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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,289 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,289 reviews

July 05, 2013

I initially went to the dealership for a quote on my S430's value. I had no expectation of finding a replacement Mercedes that would meet our needs (we needed an SUV with towing and a powerful engine). More

by dawnlarsen370
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 10, 2013 -

Mercedes-Benz of Ontario responded

Hi Dawn, Thank you for your kind words and for choosing Mercedes-Benz of Ontario. I'm so happy to hear of your positive experience working with Michael. We would be thrilled if you would also share your raves and reviews on Google Plus! https://plus.google.com/116073743307043029322/about?hl=en Thank you for your loyalty and we appreciate your business. P.S. Like Us on Facebook to connect with us and other Mercedes-Benz owners. You will receive updates on new model releases, special events, monthly savings and more! Facebook http://www.facebook.com/mbontario Respectfully Heather Lewis

July 04, 2013

Ming was an excellent sales consultant. He made me and my family feel at home when he toured the place to us. He took an extra mile by providing us great customer service. He went above and beyond on what we More

by Ladyviolet87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 10, 2013 -

Mercedes-Benz of Ontario responded

Thank you for your kind words and for choosing Mercedes-Benz of Ontario. I'm so happy to hear that Ming took such great care of you during your visit. We would be thrilled if you would also share your raves and reviews on Google Plus! https://plus.google.com/116073743307043029322/about?hl=en Thank you for your loyalty and we appreciate your business. P.S. Like Us on Facebook to connect with us and other Mercedes-Benz owners. You will receive updates on new model releases, special events, monthly savings and more! Facebook http://www.facebook.com/mbontario Respectfully Heather Lewis

June 25, 2013

Michael Georgie has given my husband and I the best experience by far from any car dealership we have ever encountered. He was very honest, friendly, and helpful. We went in without the anticipation of More

by artr433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2013 -

Mercedes-Benz of Ontario responded

Thank you for your kind words and for choosing Mercedes-Benz of Ontario. I'm so happy to hear that Michael took such great care of you during your visit. We would be thrilled if you would also share your raves and reviews on Google Plus! https://plus.google.com/116073743307043029322/about?hl=en Thank you for your loyalty and we appreciate your business. P.S. Like Us on Facebook to connect with us and other Mercedes-Benz owners. You will receive updates on new model releases, special events, monthly savings and more! Facebook http://www.facebook.com/mbontario Respectfully Heather Lewis

June 23, 2013

Ming Marcum, provided an excellent Service Solution creating a pleasant car purchasing experience for my wife and I. Ming was very knowlegable about all aspects of the Mercedes Benz while demostrating More

by winwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 24, 2013 -

Mercedes-Benz of Ontario responded

Thank you for your kind words and for choosing Mercedes-Benz of Ontario. We would be thrilled if you would also share your raves and reviews on Google Plus! https://plus.google.com/116073743307043029322/about?hl=en Thank you for your loyalty and we appreciate your business. P.S. Like Us on Facebook to connect with us and other Mercedes-Benz owners. You will receive updates on new model releases, special events, monthly savings and more! Facebook http://www.facebook.com/mbontario

June 18, 2013

We recently purchased a Mercedes E350. The first time we went in was just to look at the options (I had pretty much already decided on the E350). Michael was very understanding of our situation (we had a m More

by mcminn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2013 -

Mercedes-Benz of Ontario responded

Thank you for your kind words and for choosing Mercedes-Benz of Ontario. We would be thrilled if you would also share your raves and reviews on Google Plus! https://plus.google.com/116073743307043029322/about?hl=en Thank you for your loyalty and we appreciate your business. P.S. Like Us on Facebook to connect with us and other Mercedes-Benz owners. You will receive updates on new model releases, special events, monthly savings and more! Facebook http://www.facebook.com/mbontario Respectfully Heather Lewis

May 19, 2013

Do not attempt to purchase a vehicle from MB of Ontario. I just took delivery of my beautiful new CLS550 from another reputable dealer at an amazing price. My experience with Internet Manager, Joe Obrien More

by lakrfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 23, 2013 -

Mercedes-Benz of Ontario responded

Hello Rick Congratulations on your recent purchase. I am happy to see that you have chosen the Mercedes-Benz brand although you didn't make the purchase at MB of Ontario. Thank you for your most valuable feedback and I hope you accept my apologies for not having met your expectations. As a Fletcher Jones company we do not exchange our most valued pricing over the internet or phone. As part of the Nation’s #1 dealer we pride ourselves in the most exclusive financing and structures which involves pricing. I am surprised to hear that we were not able to obtain the vehicle you were looking for as we have access to 1000s of new Mercedes-Benz. Perhaps some miscommunication was the cause. Nevertheless I hope that you will give us an opportunity to service your Mercedes-Benz and show you that we genuinely do care. All the best Heather Lewis, Client Care Manager

May 24, 2013 -

lakrfan responded

If you're not going to quote pricing and effecuate deals over the internet, then you might consider closing down your internet department. All your competitors are quoting pricing via the internet and phone.

May 29, 2013 -

Mercedes-Benz of Ontario responded

Rick, Thank you for your feedback. I am sorry that we did not meet your expectations. Heather Lewis, Client Care Manager

May 10, 2013

Mike was up front and told me that the part they ordered was not up to MB standards and re-ordered the part. That is what I want. A true friend in the business. More

by efpate1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
May 13, 2013 -

Mercedes-Benz of Ontario responded

Thank you for your kind words and for choosing Mercedes-Benz of Ontario. We would be thrilled if you would also share your raves and reviews on Google Plus! https://plus.google.com/116073743307043029322/about?hl=en Thank you for your loyalty and we appreciate your business. P.S. Like Us on Facebook to connect with us and other Mercedes-Benz owners. You will receive updates on new model releases, special events, monthly savings and more! Facebook http://www.facebook.com/mbontario Heather Lewis, Client Care Manager

May 05, 2013

Ming is a good sales pro.. he made us feel confortable and help us make up our mind in buying our car without feeling being pressured. All in all its a pleasant buying experience and will tell our freinds More

by gphrealty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2013 -

Mercedes-Benz of Ontario responded

I'm so pleased to read your review and hear that Ming made your visit with us memorable. We would be thrilled if you would also share your raves and reviews on Google Plus! https://plus.google.com/116073743307043029322/about?hl=en Thank you for your loyalty and we appreciate your business. P.S. Like Us on Facebook to connect with us and other Mercedes-Benz owners. You will receive updates on new model releases, special events, monthly savings and more! Facebook http://www.facebook.com/mbontario Respectfully Heather Lewis

May 05, 2013

I will tell everybody to go to MB of Ontario. The whole staff is top notch and they do work for you. Joe O'Brien and Bryan Fitzpatrick are like one of your family members, Buying a car can be a real pain, More

by efpate1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2013 -

Mercedes-Benz of Ontario responded

Thank you for your kind words and for choosing Mercedes-Benz of Ontario. I'm so pleased to hear that Joe O'Brien and Bryan took such great care of you during your visit. We would be thrilled if you would also share your raves and reviews on Google Plus! https://plus.google.com/116073743307043029322/about?hl=en Thank you for your loyalty and we appreciate your business. P.S. Like Us on Facebook to connect with us and other Mercedes-Benz owners. You will receive updates on new model releases, special events, monthly savings and more! Facebook http://www.facebook.com/mbontario Respectfully Heather Lewis

May 02, 2013

Ming Marcus is an exceptional salesman, but I must add that he is an even better person. He is always there to answer my questions, always gets back to me no matter day or time. He has offered so much h More

by steph7209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2013 -

Mercedes-Benz of Ontario responded

Thank you for your kind words and for choosing Mercedes-Benz of Ontario. I'm so pleased to hear that Ming took such great care of you during your visit. We would be thrilled if you would also share your raves and reviews on Google Plus! https://plus.google.com/116073743307043029322/about?hl=en Thank you for your loyalty and we appreciate your business. P.S. Like Us on Facebook to connect with us and other Mercedes-Benz owners. You will receive updates on new model releases, special events, monthly savings and more! Facebook http://www.facebook.com/mbontario Respectfully Heather Lewis

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