 weeks, but instead blamed us, the customer , and supported their employees fraudulent negotiation. Please do not waste your time or money with this dealership. More

They are very responsive to your questions and service needs. Also considerate of your time so, they start servicing your car immediately. They continue to check on you if you're waiting. needs. Also considerate of your time so, they start servicing your car immediately. They continue to check on you if you're waiting. More

Bryon The service provided was outstanding as always. Bryon The service provided was outstanding as always. You, Marlena and Franks always take great care of my CLS and me. Merry Christmas to all Bryon The service provided was outstanding as always. You, Marlena and Franks always take great care of my CLS and me. Merry Christmas to all of you and your families. See you next year, Alice Strong Simmons More

Everything went very well. The guys met me as I drive in- knew who I was and directed me to my Service Manager. Dry professional and efficient. in- knew who I was and directed me to my Service Manager. Dry professional and efficient. More

It was worst experience I ever had with mercedes benz service in 9 years. They said vehicle was fixed and I can drive knowing that rim was bent and tire wasn’t balanced right. I had to come back 3 times service in 9 years. They said vehicle was fixed and I can drive knowing that rim was bent and tire wasn’t balanced right. I had to come back 3 times to fix the same issue with the tire and vibration. Team was very unprofessional and I had to waste 10 hrs of my life driving back and forth. No compensation or discount was offered either. Service adviser Lance was able to resolve the issue and helped me to avoid coming back 4th time. More

Lance McHenry is the best service department representative I have experienced since I bought my first Mercedes in 2005. There is also a knowledgeable sales staff and those with proper authority representative I have experienced since I bought my first Mercedes in 2005. There is also a knowledgeable sales staff and those with proper authority are willing to negotiate. More