Mercedes-Benz of Ontario

Amazing experience! From the General Manager, Yogi, to the Salesman, AB to the Finace Manager, Afshi, I cannot speak highly enough. Did not feel Salesy. Felt like they g From the General Manager, Yogi, to the Salesman, AB to the Finace Manager, Afshi, I cannot speak highly enough. Did not feel Salesy. Felt like they genuinely wanted us to have a great purchase experience as well as want us to have a great experience as Mercedes owners and want us to be repeat customers. And we absolutely will be! More

My experience was close to meeting my expectations and overall, a great experience. From the moment we arrived, We were greeted by the front desk staff. They were kind and professional and made the welcom overall, a great experience. From the moment we arrived, We were greeted by the front desk staff. They were kind and professional and made the welcome experience great. One of the Sales reps on the floor offered us water which was a nice touch. We were told by Lee we were meeting Mr. Champagne, upon us arriving we did not. Trevor Harlow is who we were introduced to and did a stellar job at representing Mercedes Ontario and the automobiles that you offer. We test drove 2 different cars, as we had a car on hold at another location but wanted to do our due diligence in ensuring we were making the correct decision. After test driving both cars, we ran the numbers on one of them to see if it aligned with our price point and it did. At that point I had to go home and weigh the pros and cons of which car I was going to go with and Trevor was patient in that process and kept in contact while we made that decision to let us know if the car was sold to someone else. After weighing the pros and cons we decided on the car at Mercedes Ontario and Trevor let us know it was still available and we set an appointment to come check out the car one more time and seal the deal. Trevor was kind enough to offer transpiration if I needed a way to get to the dealership for our appointment, although I ended up not needing it, it was a nice gesture and made my experience that much better. Upon my arrival to Mercedes the next day back to the dealership, the front staff again were professional and truly welcoming. Trevor then showed up to work with me and introduce me to Dani Constantine and the experience got even better. I cannot express enough how professional, kind, friendly, and knowledgeable Dani was on the car I was interested in. If it was not for him, I would have not been sure I made the right decision. He took his time, walked me through everything digitally with teh car and its' system and that took my experience to the next level. Mercedes Ontario is truly lucky to have Trevor and Dani as part of your team. Finally, after everything was said and done, Dani had the car cleaned and prepared for me with a bow and took a picture of me to send to my husband so he could know how everything was going through the process since he had to work that day. I also finally got to meet you. I have never been a fan of going to a dealership and purchasing a car, but I must say this was the best experience I have ever had. My only feedback would be the transparency in the condition of the car. When test driving I knew the car I purchased was front wheel drive, what I did not know was that this meant that it would not be a silent drive something I thought all Mercedes automobiles were built to that standard, and something my previous Land Rover drove like, so I will have to get used to hearing that noise and know that nothing is wrong with the car. After I left the lot, I was unsure if something was wrong with the car because I heard this noise while driving and did my research as well as contacted Mercedes to confirm the last maintenance, which made me realize I would have to live with the sound since once you buy that is it there is no cool-off period . I also over looked that the interior trunk of my car was scratched up a lot . This was a pre-certified car; it would have been nice for that to have been mentioned to me upfront. Also, the car did not come with a retractable cargo trunk cover, although the holes are there for it and this car was previously a lease, I was curious as to why it was not in the car and why I was not informed of this. Last is the finance process. I was financing through my credit union and although the Finance rep was truly nice, professional, and did not pressure me into buying the extended warranties and maintenance plans, I wish that time could have been expedited. Overall great experience More

Very attentive staff. Easy to work with. Show room is very nice! Over all it was good Easy to work with. Show room is very nice! Over all it was good More

The dealership is well established with employees who are courteous and hardworking , their loaner car program is excellent courteous and hardworking , their loaner car program is excellent More

Very professional staff, it’s always a great experience, easy and fast to make an appointment, loaner cars are so convenient. easy and fast to make an appointment, loaner cars are so convenient. More

Louis Hakime and all the Team at Mercedes Ontario were outstanding. They are very professional, courteous and made this sale a pleasant transaction for me. outstanding. They are very professional, courteous and made this sale a pleasant transaction for me. More

Helped me get into a loaner for my service appointment very easily, great attitude, fast and def would go to him anytime in need help! very easily, great attitude, fast and def would go to him anytime in need help! More

I like the organization of the service department and the excellent customer care and service. The advisor assigned to me, Kyrillos Moussa is fantastic, knowledgeable and very professional. He should be on y excellent customer care and service. The advisor assigned to me, Kyrillos Moussa is fantastic, knowledgeable and very professional. He should be on your sales team. More

Ree was kind and helpful. I saw Christian Lopez who’s normally my advisor- I said hi! & he took my service call on. He’s just so kind and thoughtful! Everyone at MB of Ontari I saw Christian Lopez who’s normally my advisor- I said hi! & he took my service call on. He’s just so kind and thoughtful! Everyone at MB of Ontario is so kind and thoughtful. Christian though… he’s literally the reason I will continue to buy MBz! He’s so professional knowledgeable and supportive. He remembers conversations and checks in. He keeps me apprised to the service situation and is committed to excellence. I genuinely love taking my GLA250 in because I know it’s going to get the royal treatment just like I do! I so appreciate the awesome customer service and service support! Additionally, the car wash is better than a $500 detail/wax job!! Thank you to each and everyone on the crew at MB Ontario!!! I’ll be a customer for life!! More