Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Ontario
Ontario, CA
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Filter Reviews by Keyword
By Type
Showing 1,287 reviews
July 29, 2020
Best best best !!! Super. Nice. My friend. 😎look good nice. Haha I’m baoxin. Remember me help me ok. Please let me get new car this year finish. nice. Haha I’m baoxin. Remember me help me ok. Please let me get new car this year finish. More
by Hebaoxin84
Employees Worked With
Hector Altamirano
July 25, 2020
Friendly and good service The service staff explained all that was done and were helpful with a few questions. The service center is always so nice, kind and welcoming. The service staff explained all that was done and were helpful with a few questions. The service center is always so nice, kind and welcoming. More
by sukwoole
Employees Worked With
Kleber Romani
July 24, 2020
The service staff was very efficient, professional and courteous. Answered all my questions and concerns quickly. I felt safe bringing in my car during Covid 19. courteous. Answered all my questions and concerns quickly. I felt safe bringing in my car during Covid 19. More
by hgunlaiatlaw
Employees Worked With
Mike Doehla
July 23, 2020
Benz-up Good work and no play thats what i like about Mike. I know im in good hands with Mike, Need more men like him. Thanks Good work and no play thats what i like about Mike. I know im in good hands with Mike, Need more men like him. Thanks More
by mclee1948
Employees Worked With
Mike Doehla
July 21, 2020
Me. Gerald Corona is exceptionally awesome service advisor. Very professional and has excellent customer service skills and has great and friendly attitude. He is truly an asset to your dealership. advisor. Very professional and has excellent customer service skills and has great and friendly attitude. He is truly an asset to your dealership. More
by jesse
Employees Worked With
Gerald Corona
July 21, 2020
Terrific experience Christian and Robert in the service department were excellent I would highly recommend both of them. They both explained the repairs needed. I felt very confident having Fletcher Jones department were excellent I would highly recommend both of them. They both explained the repairs needed. I felt very confident having Fletcher Jones do the necessary repairs on my vehicle More
by lynnjis
Employees Worked With
Robert Tabor, Christian Lopez
July 21, 2020
The Service personal was excellent. Bailey Mitchell was very sensitive and professional in arranging All my service needs and Mike Doehla is always the best Advisor. very sensitive and professional in arranging All my service needs and Mike Doehla is always the best Advisor. More
by Tina Cunnigan
Employees Worked With
Bailey Mitchell , Mike Doehla, Gerald Corona, Jorge Montoya, Tony Garcia
July 20, 2020
I was treated with respect and kindness and With professional service. I ttikntime tondealnwieh my issues in a timely manner Honest and helpful. Payment was handled quickly. professional service. I ttikntime tondealnwieh my issues in a timely manner Honest and helpful. Payment was handled quickly. More
by Rosanne_branham
Employees Worked With
Robert Tabor
July 19, 2020
Thank you Miles Frank and Mercedes Benz of Ontario for your Excellent Customer Service. I will definitely continue to take my GLC300 for Service there. your Excellent Customer Service. I will definitely continue to take my GLC300 for Service there. More
by Gilbert A.
Employees Worked With
Miles Frank
July 18, 2020
I hit a pot hole When I thought the dealership could not get any better, I am proven wrong. I met the new service manager, Phil Carreon, and he is truly awesome. A v When I thought the dealership could not get any better, I am proven wrong. I met the new service manager, Phil Carreon, and he is truly awesome. A very delightful person 100%. Everybody I talked to loves him, and so do I. More
by M-B Payne, Cathy78
Employees Worked With
Valet Manager, Jorge Montoya
