I worked with Roxy on purchasing a new E Mercedes; she was very helpful and accommodating. The dealership was willing to sell me a new 2018 car very near the price I was willing to pay. The financial officer was most helpful about informing me choices for buying, either a lease or outright purchase. Mercedes has a one time lease payment which worked well for me. The car drives like a dream.
They are terrible! They requested to take back my Mother in law's leased car multiple times (due to incredibly low mileage) and never once told her that they were rolling the remaining payments (totaling over $10,000!) into the new cars that she leased. They asked to take the cars back because they wanted them and then they made her pay the rest of the leases. This is a woman that they took advantage of for years / decades! This company/business is incredibly underhanded and dishonest! They penalized a person for something they requested and benefited doubly from! Worst car dealership in Omaha!
They are also awful when getting your car serviced! Took a long time and costs way too much!! Shady practices!
Thank you Scott Schuetz for providing a pleasant experience while purchasing my C300.
Scott took the time to listen to my needs and what I was actually looking for. He matched me up with the perfect vehicle. I also appreciate his advice with certain details that I wouldn’t have considered otherwise. Which made my satisfaction with my vehicle even more spot on.
Roxy went out of her way to help us find a car after our vehicle was totaled due to a car accident. She is so pleasant. Called often to keep us informed on locating a vehicle matching the Mercedes we previously had.
Drew Williams Greeted Me with a smile. I knew I wanted to test drive a used Volvo. I test drove the car with Drew. He was kind, professional and answered all my questions. Also, he let me drive the car to my husbands place of business to get his opinion. Got the thumbs up. Went back to the dealership. Made the deal and left with the Volvo..
I am very pleased and would recommend wholeheartedly Drew.
We have bought 5 used cars from Mercedes of Omaha over the past few years. Because they are part of the Baxter Group, they are able to see what is available across all of the dealerships. We have worked with Roxy on the last few deals. She is great to work with and always tries her best to get us the best price. We love working with her and Larry in the finance department.