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Mercedes-Benz of Ontario
Ontario, CA
1,290 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
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Showing 1,290 reviews
December 04, 2022
Great! ! Dealership Really Work to get you into the Vehicle of Choice are Help with a different choice. They need to Expand the Dealership to that Open adjac ! Dealership Really Work to get you into the Vehicle of Choice are Help with a different choice. They need to Expand the Dealership to that Open adjacent land there by them. It would be Super Great!! Really!! More
by Kodiac1
Employees Worked With
Phil Gibson
November 30, 2022
Great service! Car buying experience was great. The process was as easy and informative. Ali was very helpful and professional. Highly recommend!!! Car buying experience was great. The process was as easy and informative. Ali was very helpful and professional. Highly recommend!!! More
by vucla888
Employees Worked With
Ali Ferdaous
November 28, 2022
My sales guy Jonathan Graham was a gem. Even if I didn’t purchase anything I would’ve recommended my friends and family to him. Not a fan of dealerships but this experience was by far the b Even if I didn’t purchase anything I would’ve recommended my friends and family to him. Not a fan of dealerships but this experience was by far the best. More
by Holly
Employees Worked With
Dennis Veals, Jonathan Graham
November 10, 2022
If you have a lot of money to burn or simply don't care, this is the place to go. I checked on a few items while I was there, all I can say is "over-inflated" is the best I can come up with. In 4,000 mil this is the place to go. I checked on a few items while I was there, all I can say is "over-inflated" is the best I can come up with. In 4,000 miles my car will no longer be under warranty and I will find alternative service options. I asked what the cabin air filter costs at Fletcher Jones and was told $179+. The same product can be bought, and I bought one, for around $25. I have found several of the service personnel to be argumentive to the point where they simply don't show any interest in customer satisfaction. I had a courtesy car twice. On the second I was told I had driven the car hundreds of miles, I would have to pay. I was told they would fill up the gas at $8.00 a gallon. I had actually driven the car 15 miles to my house, parked the car in my garage then drove it 15 miles back to the dealership. I would NEVER make use of that again. I'm afraid of what wool they would try to pull over my eyes again. I have to tell them to NOT touch my tires as several times, before I made them stop, I was coming out with 51 psi in all 4 tires. No wonder my tires wore out in 32,000 miles. I was offered a "great deal" to replace them with the same tires at around $2,000. Instead I went to the local Ford dealer and bought 70,000 Continental tires with all the associated extras like blowout, road hazard, road service, etc. for half Fletcher Jones' price. So, with the very dissatisfaction I have witnessed, prices, service shortcomings, etc. All I can say is NEVER AGAIN. More
by roninxian
Employees Worked With
Mike Doehla, Yesenia Aguilar
October 23, 2022
Derek Nguyen and Andy Tan were amazing sales people. Right from the beginning they listened to my concerns and wishes and immediately worked to find a solution that works for me and the company. Andy fu Right from the beginning they listened to my concerns and wishes and immediately worked to find a solution that works for me and the company. Andy furthermore kept me well informed through the entire process and made sure that all my questions that i may have were answered. I have gotten my Mercedes cars from a few dealers before. MB West Covina, MB Arcadia, MB Southbay and MB Beverly Hills. Yet I feel that MB Ontario made me feel at home the most and right from the start. I really appreciate their hospitality that they provided from the start. You have good people that truly care. More
by Mintmajesty
Employees Worked With
Derek Nguyen, Andy Tan, Sam Ghobadi
October 16, 2022
I would like to give credit where credit is due. I was a first-time customer at Mercedes-Benz of Ontario's service dept. I had an issue, and James Grajeda stepped up and immediately took care of the I was a first-time customer at Mercedes-Benz of Ontario's service dept. I had an issue, and James Grajeda stepped up and immediately took care of the problem. He represented Mercedes-Benz with his professionalism, and courtesy. More
by espinozas626
Employees Worked With
Eric Anaya, James Grajeda
