Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Ontario
Ontario, CA
1,287 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Filter Reviews by Keyword
By Type
Showing 1,287 reviews
March 14, 2020
My experience with Mercedes Benz Ontario was exceptional, as usual. This is my fourth purchase through the dealership and will continue to go to them to service my needs. as usual. This is my fourth purchase through the dealership and will continue to go to them to service my needs. More
by shauniis220
Employees Worked With
Miles Frank, Hossam Elayoty
March 14, 2020
Montoya provided me with good customer service Montoya has been my service provided on multiple occasions, and I have always found his service to be courteous and professional. Montoya was accommo Montoya has been my service provided on multiple occasions, and I have always found his service to be courteous and professional. Montoya was accommodating and provided prompt responses to my questions. More
by duanesolo
Employees Worked With
Jorge Montoya
March 13, 2020
Wonderful experience every time. Friendly staff. Love the lobby, very entertaining while I wait for my car to be serviced. Everyone so attentive. Totally awesome. the lobby, very entertaining while I wait for my car to be serviced. Everyone so attentive. Totally awesome. More
by amarti3473
Employees Worked With
Gerald Corona
March 12, 2020
SERVICE A Matzi was great from the time I dropped off my car, to when he got me an Uber ride to where I needed to be while waiting until when service was finish Matzi was great from the time I dropped off my car, to when he got me an Uber ride to where I needed to be while waiting until when service was finished. More
by MARIA
Employees Worked With
AMATZIA HUNTE
March 10, 2020
Kleber is great. He is knowledgeable about the cars and the various service packages Mercedes has to offer. The services are expensive, but the package that combines the 50 and 60 thousand mile service has the various service packages Mercedes has to offer. The services are expensive, but the package that combines the 50 and 60 thousand mile service has saved me about 1000$ thank you for offering it to me. More
by sarahxb
Employees Worked With
Kleber Romani
March 08, 2020
Jason was hands down the man for the job! He was professional and more than willing to make me happy. He’s the best and I would highly recommend him to anyone. I had a seamless experience and I coul professional and more than willing to make me happy. He’s the best and I would highly recommend him to anyone. I had a seamless experience and I couldn’t be more pleased. More
by J. Harris
Employees Worked With
Dennis Veals, Jason Cai, Chris Bland
March 08, 2020
Chao was excellent and helpful. Kept me updated in a timely manner. Finished the work as promised. Loaner staff was attentive. Will be using MHz Ontario for next car purchase timely manner. Finished the work as promised. Loaner staff was attentive. Will be using MHz Ontario for next car purchase More
by jogaerlan
Employees Worked With
Loaner car sept rxcellent, Chao Wang
March 07, 2020
Service is always “TOPS” at Mercedes of Ontario. Tony, my service coordinator made every effort to meet my needs and keep me informed as to the status of my vehicle. Obtaining a new loaner car was quick and service coordinator made every effort to meet my needs and keep me informed as to the status of my vehicle. Obtaining a new loaner car was quick and easy. All the staff were friendly, courteous, and efficient. All in all, a great team effort. More
by Cohira
Employees Worked With
Tony Garcia
March 04, 2020
Fletcher Jones Mercedes Benz of Ontario I love this dealership. They provide the best customer service! I always experience a peaceful atmosphere with the staff and customers waiting in the I love this dealership. They provide the best customer service! I always experience a peaceful atmosphere with the staff and customers waiting in the lounge. More
by TERESA’S Benz
Employees Worked With
Trevor Harlow
March 03, 2020
competent they knew that they were doing and talking about and did what they promised to do. Chris and Kevin are the most competent service guys that I have se they knew that they were doing and talking about and did what they promised to do. Chris and Kevin are the most competent service guys that I have seen More
by joebahrami
Employees Worked With
Chris & Kevin -these two gentlemen were excellent , Tony Garcia
