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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,287 reviews

January 23, 2021

Excellent service! Tony Garcia assists us with our maintenance service needs. Easily check out a loaner car. Upon picking up my car and returning the loaner was smooth in and out experience. More

by renegibson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
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Jan 26, 2021 -

Mercedes-Benz of Ontario responded

Hi Rene, We couldn't be more grateful to know Tony Garcia provided a visit worthy of a 5 star rating! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! We truly look forward to serving you again! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

January 20, 2021

Excellent ! the sales agent Jyhan is very helpful and friendly and very patient to us . I would like to recommend this dealership to my friends who would like to buy Mercedes Benz car More

by EM
Recommend Dealer
Yes
Employees Worked With
Jyhan Fayad
Report | Print
Jan 20, 2021 -

Mercedes-Benz of Ontario responded

Hi EM, Jyhan and our team were ecstatic to have be able to work together and get you into a new Mercedes-Benz ! We truly appreciate your business and look forward to assisting you with all of your Mercedes-Benz needs. Congratulations on your purchase! Enjoy! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

January 19, 2021

Great service knowledgeable staff and very friendly thank you for everything you guys do. Thanks for I bought a car from you guys love the service. More

by rcervan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Jan 19, 2021 -

Mercedes-Benz of Ontario responded

Hello, We strive to be the best in the business, and thrilled to know our talented team members exemplify that! Our team is grateful to know of their exquisite service as we are truly honored to have earned your business & recommendations! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

January 19, 2021

We are loyal customers and always feel we are taken care of! Never feel pressured to buy. They have amazing customer service and their follow up is greatly appreciated! Thank you Yogi, Eli, Cameron and Joha More

by ielar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yogi Kang, Frank Wannes, Johan Somi, Cameron Zerpoli
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Jan 19, 2021 -

Mercedes-Benz of Ontario responded

Hello, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about Yogi, Eli, Cameron, & Johan, truly reflect our mission; delivering world-class service experiences! We are pleased to know of their true professionalism and the importance of not being pressured on your purchase decisions. We are grateful for the opportunity to serve you and earn your business! We look forward to building a lifelong relationship with you. Congratulations on your new Mercedes-Benz! Enjoy every mile! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

January 19, 2021

This Ontario Dealership is exceptional. Everyone is courteous and friendly. Greatly appreicate this service. Thank you. I will continue to use this Dealership for my Mercedes-Benz needs. More

by socaltrkbodies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gil
Report | Print
Jan 19, 2021 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes-Benz of Ontario want all of our guests to have an exceptional experience and so pleased to read that our entire team attended to your visit with the utmost professionalism, courteousness, and in a friendly manner. We couldn't be more thrilled to have earned your business and truly appreciate such thoughtful recommendations! Best, Your Friends and Family at Mercedes-Benz of Ontario

January 16, 2021

There are no words to describe Aileen Lopez. She is the best and should be on the Executive Team for customer service. She has been the sole reason for my dedication to Mercedes Benz of Ontario. I have p More

by Star4jass
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aileen Lopez, Natalie Duncan
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Jan 18, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your business & the 5 star rating! Alieen and our Mercedes-Benz of Ontario team are truly privileged to assist you during with all of your beautiful Mercedes-Benz needs! We could not be more touched to have your genuine sediments as we are beyond grateful to consider you part of our Fletcher Jones family! Thank you for allowing us the opportunity to earn your business! With Sincere Gratitude, Your Friends and Family at Mercedes-Benz of Ontario

January 14, 2021

I was very pleased and satisfied with the service I received for my vehicle. Everyone was very polite and professional. The employees observed covid safety precautions. More

by Cathy
Recommend Dealer
Yes
Employees Worked With
Danika Doering
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Jan 14, 2021 -

Mercedes-Benz of Ontario responded

Hi Cathy, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts our service team put forth during your service visit and appreciate you complementing our level of service. Thankyou for your business, we look forward to welcoming you back! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

January 14, 2021

Great place to do business, workers are very courteous always wanted to help in every way possible. Service to my vehicle always a job well done never have or had any issues. More

by Romaldo simpson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Jan 14, 2021 -

Mercedes-Benz of Ontario responded

Hi Romaldo, We are so thrilled to know you consider a dealership a great place to conduct business! Our team couldn't be more pleased to read of the courteous and helpful manner your were assisted with! We are grateful for your business and look forward to providing you that same awesome level of service and your next scheduled visit! Best, Your Friends and Family at Mercedes-Benz of Ontario

January 13, 2021

Service was top notch. My service adviser helped me with everything I needed. The Mercedes Benz service experience is like nothing else in the industry. Everyone takes great pride in helping the customer. More

by Matdivo17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chien
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Jan 14, 2021 -

Mercedes-Benz of Ontario responded

Hello, Wow! Thank you for your compliments and 5 star review! We are so pleased to know of the top notch service Kevin provided addressing all of your vehicle needs. Your wonderful rating reflects our mission; delivering world-class service experiences! Thank you for your business! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

January 12, 2021

Everyone at Fletcher was courteous and eager to help when I had questions! My service rep was an excellent young professional representative offering his assistance. More

by Rose M Echeverria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Report | Print
Jan 12, 2021 -

Mercedes-Benz of Ontario responded

Hi Rose, The team at Mercedes-Benz of Ontario strives to be the best in the business, and we are thrilled to know your recent service visit truly exemplifies that! We are happy to read of the attentiveness he dedicated to ensure your concerns were properly addressed. Our team is grateful for your business and our entire team looks forward to welcoming you back! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

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