Mercedes Benz of Omaha

SLK 230 purchase I purchased a Mercedes Benz SLK off an Ebay auction a few years ago and got lucky. It was the best driving car I've ever owned. I hit a section of b I purchased a Mercedes Benz SLK off an Ebay auction a few years ago and got lucky. It was the best driving car I've ever owned. I hit a section of black ice on the interstate at highway speed and didn't have enough room to bring the car back under control resulting in a collision with a guard rail, rear end damage, car driveable, but repair cost estimates exceeded value of the car and the insurance totaled it. Putting me in the market for a used SLK 230. I live in the rockies and rwd vehicles are not much in evidence here so it was back online. The SLK I want is the R170 version which was made from 1998 through 2004. The total number of these cars sold in the US over that time frame is something less than 50,000 and only about 10 percent of those come equipped with the manual transmission. I'm of the opinion that people that put automatics in 2 seater sports cars seriously miss the point. My search was conducted over a two month period and many visits to dealerships in far off places for my daughter and other family members, Ipad in hand to facetime me so I could see these cars. I made offers on only a few of these cars over this time and kept coming back to a one owner 2001 at Mercedes Benz Omaha. The internet sales person assigned to me, Ashley, was very patient but never pushed. I got answers to my questions and her honest assessment of what the good and bad points of the car were. In the middle of all of this I got tapped providing daycare in a nearby town for my grandsons and became unavailable for more than a week. Did not stop Ashley from checking in, turns out they work on weekends. The long and the short of it is I made an offer they accepted and were very accomodating facilitating my picking the car up 550 miles from my home. The pick up was a smooth and enjoyable experience involving someone driving across the river to shuttle me from the rental car shop to the dealership. I drove the car that night on into Iowa to visit my family and show my, "new", car off to more of my grandsons. The following morning I try to lower the convertible top and it hangs up. Not an experience I've ever had with an SLK, although you read such horror stories on the mb forum. I called the dealership, knowing I had purchased an, "as is", vehicle with no warranty to fall back on. Ashley was again very helpful, arranging to schedule me in for an evaluation on my return trip home the following week. My assigned service advisor was Michelle. In the meantime I learned, off the forum, that one possible fix for the hanging top is to bang the right front at the top of the pillar with your fist. That actually works and I could get my top up and down after that. Not especially excited about doing that...but what is a convertible you can't get the top down on? My visit to the service dept. was a remarkable experience. I expected it to last about a half hour, the time it takes to plug the car into the diagnostics computer and print the results. Michelle found me in the customer lounge after a short time to tell me it was going to take more time...maybe as much as two or three hours because the mechanic assigned had begun to, "dig" , into the problem. Not really what I wanted to hear. Hour and a half passes and I'm standing in the parking lot of the dealership consulting my Ipad for advice about where I might eat when the young man who had driven me the week before found me to tell me Michelle is looking for you. I must have looked dismayed at this news because he quickly explained your car is ready. And it was...freshly detailed. Michelle had me put the top down and up and it works smoother than my old SLK ever did and all the accompaning hydraulic noices and electronic whiring sounds are gone too. She explained that the mechanic found that all that was needed was a good cleaning of the mechanism. The bill associated with two hours of shop time was going to exceed the evaluation cost I was pretty sure. Turns out at Mercedes Benz Omaha the service advisors see themselves as customer advocates. There was no charge, just an apology for the inconvience. I drove the car the 550 miles home that day and if anything it is a better car than the one I liked so much. I've never had such a positive experience with a dealership making a problem right as I had with this dealership. I've had phone calls and emails from various managers at MB Omaha inquiring about the experience in the few days since. Randy Vickers Laramie, WY More

Smartcar Lease Mercedes Benz of Omaha was the best experience I have had with a car dealership. I normally hate going to car dealerships because the people are despe Mercedes Benz of Omaha was the best experience I have had with a car dealership. I normally hate going to car dealerships because the people are desperate to get a sell so they are pushy and lie to get you to purchase their vehicles...but Carrie from Mercedes Benz of Omaha was not like that. She was not pushy at all and answered all the questions I had. She got me into a car for a great price and helped me with everything I needed. She did not overwhelm me with prices and gave me options on my miles. I hope she is there in 3 years when I go back to get another lease because she was a great car saleswoman and I wish more dealerships had people like her to work for them. Also I emailed Ashley Bazur alot of questions and she was extremely patient with me and answered every single question I had numerous times. I kept asking her to figure deals for me and get me at the lowest possible price and she did this for me numerous times. So I thank both of them so much for all the time they spent on me. More

A model of customer service After being in the car business myself for 3.5 years with experience in sales, training, and finance, I have high standards for salesman product knowl After being in the car business myself for 3.5 years with experience in sales, training, and finance, I have high standards for salesman product knowledge, transparency, and overall dealership customer service. From start to finish, the staff at Mercedes Benz of Omaha exceeded all of my expectations. I never felt pressured to make a premature decision, all communication was straightforward, and I always felt as if they were acting in my best interest. They treated me with courtesy and respect, and their attention to detail and high level of customer service are qualities that all dealerships should strive to emulate. Special thanks to Robert Quick and Randy Hansen for making my car buying experience not only painless, but very pleasant. I highly recommend this dealership. More

Great overall experience This is the third vehicle I've purchased from this dealership and would highly recommend them to all everyone. The service and professionalism of the This is the third vehicle I've purchased from this dealership and would highly recommend them to all everyone. The service and professionalism of the entire staff surpassed my expectations. More

Excellent and honest business practice!!! Robert Quick was the sales representative who assisted me and was very patient, understanding, honest, and fair with my personal vehicle situation and Robert Quick was the sales representative who assisted me and was very patient, understanding, honest, and fair with my personal vehicle situation and trade-in needs. Thanks to Robert and the MB Omaha team I was able to equitably trade in my old MB vehicle for a very nice GL450 model that my family can enjoy for years to come! More

Second to None I called to check on possibly trading in our ML350 for a GL350. Eric Stauffacher fielded my call and was professional and helpful throughout the whol I called to check on possibly trading in our ML350 for a GL350. Eric Stauffacher fielded my call and was professional and helpful throughout the whole procress. He found a vehicle that met our needs, there was zero back and forth with regard to price as the offer was fair to both parties with their first offer, and Eric constantly went the extra mile both before and after the sale. Our first experience at Mercedes of Omaha was amazing and I would have never expected that to be out done, it was. This says a lot about the continued excellence that this dealership delivers. I gladly drive 60 miles to deal with this team and I would probably drive across several states if we ever moved. Thank you again! More

Exceptional experience My whole experience has been nothing but outstanding with them. Andrew Williams really did a great job, his manager- unfortunately I don't remember hi My whole experience has been nothing but outstanding with them. Andrew Williams really did a great job, his manager- unfortunately I don't remember his name, did a fantastic job. I had the car delivered to my house as well! Everything was outstanding!! More

2015 ML250 My husband was trying to purchase a vehicle for me as a surprise present and with working four hours from home this was some feat. He secretly came i My husband was trying to purchase a vehicle for me as a surprise present and with working four hours from home this was some feat. He secretly came into Omaha to meet with the dealer and originally tried to purchase a used 2012 ML350 BlueTec for me unfortunately the vehicle was sold. This dealership looked all over the country to try to find another one that was similar to the one they had (black/black, BlueTec, low miles), they were unable to find one in the time frame my husband wanted. Then the salesperson called and suggested he consider the 2015 ML250. The salesman gave my husband a deal he couldn't pass up! The cat was out of the bag when my husband came into town and picked me up and took me to the dealership! I was shocked, surprised, and grateful all at the same time. I must say everyone at the dealership was professional and friendly! More