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Mercedes-Benz of Oklahoma City

Edmond, OK

4.8
851 Reviews
At Mercedes-Benz of Oklahoma City, we strive to outfit you with the finest automotive experience while treating you with the respect, honesty and friendliness that Oklahomans are known for buttoned-up German engineering delivered with an Oklahoma smile. As the only authorized Mercedes-Benz dealer in Oklahoma City - we're proud to represent this legendary brand, and we're equally proud to be a hallmark in the renaissance of Oklahoma City. We encourage you to take the time to browse our new and pre-owned inventory online, request more information about vehicles, schedule service, order parts, set up a test drive or inquire about financing.
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14240 Broadway Extension

Edmond, OK

73103

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Showing 851 reviews

December 17, 2017

Perfect service Vehicle was picked up from my business on schedule and delivered on schedule..I was contacted by the service manager with updates and the services nee More

by Marshall123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Dounn, Brenden Brown
Dec 18, 2017 -

Mercedes-Benz of Oklahoma City responded

We are so glad our team was able to get your vehicle's service all taken care of. Thank you for choosing us to work on your car. We will be sure to pass your kind words along to our team.

December 17, 2017

Broken part. Complete, on time and with an appreciated courtesy wash and vacuum. Time is my most valuable commodity so precise coordination is very important to m More

by Gary P
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Bankston
Dec 18, 2017 -

Mercedes-Benz of Oklahoma City responded

Gary, we strive to make your service experience as seamless as possible, it is great to know we meet those expectations. Be sure to let us know how we can help in the future.

December 13, 2017

Service Marlenea is very efficient. Whenever I come in for service I feel very well taken care of! Marlenea goes above and beyond to get me in and out as qu More

by Lubbockgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlenea Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The drivers are great and very personable!
Dec 13, 2017 -

Mercedes-Benz of Oklahoma City responded

We are so glad that Marlenea has been able to help with your service needs! Please let her, or anyone on our team, know if we can help in any way!

December 13, 2017

It was to fix my key battery again Key battery kept going out in every two weeks! 5 trips! This time they said it was a bent something in were the battery was & fix it. It was a differ More

by Mary Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance McHenry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2017 -

Mercedes-Benz of Oklahoma City responded

Hi Mary, thanks for the positive review. We, too, hope that we have your key issue fixed. We understand it must be frustrating to deal with!

December 12, 2017

Warranty work They took care of the problem the first time. They always have a loaner ready for us. And the car is always washed and clean when we pick it up. More

by BigEj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Thayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2017 -

Mercedes-Benz of Oklahoma City responded

THank you for the kind words, we are so glad our service team has been able to help!

December 10, 2017

Engine trouble light It took 3 visits for my husband but finally the Engine Light does not stay on! The staff at MB OKC treated him nicely. I didn't hear him complain. More

by FLiP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Challis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2017 -

Mercedes-Benz of Oklahoma City responded

We are glad we could help! And we apologize you had to stop in so many times to get the issue resolved, sometimes getting to the root problem can prove challenging at times. Thanks for your patience.

November 08, 2017

excellent service!! All personnel were courteous, nice waiting room that is stocked with drinks (water & coffee), and snacks. Nice seating room. The service advisors tr More

by jimbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Bondy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Trebbien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Hudgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : brent yates, kevin bratcher, Brian Koons, Brenden Brown
Nov 08, 2017 -

Mercedes-Benz of Oklahoma City responded

Thank you for your kind words! We are so glad our team has been able to help. Be sure to let us know how we can help in the future.

October 18, 2017

Great Sales Team and Service Ron White is a great Sales person. Tim Allred went out of his way to make sure I received the best deal, Would recommend dealership to all. More

by Soccergirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Allred
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2017 -

Mercedes-Benz of Oklahoma City responded

We are so glad that Ron & Tim were able to help make your purchase experience a great one! Be sure to let us know if there is anything else we can help with.

September 15, 2017

Failure to take care of customer On September 12, 2017, I went to the service center to obtain an estimate for a cracked headlight. The service person I spoke with told me that he w More

by sm
Customer Service
Recommend Dealer
No
Employees Worked With
I do not recall his name.
Oct 03, 2017 -

Mercedes-Benz of Oklahoma City responded

I apologize that you never heard back from our service team; that does not fit in line with the level of customer service we aim to provide our customers. If you would like to speak to us about this further, please reach out to our Service Manager, Bryon Hudgins, directly. Again we are so sorry you experienced this and we will do our best to not let this happen in the future.

August 21, 2017

Always a good experience The OKC Mercedes dealership is always a good experience. I truly adore my service advisor. The men who drive you to work are so pleasant too. More

by scrmom85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael, Norbert, Dewayne, Carl great drivers, Brent Yates
Aug 21, 2017 -

Mercedes-Benz of Oklahoma City responded

Thank you for the kind words! We love to have you as a part of the MBOKC family. Please let us know if there is anything we can do to help.

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