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Mercedes-Benz of Ontario
Ontario, CA
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
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Showing 1,287 reviews
March 29, 2020
They were very caring during this time with Covid19. I was able to pay online, stay in my car until they took it and they sanitized my car in front of me upon completion. Car was done before time promised was able to pay online, stay in my car until they took it and they sanitized my car in front of me upon completion. Car was done before time promised. Over all great experience. More
by Embri72
Employees Worked With
Gerald Corona
March 27, 2020
Excellent service as always. I’ve been coming to this Mercades location since it opened. Mike has been a great service representative. He is very professional and very knowledgeable of the Mercades produ Mercades location since it opened. Mike has been a great service representative. He is very professional and very knowledgeable of the Mercades product. More
by larry_avila
Employees Worked With
Mike Doehla
March 20, 2020
From start to finish it was absolutely THE best customer service with Abe Raad. He made sure everything ran smoothly. Super happy! Thank you again! service with Abe Raad. He made sure everything ran smoothly. Super happy! Thank you again! More
by bkramer93
Employees Worked With
Anton in Finance - 5 star and Abe Raad Internal Director - 5 star , Brian Champagne
March 19, 2020
You guys always take care of us, can’t thank you enough, everyone that we dealt with in the service department has been excellent. Worth the drive everyone that we dealt with in the service department has been excellent. Worth the drive More
by melodymauri
Employees Worked With
Amatziah Hunte
March 18, 2020
Customer Service First The sales team at Ontario were great. Chris was very professional and responsive. Jason was all about customer service, picking me up at the airport The sales team at Ontario were great. Chris was very professional and responsive. Jason was all about customer service, picking me up at the airport and ensuring I had everything I needed during the process. More
by rk
Employees Worked With
Jason Cai, Chris Bland, Johnny Jabbour
March 18, 2020
Jason is the best associate I have ever met. I had a wonderful experience at Mercedes-Benz of Ontario! Highly recommend Jason to my friends and family. wonderful experience at Mercedes-Benz of Ontario! Highly recommend Jason to my friends and family. More
by puihoyu
Employees Worked With
Jason Cai
March 16, 2020
superior customer service i had an excellent experience here. from the time i walked in the door, being greeted by each person i came across, we sat with 2 different people and i had an excellent experience here. from the time i walked in the door, being greeted by each person i came across, we sat with 2 different people and both salesman were extremely helpful and answered all of our questions. Carlos was the last salesman we sat with, but it was a great experience. we told him what we were comfortable paying and he made it happen. More
by tlalanne
Employees Worked With
Jason Cai, Frank Wannes, Carlos Raez
March 14, 2020
Kleber is fantastic, professional, and accommodating. He always has time for his customers, communicates regularly and ensures that you get what you need. He’s great. always has time for his customers, communicates regularly and ensures that you get what you need. He’s great. More
by pngergis
Employees Worked With
Kleber Romani
