Mercedes Benz of Omaha

Always have excellent service from these guys. The entire staff is always professional and caring. The entire staff is always professional and caring. More

One of the worst experiences that I have had at a dealership service department. I brought my sprinter van in on August 1st due to it going into LHM. I dropped it off with Mark, and the specializ dealership service department. I brought my sprinter van in on August 1st due to it going into LHM. I dropped it off with Mark, and the specialized sprinter mechanic got it in right away, which was a huge plus. The mechanic test drove the van, and stated that it was throwing a code for low boost pressure/underboost and intermittent turbo actuator failure. Two days later, they stated that they fixed our #2 glow plug issue, test drove it, and it was fixed. We picked it up and continued our trip to Alaska. We drove less than five minutes away from the dealership and it went back into LHM. We then brought it back in to the sprinter mechanic. The next day, they stated the van needed a new turbo but it would take three days to arrive. We agreed and waited. After the seventh day of waiting at the dealership for any kind of communication, the mechanic then stated they were having trouble getting the original turbo out so that they could install the new one. Fast forward a couple of weeks, the new turbo is in, but the van continued to send itself into LHM. The mechanic then recommend to removed glow plug #3 and do a compression test, then a complete engine rebuild. They had no evidence to support the need for this service to be done (not one code pointing to the engine). Considering that I had already given them about $5000, I said no. I got the van towed out of the dealership and to a mechanic in Colorado. Who then diagnoses the issue within an hour of it arriving, but somehow a sprinter certified mechanic missed it. (It had nothing to do with engine failure or the turbo). However, the mechanic in Colorado stated that there have been damages done from when the new turbo had been installed and when glow plug #2 had been installed (both services done at Mercedes in Omaha). I then attempt to contact the service manager, Shaun, to explain the situation. Shaun stated that they did not actually replace glow plug #2. Meaning, they charged us for the part/service, we waited for it to be completed, and then picked it up to finish our cross country drive believing that the problem was resolved. Considering that this issue had caused the van to fail their inspection and it needed "immediate resolution", one would think they would have fixed the problem before they let the vehicle drive away. If not, it is negligence. The entire experience has been like pulling teeth. My phone calls have been bounced around to random people that cant seem to help. After leaving multiple messages, I would only get a call back at the end of the business day if at all. Most of the time I felt as if I were an inconvenience to them even as a paying customer. **The sales department on the other hand were very nice to us the entire time we had to hang out at the dealership. More

Johanna was absolutely amazing in her support of us buying our new car from another state. The entire team made the experience special and unique. buying our new car from another state. The entire team made the experience special and unique. More

Staff is very accommodating and super nice. They do a great job of keeping you updated on the maintenance of your vehicle. Prices are fairly reasonable. They do a great job of keeping you updated on the maintenance of your vehicle. Prices are fairly reasonable. More

The service is always excellent. All necessary repairs are explained. Everyone is courteous, and the lounge area accommodates a comfortable environment while waiting for a repair. All necessary repairs are explained. Everyone is courteous, and the lounge area accommodates a comfortable environment while waiting for a repair. More

I want to express my sincere appreciation for the outstanding service I received during my recent visit to Mercedes Benz of Omaha. From the moment I walked through the door, I was treated with profes outstanding service I received during my recent visit to Mercedes Benz of Omaha. From the moment I walked through the door, I was treated with professionalism, kindness, and respect. Mr. Scott Schuetz went above and beyond to ensure my experience was positive. Mr. Schuetz was patient, thorough, and knowledgeable, and they kept me informed every step of the way. I am particularly grateful for the excellent service provided by Austin and Bruce]. They are friendly, courteous, and very knowledgeable. Mercedes Benz of Omaha greatly values customer service, and I want to commend you for that. Your commitment to excellence is evident in every aspect, from the quality of your cars to the professionalism of your staff. Best, Willie. More

would not recommend the service poor communication the pricing very generic not specific to my vehicle pricing very generic not specific to my vehicle More

Poor customer service, call backs seem rare, and calling in just as frustrating on hold for long periods in just as frustrating on hold for long periods More

Very responsive, extremely helpful, personable and excellent workmanship Work done timely and courteous in interactions excellent workmanship Work done timely and courteous in interactions More

I had a great experience with Christopher Rath. He took his time throughout the entire buying process to ensure I was happy with my purchase. After the purchase was finalized, Mr. Rath made sure I He took his time throughout the entire buying process to ensure I was happy with my purchase. After the purchase was finalized, Mr. Rath made sure I knew the ins and outs of the car (as he did before the purchase) and stated if I had any questions once I got home I could give him a call. I totally recommend this dealer/dealership, I had been to five dealerships before Mercedes Benz of Omaha, and this by far beats all the others in regards to customer service. More