Mercedes Benz of Omaha

I purchased a Great car at a great price. Quick purchase. Everything was handled in less than two hours! Great employees to work with! I would definitely refer this dealership to others! purchase. Everything was handled in less than two hours! Great employees to work with! I would definitely refer this dealership to others! More

Zach was extremely informative and helpful. He was not pushy. I mentioned the advertisement I had seen in the paper and he showed me exactly what cars were available. It was great because I knew what I pushy. I mentioned the advertisement I had seen in the paper and he showed me exactly what cars were available. It was great because I knew what I wanted and he was efficient in working out the paperwork. He delivered the car to us as well and reviewed the features. More

My wife and I had called about a used Infiniti that was on the website. We got the information we needed and decided we wanted to make the 90 mile drive to look it over and take a test drive. When we got on the website. We got the information we needed and decided we wanted to make the 90 mile drive to look it over and take a test drive. When we got there, Ashley had it waiting for us by the door. We went for a drive and she explained many of the features. She was very friendly and knowledgeable about the vehicle. When we got back to the dealership, they looked over our trade and gave us a better deal than they had guaranteed us on the internet due to the condition of our Lexus. Within 2 hours of when we had arrived, we drove the car, made the deal, and were on our way home. They even had the car full of gas for us. The experience was a very pleasant one as everyone at the dealership was friendly and helpful with anything we needed. It was a hot day and they gave us bottles of water the instant we walked in the door. Ashley was fun to deal with and treated us fairly, professionally, and also very personally. It was an excellent experience! More

This dealership is excellent; their standard for customer satisfaction is well above other dealerships. I recently purchased a used MB 1999 E320 , this car looked even better the day I pick it up. Our sales satisfaction is well above other dealerships. I recently purchased a used MB 1999 E320 , this car looked even better the day I pick it up. Our sales person Zach C. went above and beyond to make it happen. The staff are friendly and professional. I t takes good leadership and good people to deliver excellent care, this is what you will experience at this delaership. Thank you. More

The entire experience was amazing. The The entire experience was amazing. The Mercedes team was very professional, personable and friendly. I will continue to recommen The entire experience was amazing. The Mercedes team was very professional, personable and friendly. I will continue to recommend this dealership to others. Thank you! More

We bought our 2010 Mercedes GLK 350 in January of 2011. Today is 12 20 12. Buying the car was a breeze.. no pressure, easy, friendly. The real test of time is the service department. We are in our 60s Today is 12 20 12. Buying the car was a breeze.. no pressure, easy, friendly. The real test of time is the service department. We are in our 60s and have had our share of autos and many trips to dealer service departments living in many states of the USA. (CA,OR,WA,AK,MI,NY,MD,TX,FL,AZ and now Nebraska) The service department at Omaha Mercedes is the best we have ever experienced. Joey Johnson is a perfect example of this department. He is friendly, prompt with getting our vehicle in for service, calls and lets us know the condition of our car. He notifies us if there is anything else that needs to be done on the vehicle and has told us that everything looks good. Really, now how many places do that? Tells you the car is in great condition and doesn't try to sell you anything else. We live 75 miles from dealership and when we arrive at the service department, Joey has a car ready for us to use and when we pick up our vehicle, it is washed and inside ready for us to drive way. Kudos to Joey Johnson and the rest of the staff at Omaha Mercedes. Linda Atwater More

I have always gotten excellent service from this dealership. Derron Harriman has been a very pleasant, low-key gentleman to work with. Just first-class. He has come out to my home, several miles dealership. Derron Harriman has been a very pleasant, low-key gentleman to work with. Just first-class. He has come out to my home, several miles from the dealership, to help me with setting and adjusting the garage-door opener on my Mercedes E-350. He has done this twice. Certainly above and beyond the call of duty. More

I bought a new E350 from this dealer after owning 3 Acura vehicles. In Omaha, stick with Acura if service and quality are important to you. Never would I think Acura would trump Mercedes Benz, but in servi vehicles. In Omaha, stick with Acura if service and quality are important to you. Never would I think Acura would trump Mercedes Benz, but in service... 1) Three times I have taken my car in for a 'complimentary wash'. They use it as a sales benefit. They may as well call it the 'dollar wash' as there is always water dripping, water spots, and just generally there is no pride in the wash. Certainly not what you would expect for a luxury brand. Plus, on average I wait 30 minutes just for the wash. 2) Ordering parts, you have to call them back to see if it came in. Twice now, I ordered parts that were unbelievably marked up. This time I waited two weeks and then called just to make sure it was the process and not someone on vacation, again. On the flip side, Acura washes were perfection. No spots, cleaned interior, air freshener, etc. A full detail for free. Service always called you back when a part came in and you never felt like you had to follow-up on their jobs. I would suggest the Mercedes Benz of Omaha should take a cue from Acura of Omaha. It does make me unlikely to buy another Mercedes again or even recommend them. More