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Mercedes-Benz of Ontario
Ontario, CA
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
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Showing 1,287 reviews
July 03, 2020
I keep coming back so I must be happy. Appreciate the service and the ability to get a loaner car. I do wish there were not so many follow up calls and emails. service and the ability to get a loaner car. I do wish there were not so many follow up calls and emails. More
by cherrick
Employees Worked With
Trevor Harlow, Rudy Ramirez, Kleber Romani
July 02, 2020
Phil took the time to explain the process & kept me well informed on the service of my vehicle. He was Very professional, attentive, & provided great Customer Service! informed on the service of my vehicle. He was Very professional, attentive, & provided great Customer Service! More
by TD
Employees Worked With
Phil Gibson
July 02, 2020
Excellent service. Tony was very professional and handled all my service needs. Courtesy car appreciated. Would recommend Tony and Mercedes-Benz service to all. Thank you! handled all my service needs. Courtesy car appreciated. Would recommend Tony and Mercedes-Benz service to all. Thank you! More
by Cfuertsch
Employees Worked With
Tony Garcia
July 01, 2020
Took good care of my CLA250 Mercedes Benz after tires being slashed by vandals. Fast but $$$$ repairs That cost me extra money because of vandalism being slashed by vandals. Fast but $$$$ repairs That cost me extra money because of vandalism More
by Lynson
Employees Worked With
Jorge Gil
July 01, 2020
Support al 100% Abe take care of us at 100% committed to satisfied our necessities, he looks for the best deal, I appreciate the result with our car Abe take care of us at 100% committed to satisfied our necessities, he looks for the best deal, I appreciate the result with our car More
by YORCH
Employees Worked With
Dennis Veals, Abe Raad
June 30, 2020
The appoinment was for routine maintenance and was performed efficiently and without incident. Mike Doehla is always a pleasure to work with. He always remembers me and is sincerely interested in his performed efficiently and without incident. Mike Doehla is always a pleasure to work with. He always remembers me and is sincerely interested in his clients. More
by C.consolo
Employees Worked With
Mike Doehla
June 30, 2020
It was time for another routine check up, there was a minimal wait time , no big deal. But picking up our vehicle took longer than expected. It was almost closing time when they finally completed the ser minimal wait time , no big deal. But picking up our vehicle took longer than expected. It was almost closing time when they finally completed the service. I guess I added a service not included with the routine one and that must have caused the delay. More
by mbrao63
Employees Worked With
Gerald Corona
June 30, 2020
Jason & his entire team were amazing and very helpful throughout the whole process. I am very grateful he was able to get me the best deal. I will be back soon for my next car. ☺️🙏🏻 -Alice Esparza throughout the whole process. I am very grateful he was able to get me the best deal. I will be back soon for my next car. ☺️🙏🏻 -Alice Esparza More
by esparzat09
Employees Worked With
Jason, Johnny, Manager (All Excellent), Jason Cai, Johnny Jabbour, Brian Champagne
June 26, 2020
Jason and the Ontario Mercedes-Benz team did an exceptional job. They were efficient, professional, flexible and incredibly respectful of my time. They were able to get me a competitive deal with a exceptional job. They were efficient, professional, flexible and incredibly respectful of my time. They were able to get me a competitive deal with a reasonable negotiation process that really appreciated. I would highly recommend them to anyone looking for a lease! More
by libingwang
Employees Worked With
Jason Cai, Johnny Jabbour
