Mercedes Benz of Omaha

This is the worst dealership I have ever had to deal with, which says allot! I found the car online and when I went in to test drive it everyone was nice. It was a used car and was being used as a loa with, which says allot! I found the car online and when I went in to test drive it everyone was nice. It was a used car and was being used as a loaner for people getting service done to their cars. We drove it and liked the car but didn’t want to finance through the dealership so we went to talk to the bank and called a few days later to tell them we would take the car. I was told it was currently on loan to a customer but it was the end of the month so they asked if we would come in and sign the paperwork that night so the salesman could get his commission and they would give us another car to drive around until it would be back in the dealership the next day. The salesman was nice and I didn’t see the harm in it so we said ok. This is where their service went downhill! We were told it would only take a few minutes to sign the paperwork and had a game that night so we didn’t show up until around 8:30. They kept telling us they were waiting on one thing or another and soon it was after 10:00 and we had our two small kids with us. Eventually after threatening to leave we had the papers signed and were off in the loaner car. When I called the next day about if they would have ours detailed and ready before the end of day I was told the car wasn’t back yet and it would be tomorrow. I told them I couldn’t come to the dealership that day but if they would send a driver to our house with our car that would be fine and I would give them the rest of the paperwork and our cashier’s check. The next night a driver came to our house for the paperwork and check but did not have the car we purchased with him and didn’t know he was supposed to bring it. I called the salesman, then the sales manager, and finally the general manager of the dealership and was told they didn’t know where the car was at and it “may be at the airport” but they didn’t know. All of them were rude about it and not very apologetic. At this point I am stuck in this deal and sent the driver back without the paperwork. I was going on vacation with my family for a week and told them I really needed the car. 6 days later they finally call to tell me they have the car in. But by now I am out of town on vacation so I was not able to get it for a few days. Finally the salesman brings the car to my house almost 2 ½ weeks after I bought it, again with not much of an apology and leaves without giving me in transits or the paperwork I would need to license it. Because of the 2 ½ weeks it took me to get the car that only gave me a little over a week to license it. I figured at least getting the paperwork would be easy but I was wrong. It took 6 calls to the dealership and having to ask for the finance/accountant guy to get paperwork which was not what I needed to license the car so we had to have them send it again. The best part of this story is that when I did get the car it had 1,200 more miles on it than when I test drove it so I don’t know where the car went but it was not at the airport. I can’t count the number of emails and phone messages that I left that were unanswered. And after all that they put my family through, their offer to make things right was a free oil change and a discount on all the high priced things they try to sell you like undercoating. I told them what they can do with that free oil change and their dealership! Everyone has bad experiences at dealerships but everyone I tell this story to can’t believe it and I hope you consider it as well before stepping into this dealership. More

My husband had dropped in first to see about a Rainier I was interested in. He spoke with Ashley and she began looking for the vehicle I wanted. Ashley notified me when one came in and held it for me to t was interested in. He spoke with Ashley and she began looking for the vehicle I wanted. Ashley notified me when one came in and held it for me to test drive. The drive was wonderful, Ashley was very accomodating. Everyone I met or dealt with at the dealership was professional and seemed determined to place me in the vehicle I wanted. It had been 12 years since I had purchased a car and the experience was great. I will recommend Ashley and Mercedes-Benz of Omaha. More

Outstanding sales experience. If you are in the market for a premium vehicle, see Zach at this dealership. He will do everything possible to get you into the car that makes you happy at a price that enabl for a premium vehicle, see Zach at this dealership. He will do everything possible to get you into the car that makes you happy at a price that enables the whole transaction. The entire dealership is focused on the customer and makes the car purchasing process a pleasure. More

I stopped in to check on Sprinter Cargo Vans and ended up I stopped in to check on Sprinter Cargo Vans and ended up having a very enjoyable time with John. His knowledge of the vans is exceptional. We t I stopped in to check on Sprinter Cargo Vans and ended up having a very enjoyable time with John. His knowledge of the vans is exceptional. We took a great test drive; even going farther than normal to answer one of my questions I found his understanding of how they are used to be encouraging. His interest and enthusiasm are contagious. That's definitely a complement because I never felt pressured for a decision. I don't if I will buy a Sprinter van, but this clearly an excellent dealership. More

I had an absolute wonderful experience! The salesmen were very knowledgable of all the vehicles. They showed concern and made it a point to find something that works for me. They are very patient and friendl very knowledgable of all the vehicles. They showed concern and made it a point to find something that works for me. They are very patient and friendly people. I would refer this dealership to anyone! :) More

We were in the market for a small SUV (all wheel drive/4 wheel drive). Well my husband was, I was fine with our old car. We went to the car show in Omaha and on the way I kept saying "we are not getting a n wheel drive). Well my husband was, I was fine with our old car. We went to the car show in Omaha and on the way I kept saying "we are not getting a new car". Once at the show we sat in every suv in the place. When I sat in the 2011 GLK 350, I heard angels sing and I said to my husband. "This is my car" I knew we could not afford a new one. Darin (the salesman at the show) said they had used ones on the lot. We drove to the dealer during a major snow storm and took the GLK 350 for a test drive. Not once were we pressured to buy the car. Ryan was easy going and laid back. The best car buying experience we have ever had in over 30 years of purchasing vehicles. A fair deal was made for our trade in and the 2010 GLK 350. I would recommend this dealer and will buy from them again. Linda and Scott Atwater Brownville, NE More

My whole experience with buying my first Mercedes was awesome. Darin was very diligent in follow up and stayed in contact with me for over 6 months before I actually made my purchase, yet there was no p awesome. Darin was very diligent in follow up and stayed in contact with me for over 6 months before I actually made my purchase, yet there was no pressure or feeling of overbearing. He provided just the right amount of attention and information. During the actual transaction everyone at the dealership was excellent. I cannot imagine a better experience in any purchase. I will not ever shop or deal with anyone else after this experience. More

I came in on a Friday about an hour before the dealership closed. Considering it was the beginning of the weekend, I thought everyone would be ready to get out of there. Instead, I was greated by a friendl closed. Considering it was the beginning of the weekend, I thought everyone would be ready to get out of there. Instead, I was greated by a friendly salesperson who held the door open for me and directed me toward who I came to see. Darin Harriman was the person that I worked with on the car deal. I've bought a few cars in my lifetime, but he was by far the most friendly, honest sales person that I've worked with. Darin was staight forward with me and very easy to talk to. I was upside down on my vehicle and both Darin and the sales manager worked out a deal that we were both happy with. The thing that I liked most about the whole experience, is that I never felt pressured, or encountered any 'pushy sales people'. Everyone is professional and they know how to keep their customers happy. I will definetley do business with them in the future. More

Since being purchased by the Anderson Automotive Group, the customer service and satisfaction has risen steadily. Michael was very attentive in explaining my car's service requirements, and polished up my the customer service and satisfaction has risen steadily. Michael was very attentive in explaining my car's service requirements, and polished up my car before I left the dealership. Good folks! More

I went to Mercedes Benz of Omaha looking for a new car to replace my current Infiniti G35 coupe. I originally stopped by on a Friday night after they had closed just to see what they had on their lot. Zach c replace my current Infiniti G35 coupe. I originally stopped by on a Friday night after they had closed just to see what they had on their lot. Zach came out to make sure all my questions were answered even after the doors were locked. I visited again to take a test drive and Zach went over every detail of the car and Mercedes Benz as a company. I have never met a more professional salesman that knew the product they were selling. I have not purchased a vehicle yet, but I am still working with the dealer and will refer others to Zach because I know they will be treated with respect and great care. More